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ACJ Properties
1/5, 6 Reviews
0% Recommended
0% sales valuation accuracy
0% letting valuation accuracy
33% sales fee satisfaction
33% letting fee satisfaction
Established in 1993, managing a property portfolio of luxury apartments on Penarth sea front, ACJ Properties has grown to be one of the largest letting agents in Cardiff and the Vale of Glamorgan. Our locally based Property Management and Lettings teams are qualified, experienced and personable. We are a licensed
Agent with Rent Smart Wales and hold Client Money Protection insurance. We are also members of The Property Ombudsman, Tenancy Deposit Scheme and ALMA. Our sales division, Jones Estates, sells properties throughout the Vale of Glamorgan and Cardiff
"Rude and not..."
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1 Star Review
By : 'Female'
Services : Sales( I bought a property using them)
Sold price : £163000
Would you recommend ? : No
Postcode : SA64
6 Apr 2019
People found this helpful0
I have bought a property in Penarth area and when I went to collect my keys ,the agent ( as I cannot really say she was a lady due to her dismissive and extremly rude behaviour) handed me the keys by telling me off that I should have come in to collect my keys the previous day ( which would have been Friday, on the completion day) and not on Sat which was basically the following day. I obviously work hard and in a demanding profession to be able to afford a property in Penarth. Despite her unaccepted , shocking behaviour towards me(a customer who just completed on a property with them and gave them business) , I still took time to explain that another agent, Sue , confirmed with me over the phone that i can come and collect the keys absolutely anytime convenient, as long as it's within the agencies opening hours. It's a shame I haven't asked the agent her name(the one that worked on Sat 2nd of Feb 2019 ),but I'm sure it won't be difficult to identify who worked that day. She can easily benefit from some training around customer service, being curteious etc)There were 2 member of staff that day. However, only one dealt with me in this mamner. As a result I would like to say that I will never buy any other property from you ACJ, and also will make all my friends and family aware of the poor service received from your company. Considering that Penarth area is such a nice and expensive area and that you are lucky enough to deal with properties there, you should be ashamed to employ staff like this , especially considering the retail competition nowadays.
Comments on Agent Fees
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By : ACJ Properties
8 May 2019We are sorry to hear about your experience in February. I would like the opportunity to discuss this with you further but I am unable to identify you from your review. We would appreciate it if you could contact acj@acjproperties.com with your review and further details so, I can address your complaint in full.
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Latest Reviews
Gary Anderson
Sophie Williams
Disgruntled
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 33% | £163,000 | £163,000 |
| Lettings | 0% | 33% | £750 | £750 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 1 | 0 | 3 |
Areas covered
- CF10
- CF11
- CF62
- CF63
- CF64
Address
ACJ Properties
9a Royal Buildings Victoria Road, Penarth, Vale of Glamorgan
CF64 3ED
02920415161
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 16:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Atrocious ...
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1 Star Review
By : 'Jordan'
Branch : Penarth, 9a Royal Buildings Victoria Road
Services : Letting (As a Tenant)
Rent PCM : £750
Would you recommend ? : No
Postcode : CF64
30 May 2024
People found this helpful0
After letting one of their properties for nearly a decade we had a no fault eviction as landlord selling up. When we then relocated we spent almost a week scrubbing the place spotless. We’re then told that professional cleaners needed to be called in and we had to remove a plastic box of ... Read Full Review
For the last 6 months me ...
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1 Star Review
By : 'Gary'
Branch : Penarth, 9a Royal Buildings Victoria Road
Services : Letting (Admin)
Would you recommend ? : No
Postcode : CF5
14 Mar 2023
People found this helpful0
For the last 6 months me & the neighbours have been having a nightmare with tenants slamming the security gate on a property managed by ACJproperties The situation hasn't been resolved & they have been ignoring our correspondence. I would avoid using this company at all ... Read Full Review
DO NOT LET WITH THIS ...
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1 Star Review
By : 'Sophie'
Branch : Penarth, 9a Royal Buildings Victoria Road
Services : Letting (Admin)
Would you recommend ? : No
Postcode : CF64
6 Jul 2021
People found this helpful2
DO NOT USE THIS UNPROFESSIONAL, THIEVING COMPANY! JASON WHITELEY, NATASHA CHICK, LYNDA SEAL After not receiving the legal paperwork or the Ts&Cs prior to paying a holding deposit, we were informed that we had failed referencing and therefore lost a substantial amount of money that was ... Read Full Review
Attached Files
DO NOT USE THIS ...
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1 Star Review
By : 'Disgruntled'
Branch : Penarth, 9a Royal Buildings Victoria Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : CF11
7 Oct 2019
People found this helpful0
DO NOT USE THIS AGENCY. SABRINA PIKE - Agent who I dealt with. We were charged to have cleaners come to the property after we had left for "placing furniture back in its place". The details of this were two very light dining room chairs that had been stacked on top of each other, ... Read Full Review
By : Katie Highton
7 Oct 2019Dear James, I am sorry that you have felt the need to leave a negative review. My email to you on 27th September acknowledged your frustrations with the comments on the report and, confirmed...
Rude and not ...
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1 Star Review
By : 'Female'
Branch : Penarth, 9a Royal Buildings Victoria Road
Services : Sales (As a Buyer)
Sold price : £163000
Would you recommend ? : No
Postcode : SA64
6 Apr 2019
People found this helpful0
I have bought a property in Penarth area and when I went to collect my keys ,the agent ( as I cannot really say she was a lady due to her dismissive and extremly rude behaviour) handed me the keys by telling me off that I should have come in to collect my keys the previous day ( which would have ... Read Full Review
Comments on Agent Fees
N\/A
By : ACJ Properties
8 May 2019We are sorry to hear about your experience in February. I would like the opportunity to discuss this with you further but I am unable to identify you from your review. We would appreciate it if you...
The member of staff was ...
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1 Star Review
By : 'James'
Branch : Penarth, 9a Royal Buildings Victoria Road
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
26 May 2012
People found this helpful2
The member of staff was unprofessional and, to make things worse, unapologetic. I arrived 10 minutes early at the property to be told that the people who had only just viewed it wanted to put a deposit down so I was probably too late. As someone who is working full time, has a limited amount of ... Read Full Review
What agent could do to change your mind?
1) Informed me beforehand that my viewing was directly after someone else\'s, so that I could pick a different property instead. 2) Apologised for the inconvenience and offered to show me a different property that was on their books. 3) Not double booked me in the first place.
1 - 6 of 6 items
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 9/12/2018, 8:43:40 AM by allAgents
