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Kingswood, BS15

1.7/5, 12 Reviews
9% Recommended

50% sales valuation accuracy

0% sales fee satisfaction

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"The. WORST. ESTATE AGENTS i..."

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1 Star Review

By : 'chevon'
Services : Sales(Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : BS16

4 Sept 2019
People found this helpful1

The. WORST. ESTATE AGENTS i have ever worked with! I have to say the Kingswood Branch in Bristol are being run by complete ameteurs who are only about making a quick buck. I have bought and sold properties for over 10 years and Connells in Kingswood are by far the worst agency ever. Firstly, they charged us to market our property promising a professional photographer as part of their 'marketing' package. No other agent charges you for this and unfortunately for us we were naive enough to go ahead as it was sold to us as a mandatory service if we wanted to be represented by them. When this supposed 'professional' photographer did turn up he was anything but and the photos provided could have been done better on a smart phone. We were then extremely overpriced and only had 1 viewer in the space of a month. With no feedback from the agency and no communication unless 'bugged' by us. When they came around to take photos again (this time by one of their agents who did nothing different to the 'professional'), I aired my concerns of which I was promised a better service. The house price was decreased however no viewers in the following month and again no communication from the agents. They do nothing more than put your property up on the internet and sit back and then expect to be paid for it. An absolute joke! And then have the cheek to charge you for it. Will never be using them again!

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sale50.00%0%£160,000£375,000
Address

Connells
1 Regent StreetKingswood, South Gloucestershire
BS15 8JX
0117 9353013

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Connells Branches (View All 160)
Brilliant, thank you so ...

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5 Star Review

By : 'DANIEL'
Services : 3
Would you recommend ? : Yes
Postcode : BS15

9 Sept 2025
People found this helpful

I first rang up the store and asked a valuation on my property several months ago due to a divorce, I spoke to a gentleman called Leigh Williams, who was very helpful chap and then came over to the house and talked me through what options I had. This was a very difficult period and it was... Read Full Review

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Total lack of communication ...

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1 Star Review

By : 'Jacqueline'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : BS37

25 Aug 2022
People found this helpful1

Total lack of communication would not let from these! Is it so hard to make a phone call couldn't tell us we were not successful in the let we viewed had to find out with the picture plastered with let... Read Full Review

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Pants ...

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1 Star Review

By : 'Paul'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : BS16

9 Jul 2022
People found this helpful1

Rubbish for selling. I'm a buyer looking to get a new place and they will not take viewings unless you see their mortgage advisor first. Their hard sell is that having an appointment with them will put me in a good position, basically implied they would scratch your back if you scratch... Read Full Review

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It felt like I did their ...

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1 Star Review

By : 'D'
Services : Sales( As a Vendor )
Sold price : £160000
Would you recommend ? : No
Postcode : BS15

7 Nov 2019
People found this helpful5

I recently sold my house through Connells and ended up doing most of the work myself, having to deal with the buyer directly! After conducting viewings, they consistently failed to provide any feedback unless I went to their shop to speak to them. This was particularly galling, as I was also... Read Full Review

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The. WORST. ESTATE AGENTS i ...

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1 Star Review

By : 'chevon'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : BS16

4 Sept 2019
People found this helpful1

The. WORST. ESTATE AGENTS i have ever worked with! I have to say the Kingswood Branch in Bristol are being run by complete ameteurs who are only about making a quick buck. I have bought and sold properties for over 10 years and Connells in Kingswood are by far the worst agency ever. Firstly, ... Read Full Review

Comments (0)Was this helpful?:
Avoid at all ...

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1 Star Review

By : 'Upset'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : BS15

29 Jan 2019
People found this helpful2

In the 30 years I have been buying, selling and renting property, I have never come across an estate agent as bad as Connells in Kingswood, Bristol. If you have a choice, avoid these guys at all costs. Issues have included: Failing to pass information between buyer and seller; Failing to... Read Full Review

Comments (2)Was this helpful?:

By : Sam

25 Feb 2019

I would be very interested to hear your experience as it sounds extreamly similar to my experience. TOTAL...

Constant errors and scams you ...

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1 Star Review

By : 'Jessica'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : BS30

12 May 2018
People found this helpful1

I have had nothing but problems from the beginning. Told us that there were problems with the referencing 30 minutes before collecting our keys; didn't send the tenancy agreement till 2 days after we collected the keys; tenancy agreement had loads of errors (deposit amount, when rent is due,... Read Full Review


Comments on Agent Fees

Terrible as they will take extra money for the deposit despite what the documents tell us.

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Terrible ...

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1 Star Review

By : 'Penny'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : No
Postcode : BS15

8 May 2018
People found this helpful0

I have had a very bad experience dealing with incompetent staff, no-one knows whats going on. I was charged twice for everything 2 months in a row so have been chasing refunds non-stop. I also had to pay a court fee of £100 because they didn't forward my Council tax letters to me, and they... Read Full Review

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I have been with this Agent ...

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1 Star Review

By : 'Discontented'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : No
Postcode : BS16

30 Sept 2016
People found this helpful1

I have been with this Agent as a Landlord for quite a few years over that time I have found that communication and performance as a Management company rubbish .I am moving my properties to a new agent I also use other agents that are far more proactive and professional Recommend that you do not... Read Full Review


Comments on Agent Fees

expensive

Comments (0)Was this helpful?:
Upon speaking to the staff ...

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1 Star Review
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By : 'NotaFan'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : BS15

7 Oct 2014
People found this helpful0

Upon speaking to the staff members Kat and Chantelle originally, I had no issue with the service. We arranged a viewing for the house we were interested in, and on the day, drove hours across the country as we were looking to relocate to Bristol from elsewhere. Some 20 minutes away from the... Read Full Review


What agent could do to change your mind?

Maybe actually spoken to us and just told us from the start if they weren\'t going to arrange viewings for us. Or better yet, spoken to the landlord and got a clear yes or no.

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Brilliant. Got me a great ...

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5 Star Review

By : 'Garagerick'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BS30

30 Apr 2013
People found this helpful0

Brilliant. Got me a great price and told me to decline offers (which i would h ave accepted) because they believed they coul get me more. Very professional. Sold and bought 3 houses through Connells and always had great service. Highly... Read Full Review

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I have never experienced such ...

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1 Star Review

By : 'Barnum42'
Services : Sales( As a Vendor )
Would you recommend ? : No

11 Oct 2011
People found this helpful12

I have never experienced such a dreadful company as Connells. Bearing in mind that I've dealt with a lot of telecoms companies, that's saying something! The staff at the branch were second to none in their abilities to make unfulfilled promises, be incapable of carrying out the simplest of tasks ... Read Full Review

Comments (1)Was this helpful?:

By : Astars

21 Apr 2013

I had a brilliant experience using Connells. The staff were all very friendly. Honest and very helpful. I didn't expect my house to be sold in days, it sold within 4 weeks and I got almost asking...

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Awards won by Connells, Kingswood BS15 8JX