The UK's Largest Customer Review Website for the Property Industry
Bedford, MK40
3.6/5, 19 Reviews
63% Recommended
100% letting valuation accuracy
76% letting fee satisfaction
No Description Found
"Awful company. They steal..."
Share On : 
1 Star Review
Kim
By : 'Lizzie Brown'
Services : Letting(As a Tenant)
Rent PCM : £650
Would you recommend ? : No
Postcode : MK40
19 Jun 2024
People found this helpful0
Awful company. They steal money from clients. Falsifies information, and acts with an overall lack of empathy towards tenants. They will try and take advantage of people with disabilities.
Attached Files
Was this helpful?:
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Gary Sherrard
Chloe&lewis
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 76.00% | £600 | £1,400 |
Address
Leaders
11 Goldington Road, Bedford, Bedfordshire
MK40 3JY
01234 818 751
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- ?Rightmove
- ?Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Leaders Branches (View All 149)
Awful company. They steal ...
Share On :
1 Star Review
By : 'Lizzie'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : MK40
19 Jun 2024
People found this helpful0
Awful company. They steal money from clients. Falsifies information, and acts with an overall lack of empathy towards tenants. They will try and take advantage of people with... Read Full Review
Attached Files
Comments (0)
Was this helpful?:
Lizzie Brown said about Leaders
Services : Letting( As a Tenant )Date: 19th Jun 2024
Awful company. They steal money from clients. Falsifies information, and acts with an overall lack of empathy towards tenants. They will try and take advantage of people with disabilities.
The UK's Largest Customer Review Website for the Property Industry
Chloe is amazing! Great ...
Share On :
5 Star Review
By : 'Karen'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : MK41
22 Nov 2022
People found this helpful0
Chloe is amazing! Great communication Responses so speedily to all my emails So helpful Definitely recommend Chloe gets the job... Read Full Review
Comments (0)Chloe is amazing!
Was this helpful?:
Karen said about Leaders
Services : Letting( As a Owner )Date: 22nd Nov 2022
Chloe is amazing!
Great communication
Responses so speedily to all my emails
So helpful
Definitely recommend
Chloe gets the job done
The UK's Largest Customer Review Website for the Property Industry
Thank you ...
Share On :
5 Star Review
By : 'Gary'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : MK41
23 Sept 2022
People found this helpful0
Made first contact ( Star Trek reference there), with Jade at Bedford and she was really very helpful and understanding of my needs. Minor hiccups occurred, mainly because of my inability to use a computer. Jade guided me through what to me was a minefield, with more patience than could be... Read Full Review
Comments (0)Was this helpful?:
Gary Sherrard said about Leaders
Services : Letting( As a Tenant )Date: 23rd Sep 2022
Made first contact ( Star Trek reference there), with Jade at Bedford and she was really very helpful and understanding of my needs. Minor hiccups occurred, mainly because of my inability to use a computer. Jade guided me through what to me was a minefield, with more patience than could be expected. Only one problem, the code she gave me to enter the property, had been updated, but I'm in now so no harm done. Thank you for being so very helpful, Jade, well done and keep smiling.
The UK's Largest Customer Review Website for the Property Industry
Jada was very helpful and ...
Share On :
5 Star Review
By : 'Chloe&lewis'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SG18
28 Mar 2022
People found this helpful0
Jada was very helpful and extremely friendly. She made the process stress free, we would highly recommend renting through... Read Full Review
Comments (0)Was this helpful?:
Chloe&lewis said about Leaders
Services : Letting( As a Tenant )Date: 28th Mar 2022
Jada was very helpful and extremely friendly. She made the process stress free, we would highly recommend renting through her
The UK's Largest Customer Review Website for the Property Industry
End of tenancy ...
Share On :
5 Star Review
By : 'Edyta'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : MK40
5 Oct 2021
People found this helpful0
Very happy with the way how Chandan Teji ,property manager dealt with our end of tenancy issues. Great customer service and communication , clear and quick respond to our questions. She was very helpful and... Read Full Review
Comments (0)Was this helpful?:
Edyta Patel said about Leaders
Services : Letting( As a Tenant )Date: 5th Oct 2021
Very happy with the way how Chandan Teji ,property manager dealt with our end of tenancy issues. Great customer service and communication , clear and quick respond to our questions. She was very helpful and understanding.
