Shockingly disgraceful. Became a tenant with AB as property managers just over a year ago. Within the first few days of moving in I had a leaking water cylinder, a broken toilet, damage to paintwork by AB's contractors, and on the first use of the dishwasher it CAUGHT ON FIRE and I had to stand outside while the fire brigade took over my new home and removed the dishwasher completely down three floors. Throughout my year's tenancy I was bombarded by ** with pedantic requests such as moving flower pots from window sills and bikes from areas where other tenants were storing items too. I was told to store my bike inside my flat, which was strictly forbidden in my tenancy agreement! Such hypocrisy and contradictive behaviour! At no point was I shown thorough proof of the regulations aside from my tenancy agreement in a formal manner and in fact was refused a copy of the headlease, which I had signed on moving in day and was therefore legally entitled to a copy. After I asked for my copy ** THREATENED to tell my landlord and alluded to my tenancy being terminated. Luckily I was smart enough to contact my landlord before him and she willingly provided me with a copy of the headlease. All the sash windows couldn't be opened during the winter and caused damp/mold to form. ** refused to cooperate on this matter and even lied that the contractor was able to open them easily (he doesn't know I watched the contractor struggling to fix the windows from my home camera system whilst on holiday). I ended up having to get the council involved about the windows and lack of proper ventilation. I was constantly bothered by ** whilst on another holiday due to my landlord wanting to gain access for non-emergency maintenance, which I wanted to be present for to oversee and protect my antique furniture. I started to look for another home and bided my time until I could terminate my tenancy (minimum one year term). But due to the landlord objecting to me not giving permission to enter MY HOME for non-emergency reasons whilst I was trying to relax on holiday, she served notice on my tenancy before I was able to. I happily moved out at the end of June and now have a much better home with a wonderful landlord who says I'm a "gold star tenant". But AB haven't wanted a peaceful exit and have yet again bombarded me with the TINIEST reasons to try to keep as much of my deposit as possible. I cleaned the flat meticulously and the day after I vacated, the landlord brought in contractors. It was during the maintenance work that the check-out was done and couldn't be done fully/effectively due to the maintenance work being undertaken. AB then tried to accuse me of leaving the flat unclean in many areas, WHILST CONTRACTORS WERE PRESENT AND DOING WORK CAUSING A MESS DURING A TENANCY CHECK-OUT! Unbelievable. I've been so stressed out I don't have any more fight left in me for justice. AB have taken approximately half my deposit. I consider it a pay-off for a quiet life. But I'll blast this review all over the web to let others be aware of this awful estate and lettings agent. Be careful to choose your agent/property manager with as much caution as choosing your home.