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Reading, RG1
3.6/5, 27 Reviews
67% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
No description for branch.
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £0 | £0 |
Address
Atlantis Estates Ltd.
23/24 Market Place, Reading, Berkshire
RG1 2DE
0118 956 8888
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Atlantis Estates Ltd. Branches (View All 9)
Responsive and ...
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4 Star Review
Andrew
By : 'Gail'
Services : Property Management
Would you recommend ? : Yes
Postcode : RG1
16 Aug 2021
People found this helpful0
I have found Andrew Strong , CEO and Imran Alam , office Manager very responsive and helpful is sorting out any problems that have... Read Full Review
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Gail Brown said about Atlantis Estates Ltd.
Services : Property Management( )Date: 15th Aug 2021
I have found Andrew Strong , CEO and Imran Alam , office Manager very responsive and helpful is sorting out any problems that have arisen.
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Dreadful service. They take ...
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1 Star Review
Andrew
By : 'Steven'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SW15
8 Apr 2021
People found this helpful0
Dreadful service. They take your money and do absolutely nothing in return. The directors don't even live in the UK! AVOID AT ALL... Read Full Review
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Steven said about Atlantis Estates Ltd.
Services : Letting( As a Owner )Date: 7th Apr 2021
Dreadful service. They take your money and do absolutely nothing in return. The directors don't even live in the UK! AVOID AT ALL COSTS.
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Fraudsters. Extremely bad ...
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1 Star Review
By : '299'
Services : Property Management
Would you recommend ? : No
Postcode : NW6
4 Nov 2020
People found this helpful3
Fraudsters. Extremely bad service. The CEO* should be in jail for the dodgy things this company does. Please avoid at all... Read Full Review
Comments (0)Fraudsters. Extremely bad service.
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299 WEL said about Atlantis Estates Ltd.
Services : Property Management( )Date: 4th Nov 2020
Fraudsters. Extremely bad service.
The CEO* should be in jail for the dodgy things this company does. Please avoid at all costs
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Most professional and ...
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5 Star Review
By : 'Cameron'
Services : Property Management
Would you recommend ? : Yes
Postcode : RG1
24 Oct 2020
People found this helpful0
Most professional and knowledgeable management company I've ever experienced (had experience with these types of companies for 10+ years). Very happy client and would definitely... Read Full Review
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Cameron Smith said about Atlantis Estates Ltd.
Services : Property Management( )Date: 23rd Oct 2020
Most professional and knowledgeable management company I've ever experienced (had experience with these types of companies for 10+ years). Very happy client and would definitely recommend!
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Uses tactics to add ...
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1 Star Review
By : 'Frank'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CO5
14 Jan 2020
People found this helpful0
This company uses tactics to add additional arrear charges to customers accounts. I received a letter requesting a £50 arrears charge for a £117 maintenance invoice. They did not send the initial invoice and then refused to take of the arrears charge! The letter I received had an incorrect email... Read Full Review
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Frank said about Atlantis Estates Ltd.
Services : Letting( As a Tenant )Date: 14th Jan 2020
This company uses tactics to add additional arrear charges to customers accounts. I received a letter requesting a £50 arrears charge for a £117 maintenance invoice. They did not send the initial invoice and then refused to take of the arrears charge! The letter I received had an incorrect email on it and when you finally get hold of someone they are rude and unprofessional. If you are looking to buy a new build home and this company is listed as the Maintenance provider, do not purchase!
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Parking Wardens - avoid at ...
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1 Star Review
Daniella
By : 'Antony'
Services : Property Management
Would you recommend ? : No
Postcode : RG1
30 Dec 2019
People found this helpful1
Parking Wardens - avoid at all cost Atlantis Reading used to be an honest and well run company. However recently they have gone downhill. As owners we are supposed to get a management charge set by budget. Any deficit / excess is paid back to owners. Recently Atlantis have been invoicing with ... Read Full Review
Comments (0)Parking Wardens - avoid at all cost
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Antony Steven said about Atlantis Estates Ltd.
Services : Property Management( )Date: 30th Dec 2019
Parking Wardens - avoid at all cost
Atlantis Reading used to be an honest and well run company.
However recently they have gone downhill.
As owners we are supposed to get a management charge set by budget.
Any deficit / excess is paid back to owners.
Recently Atlantis have been invoicing with 30Days terms. No notifications are sent via email or post and so a recent invoice of £23 resulted in a late payment penalty fee of £50.
Strangely the owners of the block of flats are the ones that appoint Atlantis.
