Terrible agency. Don't trust them, they're a bunch of scammers. I've been trying to get my deposit back for 2 months. Agents keep promising me to return my money all the time but no action is taken up to this... Read Full Review

My daughter moved from Edinburgh to Manchester this week into a property let by Thornley Groves. The standard of the property was shocking - dirty and broken furniture. I do not understand how Thornley Groves cannot be held to account for letting property of this standard. As a landlord myself,... Read Full Review

One of the worst, avoid if you are a tenant or a landlord who cares about tenants. Consistently abysmal customer service. Never received a prompt response, every time I reported a problem (including vermin) I would get "this email has been forwarded to your property manager, who will be in... Read Full Review

1 star is generous. Had 2 viewings in 2 flats in the same building, they rang to say the tenant in one was busy so we couldn't do the viewing. "I have 2 in the same building though?" "No yeah they're both cancelled for a week" gets to the next week..."sorry... Read Full Review

I gave them 1 star, they deserve 0. They take ages for maintenance issues, they have given us a faulty flat. Also an agent working there stole a box from me but unfortunately I haven't got “evidence” to prove it. Higly NOT... Read Full Review

Very bad and inefficient. They do not reply to emails and when they do they don't answer the question asked directly. They keep promising you solutions and they do nothing about... Read Full Review

they were fine throughout the year we rented from them, if pestered they would respond to the small problems we had (only one or two) within a couple of weeks. However upon moving out they took over a month to even tell us how much they planned on taking from our deposit and claimed that the flat... Read Full Review

It is probably the biggest letting agency in the Manchester area, however the properly management is simply unacceptable. I will tell you my experiences. 1) since the visit of the apartment (before to sign the contract) i specifically asked to repair a seat toilet and it was told me that the repair ... Read Full Review

Very difficult to communicate with once they have your money or have to do something for you. We are in the process of ending out tenancy early due to a number of circumstances but also due to the lack of communication and customer care from... Read Full Review

Absolutely awful, avoid them at all costs! We moved out of a rented property over a month ago and we still haven't received our deposit back. I have left multiple voicemail messages and sent emails that have just been ignored. I think that it's disgusting that nobody is trying to help us resolve... Read Full Review

If your letting a property in Salford, I really don't think you have to look any further than Thornley Groves. This extremely professional and courteous company are top notch and a pleasure to deal. Their staff are on the ball keeping you informed quickly and efficiently every step of the... Read Full Review

Rubbish service from Thornley Groves, arranged to view a flat on a Friday within minutes of it being advertised, were called a couple of hours before the viewing to say the agency did not have the property keys yet therefore could not access the property. They rearranged our viewing for the... Read Full Review

Extremely good service . Clear and concise communication throughout. Friendly and professional. I would definitely recommend this branch of Thornley Groves. Matt in particular did a great... Read Full Review

I purchased my first property through thornley Groves. Overall, I was extremely satisfied with how efficient, professional and helpful the members of staff are, especially Abigail Boston, with helped me throughout the buying process. She is extremely helpful and very pleasant. She was happy to... Read Full Review

I made an appointment with one of their letting agents to view a few apartments in Manchester, I arrived from London only to visit these properties and about 45 minutes before our appointment, the agent called me to cancel all the viewings (apart one flat) because the apartments were no longer... Read Full Review

We have a rental apartment in Manchester that is being fully managed by Thornley Groves. We have been dealing with Jade Veitch who has provided a very attentive and professional service in dealing with the tenant lease renewals and any issues with the apartment promptly and... Read Full Review

we had a long and difficult sale but Abigail was just fantastic and very patient. very professional and always helpful and approachable. I have had very very pleasant experience with Abigail and mattew thanks very very... Read Full Review

Lori and Abigail went out of their way to make sure my transaction ran smoothly. They were professional and courteous at all times and made sure that I was constantly appraised with relevant updates. They acted proactively when issues arose and came up with solutions to those issues. I would not... Read Full Review

It was such an amazing experience with your agency with all the thanks for Camelia Khoshehchin who was so helpful. I really can say it is the best experience i had with aan estate Agency. Thank you Camelia Khoshehchin Abdulrhman... Read Full Review

I would highly recommend people to use Thornley Groves in their property search. Christopher Scott was our Letting Agent and we set him the hard task of finding us a suitable property, sorry for being too fussy! He was great at handling our requests and was always answered our question quickly and... Read Full Review