The UK's Largest Customer Review Website for the Property Industry
Despite facing different ...
Share On :
5 Star Review
By : 'A'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : MK42
30 Sept 2021
People found this helpful0
Despite facing different hiccups along the way (due to faults of my own) to finding and securing a property. Jade went above and beyond in helping me every step of the way, and was always just a call/ email away. I am truly grateful for all of her help and the team. Me and my family are now... Read Full Review
Comments (0)Despite facing different hiccups along the way (due to faults of my own) to finding and securing a property. Jade went above and beyond in helping me every step of the way, and was always just a call/ email away.
Was this helpful?:
A Sawyer said about Leaders
Services : Letting( As a Tenant )Date: 30th Sep 2021
Despite facing different hiccups along the way (due to faults of my own) to finding and securing a property. Jade went above and beyond in helping me every step of the way, and was always just a call/ email away.
I am truly grateful for all of her help and the team.
Me and my family are now about to move into a lovely home, and we are soooo happy about ittt!!!
Thank you soooo soo muchh!!!
The UK's Largest Customer Review Website for the Property Industry
Great ...
Share On :
5 Star Review
By : 'Gemma'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : MK43
17 Aug 2021
People found this helpful0
I recently enquired about putting my house on the market, I can't fault this team! Friendly, helpful & informative! I spoke with a lovely lady called Lauren who answered all my questions immediately. Great customer... Read Full Review
Comments (0)I recently enquired about putting my house on the market, I can't fault this team! Friendly, helpful & informative! I spoke with a lovely lady called Lauren who answered all my questions immediately.
Was this helpful?:
Gemma said about Leaders
Services : Sales( As a Vendor )Date: 16th Aug 2021
I recently enquired about putting my house on the market, I can't fault this team! Friendly, helpful & informative! I spoke with a lovely lady called Lauren who answered all my questions immediately.
Great customer service
Gemma
The UK's Largest Customer Review Website for the Property Industry
Very good ...
Share On :
4 Star Review
By : 'Daniel'
Services : Letting( As a Tenant )
Rent PCM : £892
Would you recommend ? : Yes
Postcode : MK42
18 Dec 2020
People found this helpful0
The house we got through Leaders is very good, great location, good view and lots of space. The only reason they don't get 5 stars is the very little information we got on their no deposit option. Response rate to emails is satisfactory but better to call KIm/Chandan if their attention is... Read Full Review
Comments (0)Was this helpful?:
Daniel Agboola said about Leaders
Services : Letting( As a Tenant )Date: 18th Dec 2020
The house we got through Leaders is very good, great location, good view and lots of space. The only reason they don't get 5 stars is the very little information we got on their no deposit option. Response rate to emails is satisfactory but better to call KIm/Chandan if their attention is needed urgently.
The UK's Largest Customer Review Website for the Property Industry
I have called for a house ...
Share On :
1 Star Review
By : 'MWD'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : MK15
14 Oct 2020
People found this helpful1
I have called for a house rental in Milton Keynes, and have been told I would be called back one hour late if still available. No call As the property was still advertised, I called back the day after and spotted a mistake in my phone number: one figure missing. I got the same agent twice and she... Read Full Review
Comments (0)I have called for a house rental in Milton Keynes, and have been told I would be called back one hour late if still available. No call
Was this helpful?:
MWD said about Leaders
Services : Letting( As a Prospective Landlord/Tenant )Date: 13th Oct 2020
I have called for a house rental in Milton Keynes, and have been told I would be called back one hour late if still available. No call
As the property was still advertised, I called back the day after and spotted a mistake in my phone number: one figure missing. I got the same agent twice and she hasn't seen the mistake so has not tried to call back.
At the second call she said she woulf call back to arrange a viewing after getting permission from the current tenants.
Days later, no call, the house is still available and have a premium highlight on Rightmove so they are struggling to find a tenant.
We earn 50 times the rent and tick all cases. Is it my name and foreign accent that are unwanted?
The UK's Largest Customer Review Website for the Property Industry
Useless maintenance ...