They do not care about fairness or execution of their responsibilities in a professional manner - they are simply trying to issue as many £50 fines as they can to boost revenue (as they charge this back to the property mgmt company).
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Avoid this company if at all ...
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1 Star Review
By : 'Jon'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : RG1
24 Oct 2019
People found this helpful3
Avoid this company if at all possible. Only exist to line Andrew Strong's pockets, with very high fees and charges. Charged £50 for being a day late with payment. Normal companies just send a reminder initially, but this mob charge £50 for every... Read Full Review
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Jon Hook said about Atlantis Estates Ltd.
Services : Letting( Property Management )Date: 23rd Oct 2019
Avoid this company if at all possible. Only exist to line Andrew Strong's pockets, with very high fees and charges. Charged £50 for being a day late with payment. Normal companies just send a reminder initially, but this mob charge £50 for every communication.
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By : CJ
5 Nov 2019I agree totally with the above comments -totally over the top charge. I missed a payment due to not being able to read the amount on the original invoice and this was Re-sent exactly the same! They...
As a tenant, AVOID ! As a ...
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1 Star Review
By : 'Blackmailing'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG4
10 Jan 2014
People found this helpful4
As a tenant, AVOID ! As a landlord - GREAT - don't have to maintain your property at all, and can keep your entire deposit for your rotting property no matter how clean the house is! Takes up to 3 months for maintenance to commence - will only budge if you call social services; Awful... Read Full Review
What agent could do to change your mind?
Think about your tenant as a customer throughout their tenancy and not just at the beginning -
Comments (2)As a tenant, AVOID !
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Blackmailing agency (certainly not estate !) said about Atlantis Estates Ltd.
Services : Letting( As a Tenant )Date: 10th Jan 2014
As a tenant, AVOID !
As a landlord - GREAT - don't have to maintain your property at all, and can keep your entire deposit for your rotting property no matter how clean the house is!
Takes up to 3 months for maintenance to commence - will only budge if you call social services;
Awful untrustworthy technicians outsourced to come into my private home!
No inventory provided when moving in, although they argue that I do have one;
Refuse to explain the exiting process so that we can do the best to can to come to agreement;
LOVE to pass the buck;
Don't compensate for bathrooms that are not in use;
Blackmail you with negative credit record if you withhold partial rent because for their slack maintenance process;
Never respond to emails or calls if they know you're going to ask them about maintenance;
They've affected the efficiency of our next rental process by withholding vital referencing information. It's taken nearly a month for them to offer a reference to my new agent and they have the audacity to charge me £36 for a positive word - we were hoping to move in 5 days time! We'll have to squat if it's not approved.
Is that BLACKMAIL or what ??
Oh and there adverts are never true - always exaggerate the size and condition of the rental property.
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By : Andrew Strong
13 Jan 2014Dear Sir / Madam, I’m very sorry to read that you have been unhappy with our service. I’m afraid that I don’t have the detail of your property to investigate the issues concerned, however, I ...
In 2011 (apologies, I have ...
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1 Star Review
By : 'Chris'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG1
7 Oct 2013
People found this helpful2
In 2011 (apologies, I have only just discovered this website), my partner and I were looking to rent our first property together. We found a very nice flat situated centrally in Reading. We booked in a viewing with an Atlantis agent (Matthew L'estrange) who was very keen to help us and answer... Read Full Review
What agent could do to change your mind?
As you will be able to determine from the detail I have given about my experience with this agent, the improvements could be made by not lying to the customers and a clear and concise method of communication to both tennants and landlords. Pay more care and attention to the customer and apologise when things do go wrong.
Comments (0)In 2011 (apologies, I have only just discovered this website), my partner and I were looking to rent our first property together. We found a very nice flat situated centrally in Reading.
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Chris said about Atlantis Estates Ltd.
Services : Letting( As a Tenant )Date: 7th Oct 2013
In 2011 (apologies, I have only just discovered this website), my partner and I were looking to rent our first property together. We found a very nice flat situated centrally in Reading.
We booked in a viewing with an Atlantis agent (Matthew L'estrange) who was very keen to help us and answer any questions during the viewing. We had a number of concerns as own a cat and were aware some landlords aren't keen on pets. Matthew confirmed that the previous tenant had a cat and it would be fine. We also enquired about the removal of some of the furniture, the property came with some furnishings and as we had a few of our own we asked for the landlord to remove the large double bed.
