The UK's Largest Customer Review Website for the Property Industry
Derby, DE1
2.2/5, 112 Reviews
29% Recommended
75% sales valuation accuracy
48% letting valuation accuracy
100% sales fee satisfaction
51% letting fee satisfaction
No Description Found
"Unprofessional, Dishonest,..."
Share On : 
1 Star Review
By : 'kjnjkn'
Services : Letting(I am a Landlord / Landlady)
Would you recommend ? : No
Postcode : DE24
2 Jan 2024
People found this helpful16
Experienced landlord with different lettings agency over the years I can say Leaders hands down is the most incompetent agency I have ever come across. Leaders are simply too BIG to care and YOU ARE JUST A NUMBER, they do not care about you or your property. Paid for a fully managed service for years, and wanted was an efficient, competent, professionally managed service that communicates well with the landlord. What I got was the most inefficient, incompetent, and unprofessional service that lacks even the most basic communication skills, that I have ever come across In my entire life. The level of incompetence shown by Leaders in (mis)managing my properties is beyond belief: • missed property inspections • Failure to transfer and register tenant deposit! • Consistent lack of comms • repeatedly chasing the most basic of queries • Lost set of keys • unauthorised Maintenance done • Consistent errors, mistakes and lies • checkout inaccuracies • erroneous charges All above just some of the failings and by no means exhaustive. In spite of all the failings above Leaders will not let you out of your contract with them unless you pay a punitive and excessive exit charge of 2 months’ rent + VAT!, Leaders reward for their failure!! Think carefully before signing the terms of business!, they would rather see you pay for their own mistakes. What is even more shocking is Leaders inability to put things right be accountable and take responsibility, none of these individuals that I have dealt with over the past months has the ability, capability or willingness to put things right or to see right from wrong. The impression I get is that either A the staff simply do not care or B staff a little wet behind the ears, in either case simply unacceptable when you are entrusting them to look after what is most people’s biggest asset. Typical scenarios from Leaders: Me: “why has my rent not been paid?” Leaders: “I will check with credit control, and get back you” (they never do) Me: “why have I been over charged?/ why has my rent not gone into my bank account? / where is my refund that I was promised?” Leaders: “I will check with the accounts department, and get back you” (they never do) Me: “why have my property inspections not been done?” Leaders: “I will check with the inspections department” (they don’t get back!!!) Me: “Property need re-marketing" Leaders: “I will get someone from marketing to give you a call” (you guessed it this call never arrives!) Typical scenario you will find yourself in time and again with Leaders, everyone passes the buck and no one takes responsibility of acting on your requests, you are paying for a ‘fully managed’ service and you find yourself doing the managing all the time between all these different departments and playing piggy in the middle getting passed from pillar to post. As a busy landlord paying for a service you want your life to be made easier and not harder. As a landlord it is easier to self-manage your properties or better still sign up to a proper agency, rather than pay Leaders for a fully managed service where all you will end up doing as a landlord is managing Leaders mis-managing your properties and paying them for the privilege. God forbid should you require some maintenance and you choose to use Leaders contractors, they will charge you an extortionate amount way above a reasonable market rate, Leaders is absolutely the very worst company I have ever had any dealings with in my entire life, where the levels of service are just abhorrent and the sheer scale of incompetence shown from top to bottom is beyond belief. Leaders do not communicate at all well and have proven themselves to be totally unprofessional incompetent, dishonest, negligent and totally untrustworthy many times over. Online blog soon detailing all failures (link will be posted below), also in touch with local and national newspaper consumer journalist to publish article on Leaders gross incompetence and gross negligence.
Was this helpful?:
By : Seal
20 Jan 2024This review of Leaders is spot on. I was with them and they were beyond awful! I now have my property with another agent and it is now run properly!
By : kam
15 Feb 2024So true they take no responsibility in mistakes. I have to pay for a boiler repair because they said that the guarantee docs for new boiler was not transferred to them from previous company, also tenants caused damp in property which I damp proofed the first time and guarantee cert was provided which Leaders could not find on their system (please note before I let the property it was surveyed and there was no damp) Tnts have wretched my property . I would never recommend them to anyone. I am at the process of contacting the Local council for advise and to make an official complaint to the relevant agencies. They should not be able to get away it it. Its disgusting
By : Fred
23 Feb 2024I couldn't have said it better. THE most frustrating, uncaring, bunch of people I have ever had the misfortune to deal with. It's true they always say I'll get back to you (if you are lucky enough to even get anyone to pick up the phone) and they never do. Recently an additional service that I said NO to has appeared on my statements anyway! Not to mention countless other errors on recently re-let properties.
By : Samuel Rashid
23 Feb 2024Hi there, where will the blog be posted? I too am about to take serious legal action. Maybe we could all work together? Thank you
By : kjnjkn
25 Feb 2024Hi Samuel Rashid The level of failings are that serious that I am too considering legal action. I would love to exchange contact details so I can hear of your experience too. Intend to publish online blog soon hopefully within a few months, I await your response Samuel by reply to this comment. Ps I am amazed that Leaders have so many positive reviews, however they mostly fake by the way which I can prove, with so many employees and staff friends and family posting it on google reviews.
