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Cyncoed, Cardiff CF23
2.9/5, 12 Reviews
50% Recommended
100% sales valuation accuracy
100% sales fee satisfaction
No Description Found
"Please be warned, this agency ..."
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1 Star Review
jessica
By : 'mohamed Metwally'
Services :
Rent PCM : £975
Would you recommend ? : No
Postcode : CF24
11 Jul 2023
People found this helpful2
Please be warned, this agency is a hassle to deal with. If I save even one person the grief me and my former housemates went through I will be happy. No major issues occurred with this company until it was time to get our deposits back. After a year of letting a property through them, we moved out June 30. We were told the deposit would be back in our bank accounts by 10 working days (fairly standard and reasonable I'd say). Yet after the ten days had passed we still heard nothing so I followed up with my landlord inquiring what needed to be done to progress things. There was talk about final bills waiting to come, cleaning bills to agree on, etc etc. After numerous emails back and forth trying to understand what the exact issue was and many weeks passed (in which three different points of contact were made with the agency) I was still unsure of the hold up. We did not get our deposit back until Aug 4 - 25 working days after move out and after much hassle and inconvenience. Absolutely ridiculous. We never got a straight answer as to why it took so long, especially since we heard of others also renting from the same agency getting their deposit back before us when they moved out after us!! And if that wasn't bad enough, they double charged us twice for the"check out fee" as it was charged upon moving in and then again deducted off the deposits. Myself and another housemate tried separately to explain that they made a mistake and showed them all the evidence to prove they double charged us. Yet they did not understand what we were talking about and then stopped replying to our emails. At this point it was no longer worth the hassle, we had been out of the place for over a month and half so we decided to drop it. Please save yourself the stress and go with another agency.
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mohamed Metwally
Dorothy Cameron
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100.00% | 100.00% | £265,000 | £920,000 |
Address
Moginie James
293 Cyncoed Road, Cardiff, Cardiff County
CF23 6PA
02920 761 999
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Moginie James Branches (View All 3)
Please be warned, this agency ...
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1 Star Review
By : 'mohamed'
Services : Letting( As a Tenant )
Rent PCM : £975
Would you recommend ? : No
Postcode : CF24
11 Jul 2023
People found this helpful2
Please be warned, this agency is a hassle to deal with. If I save even one person the grief me and my former housemates went through I will be happy. No major issues occurred with this company until it was time to get our deposits back. After a year of letting a property through them, we moved... Read Full Review
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We are letting out a flat ...
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1 Star Review
By : 'Liza'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : No
Postcode : CF11
6 Feb 2023
People found this helpful2
We are letting out a flat managed by MJ. Made our reports in October and now 4 months later and have no work done. They have poor lack of communication and ability to carry out work in an efficient amount of time especially when the work is affecting the tenants' health, also with a young... Read Full Review
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Awful letting ...
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1 Star Review
By : 'Aran'
Services : Letting( As a Tenant )
Rent PCM : £1750
Would you recommend ? : No
Postcode : CF23
7 Jul 2021
People found this helpful2
We moved into a house they manage. No smoke detectors, no gas safety certificate, windows falling out, chimney not serviced. Doesn't even comply with the law. Awful letting... Read Full Review
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Great ...
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5 Star Review
By : 'Louise'
Services : Letting( As a Tenant )
Rent PCM : £17500
Would you recommend ? : Yes
Postcode : CF23
20 Apr 2021
People found this helpful0
Great service from Cat and James, everything was professional from start to finish and each step of the rental process explained by Cat she was prompt in her responses to our questions, efficient and friendly in her manner. Thank you for helping us find our beautiful new home I would recommend... Read Full Review
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A very positive ...
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5 Star Review
By : 'Gayle'
Services : Letting( As a Tenant )
Rent PCM : £775
Would you recommend ? : Yes
Postcode : CF24
10 Aug 2020
People found this helpful0
I have to say that my experience with Moginie James has been really good. Although it Is such a busy time, Ceri listened listened to my needs and was so helpful and very... Read Full Review
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From the first meeting to the ...
