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Bedford, MK40
3.6/5, 19 Reviews
63% Recommended
100% letting valuation accuracy
76% letting fee satisfaction
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"Terrible experience..."
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1 Star Review
By : 'Ryan'
Services : Letting(As a Tenant)
Rent PCM : £675
Would you recommend ? : No
Postcode : MK40
31 May 2019
People found this helpful7
I have had constant issues with Leaders from the very start of the letting process. I lease an apartment through Leaders in a managed block of apartments that includes a parking space. Before agreeing to rent the building I asked if there were any building maintenance fees or permits needs and I was informed no, these were all covered by the landlord. I have it in clear writing in my lease agreement that the property I rent includes a parking space with no mention of any additional permits needed. I received a parking fine for parking in my own clearly designated space and contacted Leaders to resolve this issue. I received this response: " I have spoken to my manager and I will ask the Landlord to reimburse you the parking fine. However I would still pay for the fine because you don't to have more charges or court proceedings" This was over two months ago. Since originally informing them of this issue and paying the parking charge I have received no reimbursement from Leaders or the landlord. They have have shown no proactivity in resolving this issue and I've only recieved a response of 'it's not our responsibility'. This charge and permit totals to 130 pound. Before agreeing to rent the apartment I offered to pay money up front for the deposit. I was pressured into using the no deposit scheme that Leaders operate and made clear that I am more likely to be accepted for the property if I use the no deposit scheme that Leaders profit from. I struggle to believe that a landlord would not prefer cash in hand for a deposit. I am now having to pay monthly for a deposit that does not remove any amount from the original principle. To get out of this scheme you need to pay in full the original deposit amount. I strongly recommend not using the no deposit scheme and do not be pressured into this. You are also pressured into leaving a positive Google Review for Leaders and the letting agent to prevent 'the letting agent getting in trouble with management'. During the tenancy our boiler stopped working. When calling the service provider arranged by Leaders I was informed that 'plumbers don't like working weekends' and was left without hot water and heating for two days over during the winter period. The property had a broken window when we originally moved in. It was not fixed until multiple months after reporting the issue to Leaders. When the landlord arrived for an unrelated electricity check he informed me that Leaders had not mentioned any issues to him. Before moving into the property it was a constant struggle to get Leaders to return calls or emails. Once the admin fees were paid it felt as if we were left out to dry. Our keys to the property were handed to us late causing issues with deliveries and we were not given the required gas card to have heat in the property. The property was advertised as unfurnished and the letting agent informed me that all furniture would be removed from the previous tenenants. When moving into the proper furniture remained. When I brought this up to Leaders I was told I either needed to place this furniture in storage at my own cost or sell the furniture at a cost stated by Leaders and give them the money directly. I would not recommend using Leaders as your property agent. The landlord directly has been very helpful, he is a nice man. My problems have solely rested with Leaders with there inactive response times and dismissive attitudes.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 76.00% | £600 | £1,400 |
Address
Leaders
11 Goldington Road, Bedford, Bedfordshire
MK40 3JY
01234 818 751
Services offered
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- Lettings
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Leaders Branches (View All 149)
Awful company. They steal ...
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1 Star Review
By : 'Lizzie'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : MK40
19 Jun 2024
People found this helpful0
Awful company. They steal money from clients. Falsifies information, and acts with an overall lack of empathy towards tenants. They will try and take advantage of people with... Read Full Review
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Chloe is amazing! Great ...
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5 Star Review
By : 'Karen'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : MK41
22 Nov 2022
People found this helpful0
Chloe is amazing! Great communication Responses so speedily to all my emails So helpful Definitely recommend Chloe gets the job... Read Full Review
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Thank you ...
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5 Star Review
By : 'Gary'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : MK41
23 Sept 2022
People found this helpful0
Made first contact ( Star Trek reference there), with Jade at Bedford and she was really very helpful and understanding of my needs. Minor hiccups occurred, mainly because of my inability to use a computer. Jade guided me through what to me was a minefield, with more patience than could be... Read Full Review
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Jada was very helpful and ...
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5 Star Review
By : 'Chloe&lewis'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SG18
28 Mar 2022
People found this helpful0
Jada was very helpful and extremely friendly. She made the process stress free, we would highly recommend renting through... Read Full Review
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End of tenancy ...
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5 Star Review
By : 'Edyta'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : MK40
5 Oct 2021
People found this helpful0
Very happy with the way how Chandan Teji ,property manager dealt with our end of tenancy issues. Great customer service and communication , clear and quick respond to our questions. She was very helpful and... Read Full Review
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Despite facing different ...
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5 Star Review
By : 'A'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : MK42
30 Sept 2021
People found this helpful0
Despite facing different hiccups along the way (due to faults of my own) to finding and securing a property. Jade went above and beyond in helping me every step of the way, and was always just a call/ email away. I am truly grateful for all of her help and the team. Me and my family are now... Read Full Review
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Great ...