Move day came and passed and a few days later we received an email from Atlantis confirming that we were able to remove the bed, as agreed by the landlord. Another week or two passed and the landlord contacted us to ask to pay us a visit to introduce himself, the property was let by Atlantis but still managed by the landlord.
Upon his arrival he instantly made it clear that he had not agreed to either a cat or the removal of furniture. This then lead to a number of weeks of painful communications between myself, Atlantis and the landlord with allegations made towards me and my partner, Atlantis clearly informed our landlord that we had done these things without any prior consent, thankfully we had kept all written communications and contractual documents, in which all of these things were detailed.
It took between four to five months after moving in to undo the damage that Atlantis had caused by their poor communication and lies. It is now clear that the selling agent was unclear about what he was being asked and just keen to get the sale, paying no real attention to our requests.
It wasn't until I started communications with one of the more senior members of staff (James Hathaway) that things started to show any sign of improvement. Unfortunately, no apology was ever made on behalf of Atlantis even though we registered a formal complaint and had several telephone conversations with them.
We have subsequently rented through another agent and this experience made us realise how disappointing the service that Atlantis provided.
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I take great pleasure in ...
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5 Star Review
By : 'Trish'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : RG6
26 Mar 2013
People found this helpful0
I take great pleasure in writing this review on behalf of Graham Jones and Atlantis. I live far away and use Atlantis for the management of my property. When my tenant supplied his notice to leave, there was precisely a two day gap before I had a phone call saying that new tenants had been found... Read Full Review
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Trish Wyn-Jones said about Atlantis Estates Ltd.
Services : Letting( As a Owner )Date: 26th Mar 2013
I take great pleasure in writing this review on behalf of Graham Jones and Atlantis. I live far away and use Atlantis for the management of my property. When my tenant supplied his notice to leave, there was precisely a two day gap before I had a phone call saying that new tenants had been found who could move in straight away. I have always had constant communication and always kept abreast of anything of note. Well done to Graham and team, it's a pleasure dealing with you all.
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After having some truly ...
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5 Star Review
By : 'Andy'
Services : Property Management
Would you recommend ? : Yes
Postcode : RG1
26 Mar 2013
People found this helpful1
After having some truly terrible experiences with managing agents over the years I can honestly say that my experience with Atlantis has been wonderful. Professional, efficient, helpful and courteous amongst other qualities. I'm leaving for the Summer this week and I am completely confident in... Read Full Review
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Andy said about Atlantis Estates Ltd.
Services : Property Management( )Date: 26th Mar 2013
After having some truly terrible experiences with managing agents over the years I can honestly say that my experience with Atlantis has been wonderful. Professional, efficient, helpful and courteous amongst other qualities. I'm leaving for the Summer this week and I am completely confident in their ability to manage in both my tenant's and my own best interests in my absence. I would recommend the team at Atlantis to anyone experiencing difficulties with their managing agents.
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I visited the Atlantis agency ...
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5 Star Review
By : 'J.'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RG1
25 Mar 2013
People found this helpful0
I visited the Atlantis agency after letting with another estate agent for the past two years who I had nothing but trouble with, so I was very scepitical about what sort of service they could offer. I really was at my wits end with bloody estate agents. I dealt with Robert who did the viewing... Read Full Review
Comments (0)I visited the Atlantis agency after letting with another estate agent for the past two years who I had nothing but trouble with, so I was very scepitical about what sort of service they could offer. I really was at my wits end with bloody estate agents.
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J. said about Atlantis Estates Ltd.
Services : Letting( As a Tenant )Date: 25th Mar 2013
I visited the Atlantis agency after letting with another estate agent for the past two years who I had nothing but trouble with, so I was very scepitical about what sort of service they could offer. I really was at my wits end with bloody estate agents.
I dealt with Robert who did the viewing with me on the above property and was thoroughly impressed by his whole demeanor, so much so that I Iet the house on the spot. He dealt with me with courtesy, knowledge and a smile, worlds apart from the snide, underhand habits that I have become accustomed to.
Thank you for proving me wrong- you're not all idiots ;)
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Good, competent management. ...
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5 Star Review
By : 'Julie'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : RG1
25 Mar 2013
People found this helpful1
Good, competent management. Quick replies to any concerns and appropriate escalation when requested. A breath of fresh air after the utter shower that was our last managing agent who shall remain nameless on this page, but not on theirs. Keep it... Read Full Review
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Julie Williamson said about Atlantis Estates Ltd.
