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Kingswood, BS15
1.7/5, 12 Reviews
9% Recommended
50% sales valuation accuracy
0% sales fee satisfaction
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"Upon speaking to the staff..."
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1 Star Review
Chantelle
Kat
By : 'NotaFan'
Services : Letting(As a Prospective Landlord/Tenant)
Rent PCM : £1200
Would you recommend ? : No
Postcode : BS15
7 Oct 2014
People found this helpful0
Upon speaking to the staff members Kat and Chantelle originally, I had no issue with the service. We arranged a viewing for the house we were interested in, and on the day, drove hours across the country as we were looking to relocate to Bristol from elsewhere. Some 20 minutes away from the viewing, we received a call telling us that they 'could not gain access to the property' and would have to rearrange. They weren't sure when for yet, but would let us know. Disappointing, but it happens. We liked the look of this house so much and were so pleased to find somewhere that would accept us with our pets that we decided to go to the office to place a holding deposit anyway, during the late afternoon. We had already tried calling and received no answer so decided to go anyway. Google told us the branch was open until 5pm and the door was open so we went in. A young blonde woman told us they were closed. We explained that Google said they were open and she repeated 'we're closed.' We asked when they would next be open and she said again, 'sorry, we're closed,' her tone becoming even ruder. Obviously she had not listened to us. Upon looking at their website later we saw that the branch was indeed said to be open until 5pm. A few days later we managed to get through over the phone to be told that they would not accept a holding deposit until after a viewing but would make a note that we were very interested so that we would be top of the list for viewings when they started. We were told to expect a call in a few days when the landlord was ready to commence viewings. Meanwhile the listing disappeared from Rightmove and Zoopla. We received no phone call. The listing reappeared shortly afterwards so we visited the office, to be told by Chantelle that we were not the ideal tenants and it would be unlikely the landlord would accept us as there was a lot of interest from others. This was no surprise to us so we asked that our case be presented anyway. Chantelle said she would let us know about viewings and speak to the landlord. A few days later, the listing changed to 'let agreed' so we called to enquire. We were told it had indeed been let, and when we gave them our names and asked what had happened, they simply said that viewings had commenced and it had been let. They gave no real reason for 'forgetting' to contact us about viewings or speak tot he landlord. No apology was offered. One of the worst services we have ever received from a letting agent.
What agent could do to change your mind?
Maybe actually spoken to us and just told us from the start if they weren\'t going to arrange viewings for us. Or better yet, spoken to the landlord and got a clear yes or no.
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Latest Reviews
Jacqueline Clarke
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 50.00% | 0% | £160,000 | £375,000 |
Address
Connells
1 Regent Street, Kingswood, South Gloucestershire
BS15 8JX
0117 9353013
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Connells Branches (View All 160)
Brilliant, thank you so ...
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5 Star Review
By : 'DANIEL'
Services : 3
Would you recommend ? : Yes
Postcode : BS15
9 Sept 2025
People found this helpful
I first rang up the store and asked a valuation on my property several months ago due to a divorce, I spoke to a gentleman called Leigh Williams, who was very helpful chap and then came over to the house and talked me through what options I had. This was a very difficult period and it was... Read Full Review
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Total lack of communication ...
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1 Star Review
By : 'Jacqueline'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : BS37
25 Aug 2022
People found this helpful1
Total lack of communication would not let from these! Is it so hard to make a phone call couldn't tell us we were not successful in the let we viewed had to find out with the picture plastered with let... Read Full Review
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Pants ...
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1 Star Review
By : 'Paul'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : BS16
9 Jul 2022
People found this helpful1
Rubbish for selling. I'm a buyer looking to get a new place and they will not take viewings unless you see their mortgage advisor first. Their hard sell is that having an appointment with them will put me in a good position, basically implied they would scratch your back if you scratch... Read Full Review
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It felt like I did their ...
