Mint Homes

Hi Jerry We were disappointed to read your review as we do always aim to please. We have also noticed that you requested to view another property through us after posting it. However, as explained via email, there were some areas of your application that required further clarification, which delayed the process. In the meantime we received several applications for the same property and the landlord chose one of those applications. Mint Homes are thorough at this stage of the application process, and often need to confirm the information on the application form is accurate. But the intention is not to be awkward, but to try and ensure the application will succeed so any applicant is not in danger of losing their holding deposit. This can happen if false or misleading information is provided. We would never purposely delay our responses and we generally answer each email on the day of receipt. We are extremely busy at the moment and deal with emails in oldest to newest order and I can assure you we will always reply. Mint Homes is an online agent, so whilst we have an office, we do not have a shop facility and therefore no signage to advertise where we are. However, just like Amazon, you can always contact us online, via email or on the phone.

Dear Hazel, I understand your plight. The way you've replied me has been polite. I must admit but you see, I wasn't dealing with you so you won't understand. I have been sent an email but your company saying you wouldn't do business with me which is fine. However , I understand that you that you are being thorough but why don't you say that rather than reply me either at thee close of business hours or towards the close of business hours? You can check the emails your colleagues sent to me. Your colleagues asked for references and I provided them you did not contact them instead, you gave me reasons why it won't be accepted. On two occasions, I gave you 2 different references regarding my application for the green coats yard. You said because I just started at sainsburys I will need a new one. I provided a reference for my self employed job as a marketing consultant for specsavers but you did not contact them to actually see if I can pay the rent. Instead your reply was someone has taken the house. I also replied saying that when I resume work,, I could provide my employers email so you can contact them but I did not receive a reply. If you weren't replying me on time then clearly, you were more interested in other tenants. I understand that you are being busy this time of the year but isn't customer service all about understanding your tenants or people who want to rent from you? Do you realise the resources and time I've spent trying to get a hold of your colleagues? I've called numerous times, I've sent emails and I've been psychologically worked up because my contract for my house was due and I needed a place as soon as possible but you did not inform me of your actions in being thorough. Your lack of empathy to actually listen to your clients and resolve issues prove to me that you only care about your landlords not the people who rent the houses you advertise. If I were your company, I would contact everyone who gave me a bad review and try to make everything right and then plead with them if they could give a second review. However, you have chosen not to do business with people who criticise your practice. I'm serious about renting but you are not serious about getting the right tenant. I would like to give you a benefit of a doubt and do business with you and i might give you a positive review afterwards but if your pride wouldn't let you to consider where I'm coming from then you deserve every bad review you get. I have just noticed greencoats yard is up on rightmove again. If you had waited for me to get my references, I would probably be there by now. Nonetheless, it is never late. I am really interested in that property. If you are willing to consider myy application then I would acknowledge your efforts in trying to resolve my query. I've got the money to pay for the deposit and rent. I'm willing to give your company a benefit of a doubt. However, if you don't want to it is fine but remember, Reviews are there to stay. They can make or hurt your business. I'm looking forward to doing business with you. I'm ready to put my pride aside and do business. If you can't they its up to you. I look forward to hearing from you. . Kind regards, Jerry Afor 07756665807