The UK's Largest Customer Review Website for the Property Industry
Mint Homes
2.2/5, 13 Reviews
31% Recommended
75% letting valuation accuracy
60% letting fee satisfaction
letting agent
"When I first rented with Mint ..."
Share On : 
1 Star Review
By : 'Alpaca91'
Services : Letting(I am a Tenant)
Rent PCM : £410
Would you recommend ? : No
Postcode : LA9
5 Dec 2016
People found this helpful10
When I first rented with Mint Homes Helen was very helpful and couldn't do enough to help, she even helped me out big time when I decided I'd like to move properties, which I'm truly grateful for. However, I wish I'd never moved. I was left with damp for 4 months before work began and was left repeatedly chasing up Mint Homes, I was in a Prime Location for work at the time in a Shared House so didn't want to move - in that time I was offered a more expensive room, a room with more damp, a smaller room or another room shown round by the previous tenant who explained the electric didn't work! (As you can imagine the amount of time it took for the damp issue to be resolved I didn't want to get involved in another!) none of these were appropriate for myself - I just wanted the damp fixing and to carry on with my life, however Mint Homes made this increasingly stressful by blaming the Landlord yet doing everything they could to appease her, promising me I could move temporarily into a room whilst mine would be decorated - then deciding actually a Dehumidifier would do and a clean - (there was wallpaper hanging off the walls with damp!!) The whole situation made me ill, stressed and affected my work and I would end up crying every time I got into my room from the pressure of it all. I feel Mint Homes abused there position knowing I was a young girl who couldn't afford to move at the time I also felt they thought I wouldn't know a lot about properties when little did they know my father rents out 5 properties for a living and is that successful I cant move into any of these as the tenants (minimum renters 12 years) don't want to leave!!! Lisa Hine had a chip on her shoulder when I would argue my case that the conditions they let me live in were disgusting (she obviously has power issues due to her shrieking down the phone to me when I indicated I was a tenant paying rent and deserved to live in decent conditions - and that is just an example!) I would NEVER recommend any tenants to go with Mint Homes and have since heard worse experiences!!! The only reason they have a huge percentage of properties to let out in Kendal now is due to the fact that they do anything for Landlord's Business regardless of the Tenant's feelings...just look below at the reviews to see that (I suddenly feel a huge push form Mint Homes asking tenants to write good reviews!!)
Was this helpful?:
By : Mint Homes
8 Feb 2017Response from the owner 2 months ago Many thanks for the review Rebecca. Although we have responded to your personally I would just like to reiterate that although Mint Homes are a small team, we pride ourselves on the efficient and friendly service we provide and take both landlord and tenant customer service very seriously, whilst striving to treat all our tenants and landlords equally. When there are issues with any of our properties we aim to rectify the problems as quickly as possible, however, larger or more complicated maintenance jobs can take longer to complete due to coordinating multiple contractors (including scaffolding), or requiring a landlords authorisation when it involves substantial expenditure. During the delay you were offered alternative accommodation at two other properties and three other rooms within your existing one. I'm afraid one room was a little more expensive as it was an en-suite, but the others were priced the same or less. The repairs were completed within two months and following your positive email of 1 May, we were unaware there were any outstanding issues. As advised, Mint Homes do have a complaints procedure in place, and we would have been more than happy to send this to you in order to resolve the issue at the time of the incident. You have also been a Mint Homes tenant for a long time and as you suggested, we thought we did have a good relationship with you, however, we realise that you have had two different experiences in two properties and are really very sorry that you feel that your experience of renting through Mint Homes did not continue to be as good as before. We constantly look at ways to improve our service to ensure we carry out our landlords wishes whilst also looking after our tenants and have taken your comments on board.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 75% | 60.00% | £410 | £1,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 2 | 1 | 2 | 7 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
- LA8
- LA9
Address
Mint Homes
Grosvenor House,, Kendal,
LA9 4BD
01539722519
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- Rightmove
- ?Zoopla
Social Media
Members of
Rankings
Latest Properties
No Property Found
No Property Found
Absolutely awful how they ...