Share On :
1 Star Review
By : 'Nian'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : MK42
17 Sept 2020
People found this helpful2
Absolutely useless at tackling repairs, do not listen to what the problem is and send carpenters to fix plumbing issues then make them worse. Customer service... Read Full Review
Comments (0)Was this helpful?:
Nian jarvis said about Leaders
Services : Letting( Property Management )Date: 16th Sep 2020
Absolutely useless at tackling repairs, do not listen to what the problem is and send carpenters to fix plumbing issues then make them worse. Customer service awful
The UK's Largest Customer Review Website for the Property Industry
HiFirst month in...... All ...
Share On :
5 Star Review
By : 'Giovanni'
Services : Letting( As a Tenant )
Rent PCM : £650000
Would you recommend ? : Yes
Postcode : MK42
16 Jul 2020
People found this helpful0
Hi First month in...... All OK!!! Those Letting Agents are.... Professional..... and Cool. I have had only one small issue in the Building..... and quickly they solved!! Thanks again Regards Giovanni... Read Full Review
Comments (0)Hi
Was this helpful?:
Giovanni Villella said about Leaders
Services : Letting( As a Tenant )Date: 15th Jul 2020
Hi
First month in...... All OK!!!
Those Letting Agents are.... Professional..... and Cool.
I have had only one small issue in the Building..... and quickly they solved!!
Thanks again
Regards
Giovanni Villella
The UK's Largest Customer Review Website for the Property Industry
Our first ...
Share On :
5 Star Review
By : 'Robyn'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : MK42
13 Mar 2020
People found this helpful0
It was our first time moving home and we saw how fantastic the service was from leaders. Everyone we spoke to was really friendly and helpful, couldn't fault them. Kim was so helpful and made the process go so smoothly and quickly, she kept me up to date with everything. Everything happened... Read Full Review
Comments (0)Was this helpful?:
Robyn callan said about Leaders
Services : Letting( As a Tenant )Date: 13th Mar 2020
It was our first time moving home and we saw how fantastic the service was from leaders. Everyone we spoke to was really friendly and helpful, couldn't fault them. Kim was so helpful and made the process go so smoothly and quickly, she kept me up to date with everything. Everything happened fairly quick and were moved into our place loving it.
The UK's Largest Customer Review Website for the Property Industry
Terrible experience. I have ...
Share On :
1 Star Review
By : 'Manjula'
Services : Letting( As a Tenant )
Rent PCM : £786
Would you recommend ? : No
Postcode : MK40
19 Dec 2019
People found this helpful4
Terrible experience. I have been in my flat for over a month now and till date, I have not being provided with a key to the bin room. Despite several emails and false promises of sorting it out, there still hasn't been outcome so far. I am having to borrow the keys from my neighbors to use ... Read Full Review
Comments (0)Was this helpful?:
Manjula Jones said about Leaders
Services : Letting( As a Tenant )Date: 19th Dec 2019
Terrible experience. I have been in my flat for over a month now and till date, I have not being provided with a key to the bin room. Despite several emails and false promises of sorting it out, there still hasn't been outcome so far. I am having to borrow the keys from my neighbors to use the bin in the bin room and on occasions I have had to leave the rubbish discretely. They have put me in such an awkward situation.
The UK's Largest Customer Review Website for the Property Industry
I have rented my flat from ...
Share On :
5 Star Review
By : 'Kathy'
Services : Letting( As a Tenant )
Rent PCM : £2147483647
Would you recommend ? : Yes
Postcode : MK42
15 Oct 2019
People found this helpful0
I have rented my flat from Leaders since they first came to Bedford. They have always been fair and straightforward to work with and I am happy to continue to remain with... Read Full Review
Comments (0)I have rented my flat from Leaders since they first came to Bedford.
Was this helpful?:
Kathy said about Leaders
Services : Letting( As a Tenant )Date: 14th Oct 2019
I have rented my flat from Leaders since they first came to Bedford.
They have always been fair and straightforward to work with and I am happy to continue to remain with them.
The UK's Largest Customer Review Website for the Property Industry
Terrible experience ...
Share On :
1 Star Review
By : 'Ryan'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : No
Postcode : MK40
31 May 2019
People found this helpful7
I have had constant issues with Leaders from the very start of the letting process. I lease an apartment through Leaders in a managed block of apartments that includes a parking space. Before agreeing to rent the building I asked if there were any building maintenance fees or permits needs and I ... Read Full Review
Comments (0)I have had constant issues with Leaders from the very start of the letting process.
