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Stratford London, London E15
2.6/5, 10 Reviews
40% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
43% letting fee satisfaction
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"They have one of the worst..."
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1 Star Review
By : 'DEBABRATA'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : E15
1 Mar 2023
People found this helpful0
They have one of the worst property management process. They will run after you till they get the money and contract signed. After that they provide pathetic services. Their services are all outsourced to multiple agencies for each work and you would have to run after each to get your stuff done. The policies are very much designed against tenant experience. They will confiscate one pair of keys if you stay alone and provide you with only one key. Their staff will keep one set of keys and you can never trust what they can do with those keys. They carry out inspection of the home in your absence and then wilfully omit many deficiencies of the home in the report which then increases your communication overload significantly. They never allow you to directly contact with the landlord / owner and thereby create multiple communication confusions. They share incorrect information with you which can lead to multuple forms of emergencies (for me it was around flat heating and out of flat lockout emergencies). Their systems are broken and you call their emergency number only to be shot down from any service as they have never registered your home with the emergency service provider. Their escalation matrix is broken and the managers never intevene when marked in all communications noticing their employee's lack of ownership and bar lowering customer experience. Avoid JLL at all cost! Too snobbish and bar lowering customer experience. Go for someone who cares about the tenant's experience overall and provides you with a personal space beyond the monetary transactions when you need help.
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By : XcwJRDFY
10 Mar 20231
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £0 | £0 |
| Lettings | 0% | 43% | £1,575 | £2,800 |
Address
Jones Lang Lasalle
Unex Tower, 5 Station Street, London, Greater London
E15 1DA
020 8104 1110
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Jones Lang Lasalle Branches (View All 18)
Adam ...
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5 Star Review
By : 'Allan'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : E15
3 Aug 2023
People found this helpful0
Adam is a superb agent who went out of his way to help smooth over things when we hit road bumps in the sale of our flat at Stratosphere Tower. He was commercial and intuitive at the same time, and was overall a great person to have as an agent. Highly... Read Full Review
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They have one of the worst ...
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1 Star Review
By : 'DEBABRATA'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E15
1 Mar 2023
People found this helpful0
They have one of the worst property management process. They will run after you till they get the money and contract signed. After that they provide pathetic services. Their services are all outsourced to multiple agencies for each work and you would have to run after each to get your stuff done.... Read Full Review
Comments (3)Was this helpful?:
By : XcwJRDFY
10 Mar 20231...
Truly awful property ...
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1 Star Review
By : 'Kelsey'
Services : Letting( As a Tenant )
Rent PCM : £1900
Would you recommend ? : No
Postcode : E15
11 May 2022
People found this helpful0
Truly awful property management. We have had issue after issue since moving into our flat and JLL has been slow to respond and ineffective at dealing with problems. It takes weeks to get them to bring someone in to fix heating, hot water, etc. and more often than not they will send the wrong... Read Full Review
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The agent we had was ...
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5 Star Review
By : 'MG'
Services : Letting( As a Tenant )
Rent PCM : £2800
Would you recommend ? : Yes
Postcode : E15
25 Feb 2022
People found this helpful0
The agent we had was extremely nice and was on top of all our email exchange. We booked a viewing for the very next, everything went smoothly. We are young adults and it's our first time going through the rental system... It was tricky with the references and all the documents we had to... Read Full Review
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Awful, Incompetent, ...
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1 Star Review
By : 'Jessica'
Services : Letting( As a Tenant )
Rent PCM : £1597
Would you recommend ? : No
Postcode : E15
17 Dec 2021
People found this helpful0
Awful, lived in a flat rented by them for 3 years incompetent doesn't even describe them. The staff turnover meant no one knew what was going on and the constant attitude from the employees was disgusting. I would avoid with a 30ft... Read Full Review
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Experience with my letting ...
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5 Star Review
By : 'Aleksandar'
Services : Letting( As a Tenant )
Rent PCM : £1575
Would you recommend ? : Yes
Postcode : E15
25 Nov 2021
People found this helpful0
I've got only the best of words to say about Ms. Amy Rogers. My experience with her, as my agent, is that she did everything in her power to organize my move to the property, fast, knowledgeable, and with appropriate understanding. So, thank you... Read Full Review
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Most awful letting agency ...
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1 Star Review
By : 'Adedamola'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E15
24 Oct 2021
People found this helpful0
Most awful letting agency ever, this is a scam. Jll is a terrible terrible letting agency, if I could give zero stars I will, the one start given is just because that is the lowest possible rating. These people are crooks, renteres rights need to be taken more seriously in the UK otherwise... Read Full Review
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Michael Harvey is very ...
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5 Star Review
By : 'Wendy'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : E15
17 Jun 2021
People found this helpful1
Michael Harvey is very responsible sales agent and he is always keep our customer mind in his heart thank you so... Read Full Review
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Delayed Response and Action ...
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1 Star Review
By : 'Xinyi'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E20
7 Oct 2020
People found this helpful0
The fridge in our apartment stopped working on 14th September, and we raised it to JLL immediately. However, after 24 days, through a series of miscommunication and delays, we still didn't get the fridge replaced now. At the same time, we didn't receive any compensation or apology from... Read Full Review
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AVOID AT ALL COSTS. ...
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1 Star Review
By : 'Josh'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E15
25 Apr 2017
People found this helpful6
AVOID AT ALL COSTS. Absolutely appalling service when we tried to leave our apartment. Firstly they overcharged us with the rent owing to an "accounting error" and we did not even receive an apology or acceptance of any liability. Then there were extortionate cleaning charges when the... Read Full Review
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