I rented a property from William H Brown for just over 3 years. Over the time of renting the property repairs were not carried out the living room ceiling collapsed, a large glass mirrored wardrobe door fell and smashed on my 5 year old sons head, the area was known for mice the house had mice and the kitchen cupboards were past their best and dangerously hanging off the wall .when I begged (and yes I had to beg to get my property in a safe liveable condition for my children) they seemed set out more not to help! After months of living with a huge hole in my living room ceiling without anyone checking to make sure the rest wouldn't come down on my family contractors came out. They looked at the ceiling and said it was a bigger job than described by the letting agents who told them a small bit of plaster had come down. After that my living room ceiling was repaired in stages each an isaw to the eye. First I lived with plaster board with bloody handprints on that was for a few months then they came out to plaster it and left the plaster bare the walls were also a mess from the plaster and that's how I lived out the remainder of my months their living in a cave of a living room! When I called for an update on the repairs the letting agents gave me nothing and didn't seem to sympathize with the fact my home was falling in pieces around me! Getting them to follow through with repairs was a total nightmare! Anyway I left the property I gave them my one months notice which apparently wasn't good enough even though members of their company stated it was. They lied to me and called me saying they wanted to arrange a checkout inspection I said I need to check my schedule and the guy who phoned me then said well you'd better call me back before tomorrow. Good knack with customer service!! when I emailed the company stating his attitude towards me they stated it was a check out inspection and they didn't need to give me any notice they could come when they liked! Turned out not to be a check out inspection just a routine one which they did need to give me notice for therefore they breached their part of the contract! I left the property in a cleaner state than found cleaned all carpets etc handed my keys in paid my final weeks rent. Heard nothing for weeks....... then I started getting letters to my parents address stating I owed them a full months rent for which i'd written them a cheque for half of. We called and stated what had happened the lady on the phone said it all seemed a bit off and she'd speak to the company. The letters for the overdue rent carried on. When I messaged them and asked them what was going on they claimed I owed them for the rent still it was in my contract. When I asked for a copy of the contract they sent me one with chunks cut out then sent me a letter stating i'd