Was this helpful?:
Ryan Glover said about Leaders
Services : Letting( As a Tenant )Date: 30th May 2019
I have had constant issues with Leaders from the very start of the letting process.
I lease an apartment through Leaders in a managed block of apartments that includes a parking space. Before agreeing to rent the building I asked if there were any building maintenance fees or permits needs and I was informed no, these were all covered by the landlord. I have it in clear writing in my lease agreement that the property I rent includes a parking space with no mention of any additional permits needed.
I received a parking fine for parking in my own clearly designated space and contacted Leaders to resolve this issue. I received this response:
"
I have spoken to my manager and I will ask the Landlord to reimburse you the parking fine. However I would still pay for the fine because you don't to have more charges or court proceedings"
This was over two months ago. Since originally informing them of this issue and paying the parking charge I have received no reimbursement from Leaders or the landlord. They have have shown no proactivity in resolving this issue and I've only recieved a response of 'it's not our responsibility'. This charge and permit totals to 130 pound.
Before agreeing to rent the apartment I offered to pay money up front for the deposit. I was pressured into using the no deposit scheme that Leaders operate and made clear that I am more likely to be accepted for the property if I use the no deposit scheme that Leaders profit from. I struggle to believe that a landlord would not prefer cash in hand for a deposit. I am now having to pay monthly for a deposit that does not remove any amount from the original principle. To get out of this scheme you need to pay in full the original deposit amount. I strongly recommend not using the no deposit scheme and do not be pressured into this.
You are also pressured into leaving a positive Google Review for Leaders and the letting agent to prevent 'the letting agent getting in trouble with management'.
During the tenancy our boiler stopped working. When calling the service provider arranged by Leaders I was informed that 'plumbers don't like working weekends' and was left without hot water and heating for two days over during the winter period.
The property had a broken window when we originally moved in. It was not fixed until multiple months after reporting the issue to Leaders. When the landlord arrived for an unrelated electricity check he informed me that Leaders had not mentioned any issues to him.
Before moving into the property it was a constant struggle to get Leaders to return calls or emails. Once the admin fees were paid it felt as if we were left out to dry. Our keys to the property were handed to us late causing issues with deliveries and we were not given the required gas card to have heat in the property.
The property was advertised as unfurnished and the letting agent informed me that all furniture would be removed from the previous tenenants. When moving into the proper furniture remained. When I brought this up to Leaders I was told I either needed to place this furniture in storage at my own cost or sell the furniture at a cost stated by Leaders and give them the money directly.
I would not recommend using Leaders as your property agent. The landlord directly has been very helpful, he is a nice man. My problems have solely rested with Leaders with there inactive response times and dismissive attitudes.
The UK's Largest Customer Review Website for the Property Industry
War and ...
Share On :
3 Star Review
By : 'Blanka'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : MK42
21 Feb 2019
People found this helpful1
So basically after a whole war that went down between us and the agency regarding some issues in and surrounding the house, after 3 months of being ignored and called RUDE, we finally had a breakthrough. Miss Lesley Gregory saved the day. Literally. She is our new property manager and managed... Read Full Review
Comments (0)So basically after a whole war that went down between us and the agency regarding some issues in and surrounding the house, after 3 months of being ignored and called RUDE, we finally had a breakthrough.
Was this helpful?:
Blanka said about Leaders
Services : Letting( As a Tenant )Date: 21st Feb 2019
So basically after a whole war that went down between us and the agency regarding some issues in and surrounding the house, after 3 months of being ignored and called RUDE, we finally had a breakthrough.
Miss Lesley Gregory saved the day. Literally. She is our new property manager and managed to sort out our issues IN 4 HOURS, as the other agents we not able to do so for 3 months. The only thing I do not understand is, how come Miss Lesley Gregory managed to sort it out in just a few hours and the other ones no.
She is a true professional, so lovely and understand.
Honestly she is saving this whole agency.
She deserves a 10 star rating.
The UK's Largest Customer Review Website for the Property Industry
They gave me the first moving ...