Share On :
1 Star Review
By : 'Vunrable'
Branch : Kendal, Grosvenor House,
Services : Letting (As a Tenant)
Rent PCM : £625
Would you recommend ? : No
Postcode : LA9
7 Jan 2025
People found this helpful1
Absolutely awful how they treat vunrable people. They will also try and scam you out of the deposit. If you report mould in the flat they will do nothing except tell you to buy some Cilit Bang and clean it, which then marks the paint - which they charge for after you move out. If you try to contact ... Read Full Review
Comments (0)Was this helpful?:
Thieves your ...
Share On :
1 Star Review
By : 'Rocco'
Branch : Kendal, Grosvenor House,
Services : Letting (As a Tenant)
Rent PCM : £600
Would you recommend ? : No
Postcode : LA9
8 Sept 2020
People found this helpful4
In Kedal we rent flat peartree bank. They gave us the property with the guarantee of having parking behind the house. I never found it. I was forced to park at booths paying £ 70.00 pounds per month otherwise I would have had to park 15 minutes' walk from home. The property is ... Read Full Review
Comments (1)Was this helpful?:
By : Mint Homes
11 Sept 2020Hi Rocco and Emma Many thanks for your review of Mint Homes following the end of your tenancy. Cleaning We are sorry you feel disappointed regarding a deposit deduction for cleaning,...
If there is a zero star, I ...
Share On :
1 Star Review
By : 'Jerry'
Branch : Kendal, Grosvenor House,
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £525
Would you recommend ? : No
Postcode : LA9
6 Aug 2019
People found this helpful1
If there is a zero star, I would give mint homes. The most dishonest andd unworthy agents I've seen. Liars. Don't even bother using them they are no good. I tried to use them but I later discovered that they were up to no good. Some would say I was lucky but the damage had already be ... Read Full Review
Comments (2)Was this helpful?:
By : Hazel
7 Aug 2019Hi Jerry We were disappointed to read your review as we do always aim to please. We have also noticed that you requested to view another property through us after posting it. However, as...
Excellent ...
Share On :
5 Star Review
By : 'Very'
Branch : Kendal, Grosvenor House,
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : LA23
4 Sept 2018
People found this helpful0
Mint homes were a very helpful company when i moved into a shared house. Any problems were dealt with as soon as possible, and emails replied to very ... Read Full Review
Comments (1)Was this helpful?:
By : Mint Homes
27 Sept 2018Thank you for taking the time to leave a review. It is always nice to know our tenants are...
I have been using Mint Homes ...
Share On :
5 Star Review
By : 'A.B.'
Branch : Kendal, Grosvenor House,
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : LA94
3 Mar 2018
People found this helpful0
I have been using Mint Homes for the past three years and I would fully recommend them. They were extremely helpful whenever I called and I'm entirely satisfied with their service. I'm truly grateful for everything they've done for me. Thank you, Mint Homes ... Read Full Review
Comments on Agent Fees
Excellent value for money
Comments (1)Was this helpful?:
By : Mint Homes
7 Mar 2018Hi AB. Thank you so much for the review. It's our pleasure to assist however we can throughout your tenancy to ensure it runs smoothly and you are happy in your...
I wasn't sure which ...
Share On :
5 Star Review
By : 'Rodger'
Branch : Kendal, Grosvenor House,
Services : Letting (As a Owner)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : LA9
1 Mar 2018
People found this helpful0
I wasn't sure which agent to use to rent our property out but went with Mint as they were the most competitively priced. I was a liitle worried as sometimes you get what you pay for! However the service was excellent from start to finish. Extremely helpful whenever I called. Found a tenant ... Read Full Review
Comments on Agent Fees
excellent value for money
Comments (1)Was this helpful?:
By : Mint Homes
7 Mar 2018Many thanks for your kind feedback Rodger. Operating online means we can keep our overheads low, enabling us to pass these savings onto our landlords and tenants. However, it is always our aim to...
Really good service. Helen ...
Share On :
5 Star Review
By : 'Alex'
Branch : Kendal, Grosvenor House,
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : LA9
28 Feb 2018
People found this helpful0
Really good service. Helen and her team look after all our properties on a fully managed service which means we get a very easy life. can't recommend Mint ... Read Full Review
Comments on Agent Fees
Fees are good. Being a lettings only agent fees are less than a typical estate agent.
