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ACJ Properties
1/5, 6 Reviews
0% Recommended
0% sales valuation accuracy
0% letting valuation accuracy
33% sales fee satisfaction
33% letting fee satisfaction
Established in 1993, managing a property portfolio of luxury apartments on Penarth sea front, ACJ Properties has grown to be one of the largest letting agents in Cardiff and the Vale of Glamorgan. Our locally based Property Management and Lettings teams are qualified, experienced and personable. We are a licensed
Agent with Rent Smart Wales and hold Client Money Protection insurance. We are also members of The Property Ombudsman, Tenancy Deposit Scheme and ALMA. Our sales division, Jones Estates, sells properties throughout the Vale of Glamorgan and Cardiff
"DO NOT LET WITH THIS..."
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1 Star Review
LYNDA
By : 'Sophie Williams'
Services : Letting(Admin)
Would you recommend ? : No
Postcode : CF64
6 Jul 2021
People found this helpful2
DO NOT USE THIS UNPROFESSIONAL, THIEVING COMPANY! JASON WHITELEY, NATASHA CHICK, LYNDA SEAL After not receiving the legal paperwork or the Ts&Cs prior to paying a holding deposit, we were informed that we had failed referencing and therefore lost a substantial amount of money that was supposedly non-refundable (unbeknown to us). This is in spite of their outsourced company, Rentshield, calling us directly to confirm that we had in fact passed referencing and were ready to proceed with our tenancy agreement. My partner and I were upfront with the company, who told us after 4 working days of the landlord umming and arring with his wife, that he wanted to pursue other tenants due to the high demand of the (overpriced) property. Fair enough - as a landlord, that's his entitlement - but not at the cost of our holding deposit. After being passed between 5 incapable letting agents, the manager, Jason, illegally offered to transfer our 'null and void' money to a different property should we rent another property with them within 30 days (please see attached). This is a complete breach of the Renting Homes Act 2019 and breaching their license they must uphold under Rent Smart Wales! Appealing the complaints process, the manager Lynda, rudely and unprofessionally hung up my call! Legal action with Rent Smart Wales and Citizens Advice Bureau has been actioned. AVOID. AVOID. AVOID.
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Latest Reviews
Gary Anderson
Sophie Williams
Disgruntled
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 33% | £163,000 | £163,000 |
| Lettings | 0% | 33% | £750 | £750 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 1 | 0 | 3 |
Areas covered
- CF10
- CF11
- CF62
- CF63
- CF64
Address
ACJ Properties
9a Royal Buildings Victoria Road, Penarth, Vale of Glamorgan
CF64 3ED
02920415161
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 16:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Atrocious ...
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1 Star Review
By : 'Jordan'
Branch : Penarth, 9a Royal Buildings Victoria Road
Services : Letting (As a Tenant)
Rent PCM : £750
Would you recommend ? : No
Postcode : CF64
30 May 2024
People found this helpful0
After letting one of their properties for nearly a decade we had a no fault eviction as landlord selling up. When we then relocated we spent almost a week scrubbing the place spotless. We’re then told that professional cleaners needed to be called in and we had to remove a plastic box of ... Read Full Review
For the last 6 months me ...
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1 Star Review
By : 'Gary'
Branch : Penarth, 9a Royal Buildings Victoria Road
Services : Letting (Admin)
Would you recommend ? : No
Postcode : CF5
14 Mar 2023
People found this helpful0
For the last 6 months me & the neighbours have been having a nightmare with tenants slamming the security gate on a property managed by ACJproperties The situation hasn't been resolved & they have been ignoring our correspondence. I would avoid using this company at all ... Read Full Review
DO NOT LET WITH THIS ...
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1 Star Review
By : 'Sophie'
Branch : Penarth, 9a Royal Buildings Victoria Road
Services : Letting (Admin)
Would you recommend ? : No
Postcode : CF64
6 Jul 2021
People found this helpful2
DO NOT USE THIS UNPROFESSIONAL, THIEVING COMPANY! JASON WHITELEY, NATASHA CHICK, LYNDA SEAL After not receiving the legal paperwork or the Ts&Cs prior to paying a holding deposit, we were informed that we had failed referencing and therefore lost a substantial amount of money that was ... Read Full Review
Attached Files
DO NOT USE THIS ...
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1 Star Review
By : 'Disgruntled'
Branch : Penarth, 9a Royal Buildings Victoria Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : CF11
7 Oct 2019
People found this helpful0
DO NOT USE THIS AGENCY. SABRINA PIKE - Agent who I dealt with. We were charged to have cleaners come to the property after we had left for "placing furniture back in its place". The details of this were two very light dining room chairs that had been stacked on top of each other, ... Read Full Review
By : Katie Highton
7 Oct 2019Dear James, I am sorry that you have felt the need to leave a negative review. My email to you on 27th September acknowledged your frustrations with the comments on the report and, confirmed...
Rude and not ...
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1 Star Review
By : 'Female'
Branch : Penarth, 9a Royal Buildings Victoria Road
Services : Sales (As a Buyer)
Sold price : £163000
Would you recommend ? : No
Postcode : SA64
6 Apr 2019
People found this helpful0
I have bought a property in Penarth area and when I went to collect my keys ,the agent ( as I cannot really say she was a lady due to her dismissive and extremly rude behaviour) handed me the keys by telling me off that I should have come in to collect my keys the previous day ( which would have ... Read Full Review
Comments on Agent Fees
N\/A
By : ACJ Properties
8 May 2019We are sorry to hear about your experience in February. I would like the opportunity to discuss this with you further but I am unable to identify you from your review. We would appreciate it if you...
The member of staff was ...
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1 Star Review
By : 'James'
Branch : Penarth, 9a Royal Buildings Victoria Road
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
26 May 2012
People found this helpful2
The member of staff was unprofessional and, to make things worse, unapologetic. I arrived 10 minutes early at the property to be told that the people who had only just viewed it wanted to put a deposit down so I was probably too late. As someone who is working full time, has a limited amount of ... Read Full Review
What agent could do to change your mind?
1) Informed me beforehand that my viewing was directly after someone else\'s, so that I could pick a different property instead. 2) Apologised for the inconvenience and offered to show me a different property that was on their books. 3) Not double booked me in the first place.
1 - 6 of 6 items
No Staff Registered
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 9/12/2018, 8:43:40 AM by allAgents