Share On :
1 Star Review
By : 'Lucy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : MK40
5 Feb 2018
People found this helpful12
They gave me the first moving date, and so my partner handed in his things to leave his work in Huntingdon, and started making arrangements for work in Bedford. We were so exited to be finally moving out of my mum's place! :-) My partner works with agencies, so they pretty much take you in... Read Full Review
Comments (0)They gave me the first moving date, and so my partner handed in his things to leave his work in Huntingdon, and started making arrangements for work in Bedford. We were so exited to be finally moving out of my mum's place! :-)
Was this helpful?:
Lucy said about Leaders
Services : Letting( As a Tenant )Date: 5th Feb 2018
They gave me the first moving date, and so my partner handed in his things to leave his work in Huntingdon, and started making arrangements for work in Bedford. We were so exited to be finally moving out of my mum's place! :-)
My partner works with agencies, so they pretty much take you in on the spot and sign you on.
Leaders knew this from the start, and it wasn't a problem, we just needed to have a guarantor.
I sent over the agency fees and the money to use a Guarantor.
All fine. No problems. Although it was a nightmare trying to get hold of these people. I wouldn't hear back from them for days.
Reference check completed, Guarantor reference check completed.
Then we got close to the moving date, and they called me and changed it because they couldn't get a reference for my Partner's work. So there will be a delay for the move in. (???)
Very upset as we had planned everything, and we were all set to go.
I had sorted my insurance for the apartment, paid agency fees, paid guarantor fees, and made arrangements for all of our stuff to be taken to Bedford from Huntingdon.
Every time I called to be updated on how things were going, I was told that the Manager was out of the office or in a meeting. I was also told by one of the incredibly useless girls that "worked" there, that one of her colleagues were thinking about putting the property back on the market. (WHAT)
I bombarded them with calls as I was desperate to know what was happening with my apartment. No answer.
A couple of days later, I received a call from the manger saying that the referencing has been completed and you will definitely be moved in by Thursday. He didn't mention anything about the property going back on the market.
Me, being stupid, I just went along with it.
All I was thinking about was my 6 month old, and my partner all moving into our first apartment together, and that was all that mattered to me. It was the perfect small, but cosy apartment!
But I made no plans to get there and did not start up my insurance again, as I did not want to have to cancel it again if and when another problem came up.
4 days before we were supposed to be moved in, they called me and said "We've withdrawn your application and the apartment is back on the market." Your partner has lost his job. Agency fees and guarantor fees are non-refundable.
WHAT!
How on EARTH has my partner "lost his job". You have already called them and got confirmation on everything.
I said to them before what was happening, and there was no problems.
For the money to not be sent back to me is absolutely disgusting.
So they took agency fees, guarantor fees.
I'm left with less money, no trust in agencies ever again, and a broken heart. As that apartment meant a lot to me.
I've given them One star, as there wasn't an option to click zero.
But that one star can be given to Leaders for their money making skills.
I think they do this to everybody. They receive applications from everybody and they say yes to all of them. Then they will do whatever it takes to make problems and take your money from you. They must be rolling in it.
Be careful if you are using leaders, if you can avoid them, do that.
Cheers "Leaders."
The UK's Largest Customer Review Website for the Property Industry
Relocated to Bedford from ...
Share On :
5 Star Review
By : 'Keith'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : MK40
9 Oct 2017
People found this helpful0
Relocated to Bedford from Scotland. Agency were really helpful in showing around property. Supportive throughout the process and have been quick to respond to any questions/queries. Can't be... Read Full Review
Comments (0)Was this helpful?:
Keith said about Leaders
Services : Letting( As a Tenant )Date: 8th Oct 2017
Relocated to Bedford from Scotland. Agency were really helpful in showing around property. Supportive throughout the process and have been quick to respond to any questions/queries. Can't be happier.
The UK's Largest Customer Review Website for the Property Industry
Marrica has been managing my ...
Share On :
5 Star Review
By : 'Diana'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : MK40
28 Jul 2017
People found this helpful0
Marrica has been managing my rental property for the last few months and I have been very impressed with how efficient and helpful she has been. She has always responded quickly to any queries I have... Read Full Review
Comments (0)Was this helpful?:
Diana B said about Leaders
Services : Letting( As a Owner )Date: 27th Jul 2017
Marrica has been managing my rental property for the last few months and I have been very impressed with how efficient and helpful she has been. She has always responded quickly to any queries I have had.
The UK's Largest Customer Review Website for the Property Industry
1 - 19 of 19 items
No Staff Registered
NaN - NaN of items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
