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Covent Garden, London WC2B
1/5, 5 Reviews
0% Recommended
0% letting valuation accuracy
99% letting fee satisfaction
No Description Found
"100% NEVER using them again...."
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1 Star Review
By : 'Alvin'
Services : Letting(I am a Tenant)
Rent PCM : £830
Would you recommend ? : No
Postcode : WC1
19 Nov 2015
People found this helpful1
100% NEVER using them again. Absolutely terrible customer service when it came to check out. If only their efficiency of dealing with emails regarding check out was as good as their service whilst we were renting. Took them nearly 2 months to return the deposit and they try to cheat you of your money by double charging and summing incorrectly. Really do not recommend this agency. Absolutely appalled.
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By : Marilyn
24 Nov 2015Hello Alvin, I am really sorry to hear that you have been unhappy with the service provided by our Pinnacle branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 99.00% | £830 | £830 |
Address
Pinnacle Property
22 Great Queen Street, London, Greater London
WC2B 5BH
020 7067 2424
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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100% NEVER using them again. ...
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1 Star Review
By : 'Alvin'
Services : Letting (As a Tenant)
Rent PCM : £830
Would you recommend ? : No
Postcode : WC1
19 Nov 2015
People found this helpful1
100% NEVER using them again. Absolutely terrible customer service when it came to check out. If only their efficiency of dealing with emails regarding check out was as good as their service whilst we were renting. Took them nearly 2 months to return the deposit and they try to cheat you of your... Read Full Review
Comments (1)Was this helpful?:
By : Marilyn
24 Nov 2015Hello Alvin, I am really sorry to hear that you have been unhappy with the service provided by our Pinnacle branch, which is part of the Thamesview group. I am head of Customer Services and I...
DO NOT USE THESE AGENTS! I ...
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1 Star Review
By : 'NotHappy'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : EC1R
25 Feb 2013
People found this helpful1
DO NOT USE THESE AGENTS! I would strongly advise against anyone using these guys. I have recently rented an apartment from them and rather naively failed to check their reviews. They are absolute con artists. They lie about every stage of the process to drive sales. It is only now upon... Read Full Review
Comments (1)Was this helpful?:
By : HAPPY TENANT!
5 Mar 2013I on the other hand found them a pleasure to work with. The process was smooth and hassle free with professional communication and approaches through out. Unfortunately the landlord was not the best...
Flatmates and I used Pinnacle ...
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1 Star Review
By : 'Mei'
Services : Letting (As a Tenant)
Would you recommend ? : No
23 Aug 2012
People found this helpful1
Flatmates and I used Pinnacle Property to rent our first property. Absolutely appalling service, took complete advantage of our lack of knowledge. Service was terrible, didn't explain anything to us and pressured us into signing forms that we didn't understand properly. Tenancy agreement had tons ... Read Full Review
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They were incompetent and ...
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1 Star Review
By : 'NeverAgain'
Services : Letting (As a Tenant)
Would you recommend ? : No
8 Aug 2012
People found this helpful1
They were incompetent and aggressive. They could not provide error-free documents, yet were insistent the documents be signed and the full amount of the (short-term) rent paid immediately. They made promises about the rental that they did not keep. They charged an outrageous amount of money for... Read Full Review
What agent could do to change your mind?
They are so arrogant and incompetent, nothing is possible.
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The agency is putting ...
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1 Star Review
By : 'student'
Services : Letting (As a Tenant)
Would you recommend ? : No
5 Sept 2011
People found this helpful4
The agency is putting run-down and mouldy properties on the market and advertises them as being in a very good & clean condition. They describe landlords as being very friendly and always prepared to fix things...in practice these turned out to be unfriendly and unwilling to pay for any repairs ... Read Full Review
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