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1 Star Review
By : 'D'
Services : Sales( As a Vendor )
Sold price : £160000
Would you recommend ? : No
Postcode : BS15
7 Nov 2019
People found this helpful5
I recently sold my house through Connells and ended up doing most of the work myself, having to deal with the buyer directly! After conducting viewings, they consistently failed to provide any feedback unless I went to their shop to speak to them. This was particularly galling, as I was also... Read Full Review
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The. WORST. ESTATE AGENTS i ...
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1 Star Review
By : 'chevon'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : BS16
4 Sept 2019
People found this helpful1
The. WORST. ESTATE AGENTS i have ever worked with! I have to say the Kingswood Branch in Bristol are being run by complete ameteurs who are only about making a quick buck. I have bought and sold properties for over 10 years and Connells in Kingswood are by far the worst agency ever. Firstly, ... Read Full Review
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Avoid at all ...
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1 Star Review
By : 'Upset'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : BS15
29 Jan 2019
People found this helpful2
In the 30 years I have been buying, selling and renting property, I have never come across an estate agent as bad as Connells in Kingswood, Bristol. If you have a choice, avoid these guys at all costs. Issues have included: Failing to pass information between buyer and seller; Failing to... Read Full Review
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By : Sam
25 Feb 2019I would be very interested to hear your experience as it sounds extreamly similar to my experience. TOTAL...
Constant errors and scams you ...
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1 Star Review
By : 'Jessica'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : BS30
12 May 2018
People found this helpful1
I have had nothing but problems from the beginning. Told us that there were problems with the referencing 30 minutes before collecting our keys; didn't send the tenancy agreement till 2 days after we collected the keys; tenancy agreement had loads of errors (deposit amount, when rent is due,... Read Full Review
Comments on Agent Fees
Terrible as they will take extra money for the deposit despite what the documents tell us.
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Terrible ...
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1 Star Review
By : 'Penny'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : No
Postcode : BS15
8 May 2018
People found this helpful0
I have had a very bad experience dealing with incompetent staff, no-one knows whats going on. I was charged twice for everything 2 months in a row so have been chasing refunds non-stop. I also had to pay a court fee of £100 because they didn't forward my Council tax letters to me, and they... Read Full Review
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I have been with this Agent ...
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1 Star Review
By : 'Discontented'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : No
Postcode : BS16
30 Sept 2016
People found this helpful1
I have been with this Agent as a Landlord for quite a few years over that time I have found that communication and performance as a Management company rubbish .I am moving my properties to a new agent I also use other agents that are far more proactive and professional Recommend that you do not... Read Full Review
Comments on Agent Fees
expensive
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Upon speaking to the staff ...
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1 Star Review
By : 'NotaFan'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : BS15
7 Oct 2014
People found this helpful0
Upon speaking to the staff members Kat and Chantelle originally, I had no issue with the service. We arranged a viewing for the house we were interested in, and on the day, drove hours across the country as we were looking to relocate to Bristol from elsewhere. Some 20 minutes away from the... Read Full Review
What agent could do to change your mind?
Maybe actually spoken to us and just told us from the start if they weren\'t going to arrange viewings for us. Or better yet, spoken to the landlord and got a clear yes or no.
Comments (0)Was this helpful?:
Brilliant. Got me a great ...
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5 Star Review
By : 'Garagerick'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BS30
30 Apr 2013
People found this helpful0
Brilliant. Got me a great price and told me to decline offers (which i would h ave accepted) because they believed they coul get me more. Very professional. Sold and bought 3 houses through Connells and always had great service. Highly... Read Full Review
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I have never experienced such ...
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1 Star Review
By : 'Barnum42'
Services : Sales( As a Vendor )
Would you recommend ? : No
11 Oct 2011
People found this helpful12
I have never experienced such a dreadful company as Connells. Bearing in mind that I've dealt with a lot of telecoms companies, that's saying something! The staff at the branch were second to none in their abilities to make unfulfilled promises, be incapable of carrying out the simplest of tasks ... Read Full Review
Comments (1)Was this helpful?:
By : Astars
21 Apr 2013I had a brilliant experience using Connells. The staff were all very friendly. Honest and very helpful. I didn't expect my house to be sold in days, it sold within 4 weeks and I got almost asking...
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