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Hammersmith, London W14
1.1/5, 17 Reviews
0% Recommended
60% letting valuation accuracy
27% letting fee satisfaction
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"I have been a tenant in a..."
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1 Star Review
By : 'Alexandre'
Services :
Rent PCM : £3033
Would you recommend ? : No
Postcode : SW3
27 Nov 2023
People found this helpful1
I have been a tenant in a property 'managed' by M&P Hammersmith since the 21st of August 2023. Since moving in, they have been short from being unhelpful and flippant. There are several issues with the property that have either been conditional to our offer, flagged on the inventory report or raised multiple times to our property manager. The lack of effective communication, sense of urgency and sense of their contractual responsibility has led us to waiting with broken appliances, mould, electrical hazard, to name a few. To this date, these issues have either not been addressed at all or have been addressed with substantial delay - contractors have come multiple times to the property to assess the issues and not resolving them or keep finding further issues that have not been picked up before. Window handles have been broken since the beginning of the tenancy and, despite my rent includes heating, it was not turned on until November 3rd due to technical issues that were not resolved, which has caused serious health issues (not to mention safety issues as burglars could break into the house). This has also caused significant amount of mould developing in the bathroom and bedroom. Whilst a damp survey was booked for a month after the issue was reported (November 29th), not action was taken to remove the mould, which also resulted in respiratory and skin issues, and mould appearing in sheets and clothes. Thus far 3 windows have been repaired, and last one was not repaired until November 24th. The dishwasher is also not properly working since the beginning of my tenancy, which does not allow me to use the kitchen facilities at full capacity. This has been reported a couple of months ago, however recently it was causing the fuse to go down, causing electrical issues in the property. After weeks of chasing, a new dishwasher was delivered (October 27th), but it was then flagged by the contractor there were carpeting and rewiring problems that needed to be sorted prior to installing the new dishwasher - that consequently was left in the middle of my living room until November 24th.. Another contractor came on November 16th and could not sort out the issue. I still don't have an ETA on when this will be resolved, and been living in a property that is risking my safety. The bed curtains were to be replaced as part of my tenancy offer as soon as moving in (August 21st) and remains unresolved - which is a breach of my contract. Whilst they are contractually responsible for managing the property, nothing gets resolved in a timely manner. There is no value added in having M&P managing my flat, as they have been incapable to the point of negligence and disregard for the dangerous situation they are putting us in.
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By : Lucy
11 Jul 2024Dear Alexandre, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Lesley, Customer Relations Team
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Alexandre Sakihara
alastair clifford-jones
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 60% | 27.00% | £1,300 | £6,600 |
Address
Marsh & Parsons
80 Hammersmith Rd, London, Greater London
W14 8UD
020 8846 2320
Services offered
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- Lettings
- Block Management
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- Conveyancing
- Mortgage Advice
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Marsh & Parsons Branches (View All 32)
I have been a tenant in a ...
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1 Star Review
By : 'Alexandre'
Services : Letting( As a Tenant )
Rent PCM : £3033
Would you recommend ? : No
Postcode : SW3
27 Nov 2023
People found this helpful1
I have been a tenant in a property 'managed' by M&P Hammersmith since the 21st of August 2023. Since moving in, they have been short from being unhelpful and flippant. There are several issues with the property that have either been conditional to our offer, flagged on the inventory... Read Full Review
Comments (1)Was this helpful?:
By : Lucy
11 Jul 2024Dear Alexandre, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this...
AVOID AT ALL COSTS. After ...
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1 Star Review
By : 'Leire'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W6
1 Aug 2023
People found this helpful2
AVOID AT ALL COSTS. After numerous emails with the agency (Sara Fernandes), Marsh and parsons, they refused to give our deposit back or negotiate. They were claiming deductions that were not correct and all due to a misleading information between the agency and the landlord. I have emails, videos,... Read Full Review
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By : Lucy
11 Jul 2024Dear Leire, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this...
Incompetent or ...
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1 Star Review
By : 'alastair'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW6
27 Apr 2022
People found this helpful1
They are a nightmare to deal with. Tried to escalate within the business but was told I was dealing with a senior person and could only be handled by a colleague. They are trying to claim rent from a period after my daughter had left the... Read Full Review
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Awful experience. They kept ...
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1 Star Review
By : 'Perla'
Services : Letting( As a Owner )
Rent PCM : £2050
Would you recommend ? : No
Postcode : E2
1 Dec 2020
People found this helpful0
Awful experience. They kept quiet about all hidden costs and said I would only be charged 10% of the rent. Asked me to pay lots of extra fees in advance and then the month when I expexted to receive £2050 for the rent of ky property, I only recived £200 putting me in a very... Read Full Review
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Avoid using Marsh and ...
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1 Star Review
By : 'Rashad'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SW11
17 Sept 2020
People found this helpful0
Avoid using Marsh and Parsons' service at any cost. Wouldnt exaggearte to say it was the most terrible experience I have ever had working with anyone in my life. They found a tenant without any due diligence who stopped paying rental after a month. I have been dealing with eviction process... Read Full Review
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Renting a property with Marsh ...
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1 Star Review
By : 'Nikos'
Services : Letting( As a Tenant )
Rent PCM : £2058
Would you recommend ? : No
Postcode : SW6
5 Jun 2020
People found this helpful2
Renting a property with Marsh & Parsons has been my worst experience I had with a lettings office. We were renting a 3 bedroom furnished flat in Fulham. Upon arrival, 1 of the 3 beds in the property was dismantled and thus, unusable. We made numerous complaints to the property manager... Read Full Review
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Stay Away from ...
