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London, W2

1/5, 3 Reviews
0% Recommended

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"Extremely poor service...."

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1 Star Review
UserName

Andrew

UserName

Stephen

By : 'James'
Services :
Would you recommend ? : No
Postcode : NW6

26 Feb 2020
People found this helpful0

Extremely poor service. Communal parts left with leaks and mould for months. Constant chasing for repairs had no effect. Please see photos. Photo 1 - broken tile in hallway remained unfixed for 6+months Photo 2 - paying for cleaners that never show up Photo 3 - leaking wall and unpainted areas still requesting to be fixed after 18months. Not to be trusted.


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    Atlantis Estates Ltd.
    4th Floor, 1 Kingdom Street London, Greater London
    W2 6BD
    0800 612 1515

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    Extremely poor service. ...

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    1 Star Review
    UserName

    UserName

    By : 'James'
    Services : Property Management
    Would you recommend ? : No
    Postcode : NW6

    26 Feb 2020
    People found this helpful0

    Extremely poor service. Communal parts left with leaks and mould for months. Constant chasing for repairs had no effect. Please see photos. Photo 1 - broken tile in hallway remained unfixed for 6+months Photo 2 - paying for cleaners that never show up Photo 3 - leaking wall and unpainted areas... Read Full Review


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    Comments (0)Was this helpful?:
    Terrible service - it takes ...

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    1 Star Review

    By : '299'
    Services : Letting( As a Owner )
    Would you recommend ? : No
    Postcode : NW6

    1 Oct 2019
    People found this helpful0

    Terrible service - it takes 9months to 18 months to get something sorted. If there is an issue - they never follow up. I would recommend not to use their... Read Full Review

    Comments (0)Was this helpful?:
    Terrible ...

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    1 Star Review

    By : '299'
    Services : Property Management
    Would you recommend ? : No
    Postcode : NW6

    21 Aug 2018
    People found this helpful3

    Non existent customer service, unable to get even the most simplest of tasks done. Lengthy periods of time to get contractors out. Terrible experience, avoid at all... Read Full Review


    Comments on Agent Fees

    Fees are taken however they do not uphold their side of the contract

    Comments (2)Was this helpful?:

    By : Abimbola Haynes

    27 Feb 2019

    I agree with the fees comment. I was abroad November and December last year. No internet so no access to my inbox. Imagine my shock to see a demand of £1200 for redecoration and recarpetting dated ...

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    Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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