Just picture it! Your travelling through another dimension, not only of cancelled meetings and communication light years apart but of a vacuous service environment. A journey into a wondrous land whose boundaries of engagement are that of your imagination. That’s a signpost up ahead, your ... Read Full Review

Alex has gone far and beyond to help my family find a rental property. She is caring, kind and thoughtful. During the viewings, she is very professional and gives clear information about the property. Her communication is great and she is always at hand to answer any calls/emails. Working with... Read Full Review

Alex is an amazing estate agent. She provides great service and a joy to talk to. I highly recommend Alex as so professional. Kind... Read Full Review

What a delightful experience setting up as a first time landlady I have had with Brown and Merry, Alex Read in particular. I’d almost gone with another estate agent without shopping around based on recommendation of the other but, Brown and Merry managed to win the opportunity to... Read Full Review

Brown and Merry are amazing ! As a landlord living in London I know I can rely on Alex and the rest of the team to manage my property in an efficient and friendly manner. They are quick to respond to my queries and always come up with solutions. Definitely recommend... Read Full Review

My husband and I received a seamless and professional service from Alex and Sophie. (Stony Stratford) Extremely helpful. Thank... Read Full Review

Really lovely people, so attentive and understanding to our situation. Both in person and over the phone, they were all very... Read Full Review

I regret of coming to BrownandMerry Alexandra took us money 186£ for holding deposit or processing fee.I never thought they are not going to refund back once you dont get to rent the property.She just let us know as she dont care.You should be taking peoples money if they dont get your... Read Full Review

Used Brown and Merry for our new tenancy and has been a very smooth process. Sorting out the payments and documents has been very quick and efficient. Thank... Read Full Review

I have used brown@merry for several purchases, and now use them for my rentals. The service i have received is always first class. I can honestly say, i have not been let down once in 5 years. Keep up the good work guys, as i have no intention of looking... Read Full Review

I have just transferred the management of 2 properties to Brown & Merry. Compared to my previous agent, Alex and James are like a breath of fresh air. Both have been professional, efficient and extremely helpful, especially in sorting out the transfer from previous managing agents. I have... Read Full Review

I was frankly astonished to read such negative reviews about Brown and Merry lettings and decided that I couldn't let them pass without comment. I am a landlord of several years standing and have entrusted Brown and Merry with two of my properties in Milton Keynes. Alex and James have been... Read Full Review

Shocking. Funny how all the other reviews say the same thing. James was the most incompetant person I have met, couldnt answer simple questions, like what furniture is staying? 4 weeks and countless emails and still no idea. Also told us the only fees will be deposit and MAYBE an inventory fee... Read Full Review

We were given false information and can now not afford the money to eat. Unexpected costs upon picking up the keys and being told furniture would stay when it didn't. Rude and untrustworthy. When confronted about this through complaints lies were... Read Full Review

Bethany has handled the management of our property extremely well, often under very challenging circumstances. We have always received prompt responses and a reliable service and advice whenever needed. I'm not sure we would have wanted to re-rent our property had we not had her support in all... Read Full Review

I have been a customer of Brown And Merry Lettings for years as a Landlord. I have always found Alex to be really helpful, personable and reliable. She always goes the extra mile to keep our tenants content and deals with any issues that arise quickly and efficiently..A1 customer... Read Full Review

Beth is always very helpful and gets things done quickly, she understands the sense of urgency and keeps in touch with... Read Full Review

This is the worst agency I ever seen. When a tenant calls them for any help they either don't answer or redirect to the landlord. They also have no problem in breaking the law or being disrespectful and very rude. For sure any other agency is better than they... Read Full Review

I am happy to say I have received the most efficient services from Bethany Morris, she has helped me with numerous errors/problems in the early part of my tenancy., they were always resolved quickly and efficiently. Contacting customer liaison has always been a dread. But thanks to Beth she loves ... Read Full Review

I have just finished my 18 month tenancy with Sequence Property/Brown and Merry. As much as there was many things from the word go until the very, very end of our tenancy that did not go smoothly or seem very professional, there was always one lady at the back office who never found it too much... Read Full Review