By : kjnjkn
25 Feb 2024Hi Fred - yes me too exact same situation, erronous charges, and also said no to extra services such as Leaders premier service which appeared and they charged on my statements anyway for more than once and had to fight tooth and nail to get my money refunded and did not refund until chasing for months!
By : Sam Leeds
23 Mar 2024100% agree with your write up I have had a nightmare with them. And your are right about being passed around departments I now know the internal workkngs of leaders... Everything is a separate departments unbelievable and they pass you around and then have additional people to deal with it becomes a joke.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Lucy Richardson
Not to display name
marcella tay
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75.00% | 100% | £196,000 | £196,000 |
| Lettings | 48% | 51% | £395 | £1,150 |
Address
Leaders
11-12 Cornmarket, Derby, Derbyshire
DE1 1QH
01332 363636
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- ?Rightmove
- ?Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Leaders Branches (View All 149)
Breaching our contract, ...
Share On :
1 Star Review
By : 'Lucy'
Services : Letting (As a Tenant)
Rent PCM : £830
Would you recommend ? : No
Postcode : DE7
10 Jun 2024
People found this helpful0
Cannot believe what we have just been through with leaders. We had secured a property back in April, told that it is available from 28th June which was perfect. We viewed and paid the deposit straight away. Contracts were signed by us and the landlord. Everything was great. We even went to the... Read Full Review
Comments (0)Was this helpful?:
Very happy with the property ...
Share On :
5 Star Review
By : 'Not'
Services : Letting (As a Owner)
Rent PCM : £645
Would you recommend ? : Yes
Postcode : DE23
11 Jan 2024
People found this helpful0
Very happy with the property manager, Sophie Morris, who looks after my rental property. She deals with issues efficiently and is always pleasant and... Read Full Review
Comments (0)Was this helpful?:
Unprofessional, Dishonest, ...
Share On :
1 Star Review
By : 'kjnjkn'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : DE24
2 Jan 2024
People found this helpful16
Experienced landlord with different lettings agency over the years I can say Leaders hands down is the most incompetent agency I have ever come across. Leaders are simply too BIG to care and YOU ARE JUST A NUMBER, they do not care about you or your property. Paid for a fully managed service... Read Full Review
Comments (7)Was this helpful?:
By : Seal
20 Jan 2024This review of Leaders is spot on. I was with them and they were beyond awful! I now have my property with another agent and it is now run...
Thank you so much, Erin and ...
Share On :
5 Star Review
By : 'Demi'
Services : Letting (As a Tenant)
Rent PCM : £750
Would you recommend ? : Yes
Postcode : DE21
16 Oct 2023
People found this helpful0
Thank you so much, Tom, he showed me the apartment and he was helpful cos I got a call back almost immediately after he filled out the form for me. The experience I had with Leaders Estate was smooth and very fast. Erin Doyle is the letting consultant on my application, she is super helpful.... Read Full Review
Comments (0)Was this helpful?:
Thanks so much ...
Share On :
5 Star Review
By : 'marcella'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : DE21
29 Sept 2023
People found this helpful0
Thanks so much Georgie, I appreciate your help and... Read Full Review
Comments (0)Was this helpful?:
Thank you so much Lee Walker. ...
Share On :
5 Star Review
By : 'Yilmaz'
Services : Letting (As a Tenant)
Rent PCM : £705
Would you recommend ? : Yes
Postcode : DE24
15 Aug 2023
People found this helpful0
Thank you so much Lee Walker. It was good to know you. Whenever i need your help, you were next to me. Thnx again Yilmaz... Read Full Review
Comments (0)Was this helpful?:
From viewing to the time we ...
Share On :
5 Star Review
By : 'TGSerima'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : DE21
14 Aug 2023
People found this helpful0
From viewing to the time we moved in, we had the great experience and on the ball communication thank you a million Georgie for your “world class... Read Full Review
Comments (0)Was this helpful?:
Worst property agents to ever ...
Share On :
1 Star Review
By : 'Manu'
Services : Letting (As a Tenant)
Rent PCM : £1150
Would you recommend ? : No
Postcode : DE24
9 Aug 2023
People found this helpful3
Worst property agents to ever deal with.They are manipulative and conspire with their landlords to prey on Tenants. I rented a 5 bedroom house from them and was advised that it was long tenancy,so i got myself comfortable knowing i was going to leave in the property for atleast 5 years.They... Read Full Review
Comments (0)Was this helpful?:
Incompetent and dishonest. ...
Share On :
1 Star Review
By : 'Emma'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : DE22
28 Jun 2023
People found this helpful4
Incompetent and dishonest. Renting with Leaders was a shambles from application to the end of tenancy - and beyond, as a year on they are suddenly chasing us for money that they insisted on refunding when our tenancy ended. The property was unsafe for a year due to poor and delayed maintenance and... Read Full Review
Comments (1)Was this helpful?:
By : Gemma
14 Sept 2024Hi there I have had a similar experience. Pls can you contact me on geekay_2001@yahoo.com...
Very offensive and lazy ...