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1 Star Review
By : 'Lucia'
Services : Letting( As a Owner )
Rent PCM : £4500
Would you recommend ? : No
Postcode : SW6
29 Oct 2019
People found this helpful4
Absolutely the most unprofessional, borderline criminal estate agents you will find in London. From lies to loosing original documentation, they manipulate facts, and evade any responsibility towards their mistakes. And if you try to complain, they will bully and harass, tenants and landlords... Read Full Review
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Marsh and Parsons managed the ...
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1 Star Review
By : 'Chris'
Services : Letting( As a Tenant )
Rent PCM : £6600
Would you recommend ? : No
Postcode : SW13
10 Oct 2019
People found this helpful3
Marsh and Parsons managed the house I rented for two years. They also acted for the landlord. The service they offer was abysmal and completely biased toward the landlord. I am now waiting for my deposit to be returned. Of course they are working with the landlord to seemingly block any effort... Read Full Review
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Don't use ...
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1 Star Review
By : 'Nylongirl'
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : No
Postcode : W8
27 Mar 2019
People found this helpful6
We had them rent our over the course of 2 yrs. Each tenancy was a nightmare. Not due the tenants but due to the inefficiency of M&P. Rents were to be all inclusive. They would never tell the tenants that and tenants kept changing bills and switching utility companies without my knowing.... Read Full Review
Comments on Agent Fees
Very high for terrible service
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Incompetent tenancy ...
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1 Star Review
By : 'LadbrokeGroveAP'
Services : Letting( As a Owner )
Rent PCM : £2773
Would you recommend ? : No
Postcode : W10
7 Nov 2018
People found this helpful8
I'm a landlord who has been using M&P for over ten years but I will never use them again. There head office tenancy management team are extremely disorganised and make endless mistakes and then just don't apologise for them or handle their errors in a professional manner. In my... Read Full Review
Comments on Agent Fees
Their fees are the highest of local agents, but as they are upfront about this that's fine. However, if they can't deliver the service that they are being paid for, then that is not fine.
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Avoid at all cost - ...
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1 Star Review
By : 'Nina'
Services : Letting( As a Tenant )
Rent PCM : £3500
Would you recommend ? : No
Postcode : SW13
14 Sept 2018
People found this helpful6
We have rented from then since March 2018, renting a reasonably pricey property. They are the most incompetent and also dishonest agency I have come across in 14 years renting in London. Very pushy ahead of us signing the lease, very unresponsive since then. They have not been able to get simple... Read Full Review
Comments on Agent Fees
Too high for their poor service
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5 Property Managers in 3 ...
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3 Star Review
By : 'Leigh'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SW11
5 Sept 2018
People found this helpful1
Northcote Road branch found good tenants. However, I would not recommend the management service for non-resident landlords. 5 property managers in 3 years. Due to not meeting the required standard of service, the tenants contacted us, the landlords, directly, and it required us to intervene,... Read Full Review
Comments on Agent Fees
The highest fees in SW11 when I did a benchmark in June 2018.
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The worst agency ...
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1 Star Review
By : 'Ali'
Services : Letting( As a Tenant )
Would you recommend ? : No
8 Aug 2018
People found this helpful2
From the moment you pay they will leave you absolutely alone. If you need any help with your flat you will find out that they do not manage the property and you should contact a landlord who if you are lucky will help you. But if your landlord will be Ehsan Esfahani you will have to fix your... Read Full Review
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Poor communication and hidden ...
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1 Star Review
By : 'Tenant'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W14
22 Jun 2018
People found this helpful2
I have found my experience with Marsh & Parsons to be truly horrendous. Aside from keeping my deposit over 4 months, the communication was exceptionally poor and there were substantial amounts of hidden fees that I was asked to agree to over email without seeing any breakdowns. I will never use ... Read Full Review
Comments on Agent Fees
The agent consistently asked for agreement on fees without presenting the total amounts. The fees were much higher than market average or was expected.
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Unacceptable Tenant ...
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1 Star Review
By : 'Latest'
Services : Letting( As a Tenant )
Rent PCM : £1825
Would you recommend ? : No
Postcode : TW10
1 Jun 2018
People found this helpful4
My experience with the Property & Tenancy Management team at Marsh & Parsons Head Office has been so awful that I have had to file a formal complaint that was not addressed properly so now sending my complaint to the Property Ombudsman. On top of that I have to resolve my deposit dispute... Read Full Review
Comments on Agent Fees
Awful, you pay ridiculous fees and they pander to the Landlord
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TERRIBLE estate agent, ...
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1 Star Review
By : 'Lighbulb'
Services : Letting( As a Tenant )
Rent PCM : £1625
Would you recommend ? : No
Postcode : W9
23 Jan 2018
People found this helpful5
TERRIBLE estate agent, however AMAZING recruitment agency! They showed me the best way in life how to make money. You just need to work as a lightbulb changing contractor and you will earn millions! After our check out they wanted to charge me £96 for someone to come over to change 2 lightbulbs.... Read Full Review
Comments on Agent Fees
way to high see my comments
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Joseph Stoll and almost every ...
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1 Star Review
By : 'ksbz'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W8
10 Aug 2017
People found this helpful5
Joseph Stoll and almost every customer service rep that i dealt with at Marsh and Parsons were inept and rude. Every time there was an issue with the apartment i had to reach out to marsh & parsons multiple times to get things done. at one point there was fungus growing in the shower and i... Read Full Review
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