Strutt and Parker was once one of the elite Estate Agents that one could rely on to provide the very best service. This is sadly no longer the case. They lied to us. Asked when the property would appear on Rightmove, we were told it would be at least 48 hours as Rightmove now slow at putting properties online. Saturday lunchtime was the earliest we might expect it live. It did not appear. After doing research, we discovered that Strutt & Parker, Lewes, had purposely delayed placing it on Rightmove so they could have it as 'Exclusive' on their own marketing site OnTheMarket.com. We lost valuable time with it on a site few people seem to use. When we pointed out that we had discovered their deceit, they merely shrugged their shoulder with a dismissive email. We asked them to provide figures as to how many views the property had received while they had it as exclusive - they never answered the question. We withdraw the property from them. Highly unprofessional and very dissatisfactory. Also telephoned one of the directors in charge of residential, explained our experience. He promised to look into it and revert. We never heard from him again.