Thornley Groves

Useless estate agent if you looking for someone to manage your property. Irresponsible and don’t care about landlord. They don’t do anything and the so called property manager are just useless and most unhelpful ... Read Full Review

The absolute most unprofessional company that I have ever dealt with and very incompetent staff, not everyone but majority of who I was in contact with. Will most certainly be encouraging family, friends, colleagues and others to avoid this company at all ... Read Full Review

They are the most disgusting company I have ever come across. They are liars, they are greedy, they are unwilling to help and I've experienced a severe lack of communication from their side. They never answer calls and respond to 1 in every 10 or so emails, with information that answer your ... Read Full Review

professional hard working suppoertive kind and generous with thie ... Read Full Review

SIMPLY AWFUL-AVOID!!!!… If it was a possible option scoring would be less than zero!! The worst student letting experience ever - appalling communication do NOT reply to anything in writing and do NOT return telephone calls. The lack of response to issues regarding the property ... Read Full Review

Do not rent with this company (Didsbury) They are completely untrustworthy and will keep your deposit! Any problems you may have will fall on deaf ears and they will only work in the interest of the ... Read Full Review

Terrible agency. Don't trust them, they're a bunch of scammers. I've been trying to get my deposit back for 2 months. Agents keep promising me to return my money all the time but no action is taken up to this ... Read Full Review

Terrible service , the agents are not even responding to emails. We have been trying to resolve an issue, but no agent is ... Read Full Review

Absolutely shocking letting agents. Been letting out for years and basically they have never managed it at all. They got tenants in but never checked in the property to the fact tht they claimed it was single tenant yet has someone living there for 2 years. Tenants ripped out light fittings and ... Read Full Review

Wish i could give lower. The worst estate agents i have ever had. There are no words to describe the amount of stress they have caused me over the past two years, even now when I no longer rent with them! I'm still trying to get my deposit off them despite calling and emailing every day. ... Read Full Review

My daughter moved from Edinburgh to Manchester this week into a property let by Thornley Groves. The standard of the property was shocking - dirty and broken furniture. I do not understand how Thornley Groves cannot be held to account for letting property of this standard. As a landlord myself, ... Read Full Review

The post-sales services and maintenance are disappointing. We have been following up on a heater issue and its been almost 2 months no return calls, maintenance. Strongly disappointed on the post sales ... Read Full Review

One of the worst, avoid if you are a tenant or a landlord who cares about tenants. Consistently abysmal customer service. Never received a prompt response, every time I reported a problem (including vermin) I would get "this email has been forwarded to your property manager, who will be in ... Read Full Review

Unprofessional and worked entirely in the interests of landlord. Increased rent mid term, tried to again during global pandemic when prices were crashing. We moved in to a flat in bad condition with the promise of iron marked carpets being replaced. This never happened, repairs happened ... Read Full Review

1 star is generous. Had 2 viewings in 2 flats in the same building, they rang to say the tenant in one was busy so we couldn't do the viewing. "I have 2 in the same building though?" "No yeah they're both cancelled for a week" gets to the next week..."sorry ... Read Full Review

Upon the renewal of my tenancy agreement, I have had tried multiple times to contact the letting agent Max to discuss the terms of the contract. After no response from phone calls and emails, I have personally gone into the branch and found that none of the staff members were willing or able to ... Read Full Review

Terrible service. Not fixing the boiler complaint even after 3 weeks in this winter. Some other fault is pending for 6 months without ... Read Full Review

Before my letting agreement start was everything perfect but after move I found a very bureaucratic company with a lot of useless process and complicated staff. When I moved I found the house really dirty. I paid another person to clean and I also helped. Beside the wash machine I found a rat and ... Read Full Review

*** tenants be aware of THORNLEY GROVE**** Would give 0 out of 5, but it's not an option. So agreed a renewal of our tenancy and paid my admin fee. Didn't receive my tenancy agreement, despite me chasing 3 times, they then renewed our energy and gas certificates and then served a ... Read Full Review

I gave them 1 star, they deserve 0. They take ages for maintenance issues, they have given us a faulty flat. Also an agent working there stole a box from me but unfortunately I haven't got “evidence” to prove it. Higly NOT ... Read Full Review