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Darlington, DL3
1.6/5, 13 Reviews
25% Recommended
100% letting valuation accuracy
40% letting fee satisfaction
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"Their incompetence is second..."
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1 Star Review
Helen
Nathan
By : 'AL'
Services :
Would you recommend ? : No
Postcode : DL3
28 Jun 2022
People found this helpful1
Their incompetence is second to none... Nathan/ Helen were not proactive in seeing to things that were out of place and were promised to be fixed prior to us moving into the property rented, despite several reminders via mails and calls to highlight and stress what needed to be done. To think moving is stressful in itself, they made the process even worse Poor Communication, no genuine interest in their client what so ever. They are only concerned about themselves only. The are the highlight of my year's mistake.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 40.00% | £400 | £500 |
Address
Bridgfords
23 Duke Street, Darlington, County Durham
DL3 7RX
01325 508016
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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5 Star Review
By : 'Brian'
Services : 2
Would you recommend ? : Yes
Postcode : DL3
4 Dec 2025
People found this helpful
Excellent service nothing was to much trouble to find the perfect ... Read Full Review
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Their incompetence is second ...
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1 Star Review
By : 'AL'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DL3
28 Jun 2022
People found this helpful1
Their incompetence is second to none... Nathan/ Helen were not proactive in seeing to things that were out of place and were promised to be fixed prior to us moving into the property rented, despite several reminders via mails and calls to highlight and stress what needed to be done. To think... Read Full Review
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Horrendous ...
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1 Star Review
By : 'Previous'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DL1
28 Sept 2018
People found this helpful0
Worst estate agency I've ever used by FAR! You couldn't pay me to rent through them, will never use these guys to rent through again! Charges absolutely extortionate and they charge for EVERYTHING they do. Just got done renting a property through them for 6 months, after numerous mid term ... Read Full Review
Comments on Agent Fees
Worst estate agency I've ever used by FAR! You couldn't pay me to rent through them, will never use these guys to rent through again! Charges absolutely extortionate and they charge for EVERYTHING they do. Just got done renting a property through them for 6 months, after numerous mid term calls attempting to arrange viewings!? When I'd only been there for 2 months because they hadn't bothered to check their sytems, they then harrassed me saying I hadn't paid my rent when I had!!! Absolute joke! Then I get an email along the lines of 'great news your landlord has agreed to offer you the property at the same fixed cost for a further term, all you have to do to claim this is pay about £200 in ADDITIONAL admin fees to stay'!!!! I've rented for years and have never ever heard of anything quite like this. Then to top it all off my new estate agent called me last week when they were trying to collect a reference re: me renting through them. THEY ASKED FOR £25 TO GIVE A REFERENCE!!!! Absolutely horrendous, I'd seriously rather be homeless than rent through these ever again.
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Dreadful ...
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1 Star Review
By : 'Happy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DL3
13 Jul 2018
People found this helpful1
I have now let two properties from Bridgfords and after assurances that their abysmal administration would be improved during my second letting I was shocked and bewildered to find that their customer service could reach even greater heights of incompetence. Moving house is frustrating enough... Read Full Review
Comments on Agent Fees
About as extortionate as the rest, they are no worse in this department than any other landlord however their service has been abysmal which is what has prompted me to write this review.
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From start to finish we were ...
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5 Star Review
By : 'Traysee1972'
Services : Letting( As a Owner )
Rent PCM : £400
Would you recommend ? : Yes
Postcode : DL3
12 Dec 2017
People found this helpful1
From start to finish we were kept upto date with viewings and feedback on our property and within a few weeks our property was rented to tennants. A very friendly service... Read Full Review
Comments on Agent Fees
Good
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They are useless at getting ...
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1 Star Review
By : 'kaylad93'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : Yes
Postcode : DL3
10 Aug 2017
People found this helpful1
They are useless at getting anything done. They lied to me about all their fees and when it came to paying they changed it all. They expect rent on time but fail to do any repairs on time. I would not recommend them to anyone. They are really nice when they need to sell you something and then turn... Read Full Review
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My mother recently sold her ...
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1 Star Review
By : 'Denise'
Services : Sales( As a Vendor )
Sold price : £38000
Would you recommend ? : No
Postcode : DL3
13 May 2017
People found this helpful3
My mother recently sold her house through Bridgfords Darlington branch. Astronomically high fees for a terrible, lazy, abysmal so called service. Disgusted and dismayed. No stars for this... Read Full Review
Comments on Agent Fees
Terrible
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The worst agents in ...
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1 Star Review
By : 'Family'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : WA14
30 Jan 2017
People found this helpful2
The worst agents in Manchester. Never show up on time or ever. They have forgotten that they are service providers. They waste prospective tenants time as well as landlords' time. When the property is not rented eventually the landlord has to reduce the rent. It's not that property is not in good... Read Full Review
Comments on Agent Fees
They don't even turn up for appointments how could anyone state of the fees
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Absolutely disgusting ...
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1 Star Review
By : 'Disgusted'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DL2
22 Sept 2016
People found this helpful2
Absolutely disgusting agency!!! When we moved into the property we were renting, we had some plumbing issues.Agency called a plumber,and it was fixed.However,we received a bill later on,which ment we had to pay for the service when why should we? Agency should be handling all the bills,and we don't ... Read Full Review
Comments on Agent Fees
Awful and disgusting!
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DO NOT USE THIS ESTATE ...
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1 Star Review
By : 'Charlotte'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DL3
8 Jun 2016
People found this helpful1
DO NOT USE THIS ESTATE AGENTS!!! I have never known a place which such bad customer service and that con you as much. We rented a flat for a year we complained various times about the damp and that the bathroom had no extractor fan they never once did anything!! A year down the line we... Read Full Review
Comments on Agent Fees
A JOKE!!!
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Disgraceful! A very long list ...
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1 Star Review
By : 'Anextremelyannoyedtenant'
Services : Letting( As a Tenant )
Rent PCM : £460
Would you recommend ? : No
Postcode : DL3
15 Apr 2016
People found this helpful1
Disgraceful! A very long list of problems with the property, in the 20 months we have lived here we have contacted the agency through e-mails, phone calls and visit's to the local branch in return we have been forgotten and ignored at every turn. The property has been a danger to our health and... Read Full Review
Comments on Agent Fees
Outrageous fees to move in. Forcing the rent up after our year contract ended, when I refused to pay the extra due to unresolved problems they hiked it up further. Hidden expenses for paperwork that should be included from the application fee, including the audacity to charge us if we were not available for a visitation, but themselves not showing up and the appointment had to be rearranged (losing two days of work ourselves as they couldn't give a rough time)
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Arranged a view in ...
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1 Star Review
By : 'Wayne'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £415
Would you recommend ? : No
Postcode : DL1
27 Oct 2015
People found this helpful0
Arranged a view in Darlington. Travelled all the way here to be told someone should have called me to cancel. No call received then trying to contact the office back no one would answer the phone. Eventually got refunded my petrol costs. Just now learned that they will charge you the months rent... Read Full Review
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Useless. Waste of time. Dont ...
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1 Star Review
By : 'bob'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : DL1
8 Mar 2014
People found this helpful4
Useless. Waste of time. Dont have a clue how to " fully manage" a property. Just want your money what else is involved. Never use this company... Read Full Review
What agent could do to change your mind?
Where do i start..... Took them weeks to change over my bank details for rent payment, still send out invoices and statements to my old address even after numerous emails, phone calls to the office who always tell me that the computer systems are down and so cant look at my details or change them. Three emails sent 2 weeks ago with my new contact details on and suprise suprise they are still calling my ex. Useless!! Never go with this company.....
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