Think twice before renting from William H. Brown! I am renting a flat from them. The entrance door is a menace. See the pictures. The space between the entrance door and the jamb is so big that I can put my finger in it. Note: The pictures where the door is reddish-brown are taken from inside the flat. If the door is brown, they are taken from outside the flat. The full-sized reddish door is a normal door that closes properly, shown for comparison. The door jambs were cut to make room for the hand to turn the keys – the door was clearly taken from another building! All that's missing is a big sign saying "Welcome, burglars!". I mean, how do I dare not know that it’s the “unwritten duty” of renters to put up with garbage entrance doors in order to help the letting agency save money! Also look carefully at the holes (with bluish light coming out through them) next to each door lock, in the picture where both door locks appear. Burglars can easily force the door open with a spanner or with some other tools! Some “fun-loving” people can even put all kinds of small camera devices or even peak in with their naked eye (not to mention the door leading to the bathroom is in front of the entrance!). And how about throwing a lit match or some foul-smelling stuff inside my flat through those holes? And if a fire occurs as a result of this, I suppose they will ask me to pay for the damages!? (My imagination is not too wild – there were already crimes in the area.) And yes, all this is in Headingley. One of the “best” areas for renting in Leeds, isn’t it!? (And yes, I am paying a significantly higher rent too! “Obviously”, the “high quality” of the flat “justifies” it.) Why haven’t the staff of William H. Brown checked **IN ADVANCE** that everything in the flat is in order? Really, it is EXTREMELY UNPROFESSIONAL to let the tenant "discover" such "surprises" instead of checking yourself (i.e., the letting agent) that **everything** in the flat is in proper order BEFORE advertising the flat for renting! (Yes, I did try to check everything myself before moving in – 15 minutes or so for viewing is not enough time; there were other issues.) I called maintenance who then contacted the landlord, who sent a contractor. He was very arrogant and treated me like I didn’t know what a proper entrance door was or what living in a flat was like. (Yes, I did live in flats before! I have past experiences that are much better!) The entrance door MUST be replaced, but the contractor said he would put some sponge or rubber, which obviously won’t solve the issue. The rubber or sponge can also easily be removed with the blade of a knife or a screwdriver by “well-meaning” neighbours or other people. ***And the door can still be forced open even with such rubber band in place.*** I even showed the contractor how other doors in the flat **close properly**. Look at the reddish-brown door, without locks, shown in full size, that has no door locks on it – it is the door to the living room. That is a properly looking door. There is no space between the door and the side jambs or the head jamb. As any other normal door!!! However, the arrogant contractor still maintained his position – his real job is probably not to fix things, but to convince (or even intimidate) tenants so that they don’t ask for PROPER repairs or REPLACEMENTS. In this case, it is VERY clear that the both the door and the jambs MUST be replaced! There is also a HUGE breach of privacy – I can hear **A LOT** of what my neighbours are saying INSIDE THEIR OWN HOMES, even when all entrance doors are closed and locked. (Sponge or rubber won’t keep the noise out!) They can hear me too! And imagine what’s happening to my heating bills – the air flows freely through those holes as well as through the space between the door and the door jambs, almost **all around the perimeter of the CLOSED entrance door**! If you are a tenant, avoid William H. Brown!! (P.S.: allagents.co.uk may not show all my pictures. If this happens, I am happy for them to contact me to re-post.)

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