Services : Letting( Property Management )Date: 25th Mar 2013
Good, competent management. Quick replies to any concerns and appropriate escalation when requested. A breath of fresh air after the utter shower that was our last managing agent who shall remain nameless on this page, but not on theirs. Keep it up.
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We have used Atlantis to ...
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5 Star Review
By : 'Sean'
Services : Property Management
Would you recommend ? : Yes
Postcode : RG1
19 Mar 2013
People found this helpful1
We have used Atlantis to initially rent my property and then subsequently manage the property as well as the building. On both counts I found them to be highly professional, courteous and quick to respond. I would have no hesitation in recommending them to either rent or manage your property.... Read Full Review
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Sean Douglas said about Atlantis Estates Ltd.
Services : Property Management( )Date: 19th Mar 2013
We have used Atlantis to initially rent my property and then subsequently manage the property as well as the building. On both counts I found them to be highly professional, courteous and quick to respond. I would have no hesitation in recommending them to either rent or manage your property. Thanks. Sean
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In my experience I've found ...
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5 Star Review
By : 'Mrs'
Services : Property Management
Would you recommend ? : Yes
Postcode : SE23
19 Mar 2013
People found this helpful1
In my experience I've found that dealing with managing agents can be a needlessly stressful experience. However I'm happy to say that my experiences with Atlantis Estates and particularly Graham Jones has been a pleasure, having been kept completely up to date with the considerable developments... Read Full Review
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Mrs Kerry said about Atlantis Estates Ltd.
Services : Property Management( )Date: 19th Mar 2013
In my experience I've found that dealing with managing agents can be a needlessly stressful experience. However I'm happy to say that my experiences with Atlantis Estates and particularly Graham Jones has been a pleasure, having been kept completely up to date with the considerable developments on the site whilst overseas, always confident that he was taking care of my interests. Keep up the good work.
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Very helpful agent. Numerous ...
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4 Star Review
By : 'MS'
Services : Property Management
Would you recommend ? : Yes
Postcode : SE23
19 Mar 2013
People found this helpful1
Very helpful agent. Numerous problems with my property when I moved in and all were resolved in a timely manner. I hope this service... Read Full Review
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MS Thyme said about Atlantis Estates Ltd.
Services : Property Management( )Date: 19th Mar 2013
Very helpful agent. Numerous problems with my property when I moved in and all were resolved in a timely manner. I hope this service continues.
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All e-mails and ...
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5 Star Review
By : 'J'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : N1
19 Mar 2013
People found this helpful1
All e-mails and correspondance were replied to promptly, obtaining RTM was achieved efficiently and promptly (to our surprise). I would recommend Atlantis Estates to anybody wanting to look into taking over the management of their... Read Full Review
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J S Pace said about Atlantis Estates Ltd.
Services : Letting( Property Management )Date: 19th Mar 2013
All e-mails and correspondance were replied to promptly, obtaining RTM was achieved efficiently and promptly (to our surprise). I would recommend Atlantis Estates to anybody wanting to look into taking over the management of their block.
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Myself and the other ...
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5 Star Review
By : 'Mr'
Services : Property Management
Would you recommend ? : Yes
Postcode : SW1
18 Mar 2013
People found this helpful1
Myself and the other leaseholders successfully took over the RTM of our apartment block after a bad experience with our previous agent. We eventually signed Atlantis as our managing agents and they have been nothing short of excellent.Nothing is too much trouble for them and they've managed to... Read Full Review
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Mr C. Avary said about Atlantis Estates Ltd.
Services : Property Management( )Date: 18th Mar 2013
Myself and the other leaseholders successfully took over the RTM of our apartment block after a bad experience with our previous agent. We eventually signed Atlantis as our managing agents and they have been nothing short of excellent.Nothing is too much trouble for them and they've managed to keep the service charge to around the same as before, with a markedly improved service. I would recommend Atlantis for anyone currently looking for a change in their different managing agents.
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Three years ago our RTM ...
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5 Star Review
By : 'Director'
Services : Property Management
Would you recommend ? : Yes
10 Oct 2012
People found this helpful3
Three years ago our RTM Company took over control from a highly resistant, litigious and obstructive freeholder. The best decision we made was to appoint Atlantis as our managing agents. They drew up a a six year plan with annual budgets and enabled us to keep costs under control while improving... Read Full Review
Comments (2)Three years ago our RTM Company took over control from a highly resistant, litigious and obstructive freeholder. The best decision we made was to appoint Atlantis as our managing agents.
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Director of RTM Company said about Atlantis Estates Ltd.