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5 Star Review
By : 'Gemma'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : MK43
17 Aug 2021
People found this helpful0
I recently enquired about putting my house on the market, I can't fault this team! Friendly, helpful & informative! I spoke with a lovely lady called Lauren who answered all my questions immediately. Great customer... Read Full Review
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Very good ...
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4 Star Review
By : 'Daniel'
Services : Letting( As a Tenant )
Rent PCM : £892
Would you recommend ? : Yes
Postcode : MK42
18 Dec 2020
People found this helpful0
The house we got through Leaders is very good, great location, good view and lots of space. The only reason they don't get 5 stars is the very little information we got on their no deposit option. Response rate to emails is satisfactory but better to call KIm/Chandan if their attention is... Read Full Review
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I have called for a house ...
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1 Star Review
By : 'MWD'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : MK15
14 Oct 2020
People found this helpful1
I have called for a house rental in Milton Keynes, and have been told I would be called back one hour late if still available. No call As the property was still advertised, I called back the day after and spotted a mistake in my phone number: one figure missing. I got the same agent twice and she... Read Full Review
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Useless maintenance ...
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1 Star Review
By : 'Nian'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : MK42
17 Sept 2020
People found this helpful2
Absolutely useless at tackling repairs, do not listen to what the problem is and send carpenters to fix plumbing issues then make them worse. Customer service... Read Full Review
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HiFirst month in...... All ...
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5 Star Review
By : 'Giovanni'
Services : Letting( As a Tenant )
Rent PCM : £650000
Would you recommend ? : Yes
Postcode : MK42
16 Jul 2020
People found this helpful0
Hi First month in...... All OK!!! Those Letting Agents are.... Professional..... and Cool. I have had only one small issue in the Building..... and quickly they solved!! Thanks again Regards Giovanni... Read Full Review
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Our first ...
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5 Star Review
By : 'Robyn'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : MK42
13 Mar 2020
People found this helpful0
It was our first time moving home and we saw how fantastic the service was from leaders. Everyone we spoke to was really friendly and helpful, couldn't fault them. Kim was so helpful and made the process go so smoothly and quickly, she kept me up to date with everything. Everything happened... Read Full Review
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Terrible experience. I have ...
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1 Star Review
By : 'Manjula'
Services : Letting( As a Tenant )
Rent PCM : £786
Would you recommend ? : No
Postcode : MK40
19 Dec 2019
People found this helpful4
Terrible experience. I have been in my flat for over a month now and till date, I have not being provided with a key to the bin room. Despite several emails and false promises of sorting it out, there still hasn't been outcome so far. I am having to borrow the keys from my neighbors to use ... Read Full Review
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I have rented my flat from ...
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5 Star Review
By : 'Kathy'
Services : Letting( As a Tenant )
Rent PCM : £2147483647
Would you recommend ? : Yes
Postcode : MK42
15 Oct 2019
People found this helpful0
I have rented my flat from Leaders since they first came to Bedford. They have always been fair and straightforward to work with and I am happy to continue to remain with... Read Full Review
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Terrible experience ...
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1 Star Review
By : 'Ryan'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : No
Postcode : MK40
31 May 2019
People found this helpful7
I have had constant issues with Leaders from the very start of the letting process. I lease an apartment through Leaders in a managed block of apartments that includes a parking space. Before agreeing to rent the building I asked if there were any building maintenance fees or permits needs and I ... Read Full Review
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War and ...
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3 Star Review
By : 'Blanka'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : MK42
21 Feb 2019
People found this helpful1
So basically after a whole war that went down between us and the agency regarding some issues in and surrounding the house, after 3 months of being ignored and called RUDE, we finally had a breakthrough. Miss Lesley Gregory saved the day. Literally. She is our new property manager and managed... Read Full Review
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They gave me the first moving ...
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1 Star Review
By : 'Lucy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : MK40
5 Feb 2018
People found this helpful12
They gave me the first moving date, and so my partner handed in his things to leave his work in Huntingdon, and started making arrangements for work in Bedford. We were so exited to be finally moving out of my mum's place! :-) My partner works with agencies, so they pretty much take you in... Read Full Review
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Relocated to Bedford from ...
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5 Star Review
By : 'Keith'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : MK40
9 Oct 2017
People found this helpful0
Relocated to Bedford from Scotland. Agency were really helpful in showing around property. Supportive throughout the process and have been quick to respond to any questions/queries. Can't be... Read Full Review
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Marrica has been managing my ...
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5 Star Review
By : 'Diana'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : MK40
28 Jul 2017
People found this helpful0
Marrica has been managing my rental property for the last few months and I have been very impressed with how efficient and helpful she has been. She has always responded quickly to any queries I have... Read Full Review
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