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4 Star Review
By : 'Dorothy'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CF23
20 Feb 2020
People found this helpful0
From the first meeting to the last, all members of staff were polite, helpful and very easy to be involved with. The house was bought by the first viewer and all went... Read Full Review
Comments (1)Was this helpful?:
By : Michelle Lloyd
20 Feb 2020Thank you for your review Dorothy. It was a pleasure to act for you. Moginie James wish you all the happiness in your new...
Absolutely 1st ...
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5 Star Review
By : 'Laonie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CF23
12 Feb 2019
People found this helpful0
Michelle Andrew and Karen handled the sale of my 96 year old mother. They were exemplary in their professionalism and kindness to my mother whilst taking people around as we live 200 miles away. I wouldn't hesitate to recommend... Read Full Review
Comments on Agent Fees
Very good
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Sold within two ...
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5 Star Review
By : 'Jill'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CF23
29 Jun 2018
People found this helpful2
Very happy with speed of sale and service given by Aaron branch manager. Michelle in the 'chase up' department was very diligent and helpful in the sale of the house and in liasing with the estate agents from whom we were... Read Full Review
Comments on Agent Fees
I always think estate agents fees are high, however, their data base of prospective purchasers produced a sale in a short period of time.
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Purchased a property through ...
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1 Star Review
By : 'Alyson'
Services : Sales( As a Buyer )
Sold price : £920000
Would you recommend ? : No
Postcode : CF64
12 Jan 2018
People found this helpful5
Purchased a property through Moginie James recently - not a pleasant experience. Found the some of the staff to be curt at best and downright rude on occasion. Very short sighted of them not to provide a professional service at all times; sales businesses depend heavily on good relationships not ... Read Full Review
Comments on Agent Fees
n/a
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By : Tony
13 Aug 2020They are cowboy estate agents. Avoid at all cost. Don't buy any property from them and never waste your time to sell any property through...
I would like to thank all the ...
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5 Star Review
By : 'Ozzy'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF2
5 Oct 2017
People found this helpful1
I would like to thank all the staff in Mogine James for making my move to the area a smooth one. From the first point of contacting them via email to looking at properties, they have always been helpful and haven't made me feel stupid with my 1000 of questions. Thank you, chocolates are on... Read Full Review
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Absolutely disgraceful ...
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1 Star Review
By : 'M'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : No
Postcode : CF23
3 Aug 2017
People found this helpful5
Absolutely disgraceful letting agent. took 11 weeks to fully repair a washing machine over the winter period. promised compensation and just do not respond. i had to call every single day at one point to get any movement. finally have a response after 6 months! they have the gall to say that... Read Full Review
Comments on Agent Fees
quite expensive fees but this is the norm
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Very unhelpful, lied on the ...
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1 Star Review
By : 'Bob'
Services : Letting( As a Tenant )
Rent PCM : £770
Would you recommend ? : No
Postcode : CF24
16 Nov 2014
People found this helpful1
Very unhelpful, lied on the state of the property was going to be in (there excuse is that when doing the contract there weren't any special requirements. Since when cleaning the property up before new tenants move in is a special requirement!) , bad communication between landlord and agency... ... Read Full Review
What agent could do to change your mind?
Stick to what you say: If your going to say that the property is going to be in a certain condition make sure it\'s actually going to be in that condition. Don\'t give stupid excuses: Saying that nothing was written in the special requirements section isn\'t an excuse for not doing something as basic as making sure the property is clean. Stop using the landlord as a shield: Every single problem we\'ve told you we had had been answered with \"oh we need to contact the landlord for that\". You don\'t need to contact the landlord to do some repairs, and if you do, make it quick. Don\'t keep your clients waiting for weeks to sort thing out. Don\'t make us get Tenants Liability insurance of it\'s not needed: When I moved in to the property I couldn\'t believe the quality of the furniture. If your going to give us sh** don\'t make us pay extra for it.
Comments on Agent Fees
If your going to make us pay that amount of agency fees, at least make sure your customer service is top-notch.
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By : Martine
21 Nov 2014As Head of Lettings for Moginie James, I was very disappointed to read these comments as we pride ourselves on our excellent customer service - however after going through the entire company...
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