Services : Property Management( )Date: 10th Oct 2012
Three years ago our RTM Company took over control from a highly resistant, litigious and obstructive freeholder. The best decision we made was to appoint Atlantis as our managing agents.
They drew up a a six year plan with annual budgets and enabled us to keep costs under control while improving services and refurbishing. We communicate directly with relevant personnel, including the director, by phone and email and always get prompt replies and action. When staff have changed, the transfer has been seamless. Atlantis have introduced us to experienced legal and other services and have always remained engaged with any issues.
Thanks are particularly due to:
Director Andrew Strong, who always replies promptly and usefully to important concerns, even out of hours;
Tina Watkin, who has worked tirelessly on our behalf from the start on difficult financial, legal and administration issues;
and Antony Parkinson and Graham Jones who efficiently deal with the block management.
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By : Steven C.
22 Nov 2018Thank you for...
I had the misfortune of ...
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1 Star Review
By : 'AvoidAtlantis'
Services : Letting( As a Tenant )
Would you recommend ? : No
1 Oct 2012
People found this helpful24
I had the misfortune of renting from Atlantis. I should have realised there would be strife when 1 week before I was due to move in I was told flatly that, despite putting down a deposit, I could not move in for another 2 weeks because the current tenants hadn't moved out yet. Naturally Atlantis' ... Read Full Review
Comments (0)I had the misfortune of renting from Atlantis. I should have realised there would be strife when 1 week before I was due to move in I was told flatly that, despite putting down a deposit, I could not move in for another 2 weeks because the current tenants hadn't moved out yet. Naturally Atlantis' lengthy list of charges, which you have to agree to on putting down a deposit, are very financially punative if the tenant breaks their side of the arrangement.
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AvoidAtlantis said about Atlantis Estates Ltd.
Services : Letting( As a Tenant )Date: 1st Oct 2012
I had the misfortune of renting from Atlantis. I should have realised there would be strife when 1 week before I was due to move in I was told flatly that, despite putting down a deposit, I could not move in for another 2 weeks because the current tenants hadn't moved out yet. Naturally Atlantis' lengthy list of charges, which you have to agree to on putting down a deposit, are very financially punative if the tenant breaks their side of the arrangement.
I then moved into an allegedly furnished flat which was completely bare. After considerable arguing beds were delivered but luxuries such as a table and chairs to eat off were denied as apparently the term "furnished" is a very broad term. Our flat was also dirty and had no hot water to shower in for the first 2 weeks (during winter). We were sent an inventory which clearly hadn't been checked for many years and were naturally reminded if it wasn't returned within a week a fine would be imposed. We duly obliged but did not sign this and invited Atlantis to update/verify the changes, sadly this did not seem to be within their capabilities.
Our fortunes with Atlantis slightly changed however upon writing a review on the internet about the estate agents. We were contacted by the managing director (Andrew Strong) and some furniture was then provided. We were encouraged to modify our review online.
Property maintenance was also a difficult experience. The washing machine broke and after 4 weeks of emailing we finally received a replacement. Maintenance incompetance seemed to generally be blamed on the landlord who we were often informed had 50 properties with Atlantis and therefore it was implied this trumped any responsibility to honouring the tenancy agreement. Incidently dealings with the landlord's own tradesman painted a picture of Atlantis rarely commincating any of the problems to him and when we contacted him directly he was very obliging.
With these issues in mind we were prepared for moving out to be far from straight forward and Atlantis duly lived up to our lowest expectations. An attempt to vacate the property a whole 2 days early was met with the threat of a fine. Atlantis attempted to disregard the multiple errors on the inventory because we had not signed it. This was despite the fact that we had agreed to have them rectify the changes on the inventory first because it was so out of date and they had not managed to get round to it 9 months later. Finally Atlantis attempted numerous deductions on the inventory including a £20 fee for throwing away an ironing board they had given us and a bin. Their duplicity was further highlighted when we contacted the new tenants and they confirmed that these articles had never been removed. They tried to charge us for the cleaning even though we had written confirmation that they would pay for cleaning us the flat was dirty when we moved in. After considerable negotiations we had deductions reduced to £50 in addition of course to their £210 check out fee.
I have now moved into a house managed by another local Reading estate agents and their attitude is completely different. Charges are appropriate and not exploitive and staff can be contacted directly rather than a message left which is simply ignored. I have written this review because I want to warn other tenants against dealing with such an estate agent when there are many more professional companies with integrity in the Reading area.
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Last updated at 10/10/2019, 2:54:06 AM by allAgents