Comments (1)Was this helpful?:
By : Mint Homes
7 Mar 2018Many thanks for your very kind review Alex. Taking the stress and time constraints out of the letting process for our landlords is one of our main aims, so we are really glad that we have been...
Poor tradesmen, sloppy work, ...
Share On :
1 Star Review
By : 'Local'
Branch : Kendal, Grosvenor House,
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : LA94
28 Feb 2018
People found this helpful3
Poor tradesmen, sloppy work, lots of costly mistakes and an aggressive, childish and unhelpful attitude from the staff. Avoid like the ... Read Full Review
Comments (1)Was this helpful?:
By : Mint Homes
7 Mar 2018Hi Tim We are sorry that Mint Homes did not meet your expectations the last time we marketed your property for you. We always strive to give the most helpful, respectful, thorough and cost...
MINT HOMES ARE THIEVES. No ...
Share On :
1 Star Review
By : 'It’s'
Branch : Kendal, Grosvenor House,
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LA6
27 Feb 2018
People found this helpful2
MINT HOMES ARE THIEVES. No problems with them until the end of tenancy. They charged us for things that were already broken or in the same state that they were in before we moved into the property. We are gutted with ourselves because we trusted them to be a good company that were honest and ... Read Full Review
Comments on Agent Fees
Bad
Comments (1)Was this helpful?:
By : Mint Homes
27 Feb 2018Thank you for your feedback and we are sorry to hear you were not happy with the service provided by Mint Homes at the end of your tenancy. However, Mint Homes will only make a deposit deduction ...
Having used mint homes for ...
Share On :
1 Star Review
By : 'Val'
Branch : Kendal, Grosvenor House,
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LA9
30 Oct 2017
People found this helpful5
Having used mint homes for the past number of years ..I'm afraid I can say nothing positive about them. No customer care, no tolerance, no empathy for their tenants. Landlords like them, tenants dont Why ?..because its easy to impress for money..but hard to empathise, with tenants, who have ... Read Full Review
Comments (0)Was this helpful?:
Worst customer service. ...
Share On :
1 Star Review
By : 'Oak'
Branch : Kendal, Grosvenor House,
Services : Letting (As a Tenant)
Rent PCM : £450
Would you recommend ? : No
Postcode : LA23
8 Feb 2017
People found this helpful3
Worst customer service. Always looking for anything to keep your deposit. Not honest at all. They should be looking ... Read Full Review
Comments (2)Was this helpful?:
By : Mint Homes
8 Feb 2017Worth noting we use the Deposit Protection Service under the required legislation therefore we are unable to keep monies from a tenants deposit. In some cases a landlord can claim rent arrears from a ...
When I first rented with Mint ...
Share On :
1 Star Review
By : 'Alpaca91'
Branch : Kendal, Grosvenor House,
Services : Letting (As a Tenant)
Rent PCM : £410
Would you recommend ? : No
Postcode : LA9
5 Dec 2016
People found this helpful10
When I first rented with Mint Homes Helen was very helpful and couldn't do enough to help, she even helped me out big time when I decided I'd like to move properties, which I'm truly grateful for. However, I wish I'd never moved. I was left with damp for 4 months before work began and was left ... Read Full Review
Comments (1)Was this helpful?:
By : Mint Homes
8 Feb 2017Response from the owner 2 months ago Many thanks for the review Rebecca. Although we have responded to your personally I would just like to reiterate that although Mint Homes are a small team, we...
I have been renting in this ...
Share On :
1 Star Review
By : 'A'
Branch : Kendal, Grosvenor House,
Services : Letting (As a Tenant)
Rent PCM : £1000
Would you recommend ? : No
Postcode : LA9
5 Aug 2016
People found this helpful3
I have been renting in this country for eleven years and I have to admit that I had with Mint homes the worst experience ever. They are dishonest, ready to lie and make all tricks to please the land lord so they use them again and they do not care about you at all. At the end of tenancy again they ... Read Full Review
Comments (3)Was this helpful?:
By : Mint Homes
8 Feb 2017Thank you for your feedback and we are sorry to hear you were not happy with the service provided by Mint Homes at the end of your tenancy. However, Mint Homes will only make a deposit deduction...
1 - 13 of 13 items
No Staff Registered
NaN - NaN of items
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 8/26/2016, 8:13:58 AM by allAgents