Share On :
1 Star Review
By : 'David'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : DE23
20 Jun 2023
People found this helpful2
Very offensive and lazy staff. Never call you back. Discriminating against people with... Read Full Review
Comments (0)Was this helpful?:
Seemless process from start ...
Share On :
5 Star Review
By : 'Terina'
Services : Letting (As a Tenant)
Rent PCM : £825
Would you recommend ? : Yes
Postcode : DE72
19 Jun 2023
People found this helpful0
Seemless process from start to finish, thank you Georgia for keeping me... Read Full Review
Comments (0)Was this helpful?:
dear leaders.co.uk ...
Share On :
1 Star Review
By : 'Virgiliu'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : DE22
13 Jun 2023
People found this helpful0
dear leaders.co.uk agency.this is a message for everyone to see who will be able to read it.i had a 2 year contract after which i left before the end of the 2 year term.during this time the shower broke I stayed for 2 weeks without a shower in the kitchen, you couldn't cook because it was... Read Full Review
Comments (0)Was this helpful?:
Thanks, Eleisha Thomas ...
Share On :
5 Star Review
By : 'Yogesh'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : DE1
25 Feb 2023
People found this helpful0
Thanks, Eleisha Thomas (Property Manager - Leaders) , for your excellent support!! I don't have any words to express, you provided an incredible service!! You have resolved all my queries on time and I am really happy that you are managing my cases. I came to UK first time and was... Read Full Review
Comments (0)Was this helpful?:
Thanks a million Georgie ...
Share On :
5 Star Review
By : 'sarah'
Services : Letting (As a Tenant)
Rent PCM : £750
Would you recommend ? : Yes
Postcode : DE24
2 Dec 2022
People found this helpful0
Thanks a million Georgie Start, for being professional and helping me to get accommodation in Derbyshire. Thank you so much for not giving up on me even though I was unavailable a couple of times when you were ringing me to make follow ups. Thank you Leaders for employing such an amazing lady with... Read Full Review
Comments (0)Was this helpful?:
Horrible agency. Extremely ...
Share On :
1 Star Review
By : 'Sam'
Services : Letting (As a Tenant)
Rent PCM : £750
Would you recommend ? : No
Postcode : DE22
15 Nov 2022
People found this helpful1
Horrible agency. Extremely unprofessional and unfair. I took an old house from them - marked walls, broken door glasses, ripped wallpapers, dirty oven. Landlord wasn’t willing to sort any of that, told me to take the house ‘as it is’ so I painted, fixed everything I... Read Full Review
Comments (0)Was this helpful?:
AVOID!!!! Absolutely ...
Share On :
1 Star Review
By : 'Extremely'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : DE1
23 Sept 2022
People found this helpful1
Absolutely useless, zero interest in actually renting the houses they have available. Was trying to get in touch for nearly a week (Derby office) but all I got was empty promises of call backs and nothing else. They hardly ever answer their phone. After all the emails I sent and the phone calls I... Read Full Review
Comments (0)Was this helpful?:
Apart from the fact they ...
Share On :
1 Star Review
By : 'Simon'
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £550
Would you recommend ? : No
Postcode : DE22
15 Aug 2022
People found this helpful4
Apart from the fact they hardly ever answer the phone, I'm not impressed with Leaders Derby. I had a property viewing arranged which was confirmed by text but nobody turned up and phone calls go to answerphone which is par for the course with Leaders as arranging the viewing was a nightmare... Read Full Review
Comments (0)Was this helpful?:
Worst Letting Agents I ever ...
Share On :
1 Star Review
By : 'Neill'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : DE23
12 Jul 2022
People found this helpful0
Worst Letting Agents I ever encointered in 50 years of renting/letting. Bad customer service and very vad attitude. Still 2 weeks waiting for ny deposit. Landlord is horribke Dors not want to fix issues with... Read Full Review
Comments (0)Was this helpful?:
Awful service, try to leave ...
Share On :
1 Star Review
By : 'Derby123'
Services : Letting (As a Owner)
Rent PCM : £610
Would you recommend ? : No
Postcode : DE24
11 May 2022
People found this helpful4
Awful service, try to leave and they get very upset! Been with Leaders as a landlord for 4 years. Paperwork always slow (11 months for a variation to a tenancy), constantly pushing to increase the rent, very rarely contact or make visits to the property - had to request one after 19 months had... Read Full Review
Comments (0)Was this helpful?:
Very ...
Share On :
5 Star Review
By : 'Emma'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : DE22
8 Apr 2022
People found this helpful0
Was helped by Tom today who gave me my first home! Helped me with the application process and got back to me within an hour from the landlord saying that I’ve been accepted. Was very polite and was very helpful one of the best of the team I have spoken... Read Full Review
Comments (0)Was this helpful?:
1 - 20 of 112 items
No Staff Registered
NaN - NaN of items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
