I can’t tell if the staff at Alexandre Boyes are incompetent, lazy, or simply don’t care about the properties they are paid to manage. I suspect it’s a combination of all three. In November 2022, I had the misfortune of moving into a flat on an estate managed by Alexandre Boyes. Shortly after I moved in, I heard scuttering and scratching coming from the attic above the property. I reported this straight away, and it took them a week to even acknowledge the problem. I had to follow up with numerous emails and phone calls (which they never return). Finally, after a month and a half, they arranged for pest control to attend to the property. By then, the rodents in the attic had managed to scratch a hole through my ceiling. Pest control confirmed that squirrels were probably getting into the attic via trees outside the property, and that these would need to be trimmed. It also emerged that electric cables in the attic had been chewed on. This is obviously a serious risk, which Alexandre Boyes are aware of but don’t seem to care about. A contractor has since provided Alexandre Boyes a quote to inspect for holes in the roof of the building and trim the trees, which has been sitting with them for weeks. The contractor himself told me they are always very slow to address any issues. I have yet to receive an update, and have now had a hole in my ceiling for over a month – in the middle of winter. At no point did it occur to them to even provide a temporary fix to the ceiling. In fact, they have ignored requests for one. I can still hear the squirrels running around and scratching, and constantly worry that they will do further damage to the property. This whole experience – and the fact that Alexandre Boyes have shown themselves to be completely unreliable when it comes to dealing with maintenance issues promptly – has totally ruined my enjoyment of my new flat. If you care about your mental health and the state of your property, stay far away from Alexandre Boyes. They seem to think it’s perfectly fine to ignore residents and leave major issues unattended for months. In all my years renting in London, I have never come across such bad property management. Alexandre Boyes should be ashamed of the incredibly poor level of service they provide.

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