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Kingswood, BS15
1.7/5, 12 Reviews
9% Recommended
50% sales valuation accuracy
0% sales fee satisfaction
No Description Found
"Avoid at all..."
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1 Star Review
By : 'Upset'
Services : Sales(As a Buyer)
Would you recommend ? : No
Postcode : BS15
29 Jan 2019
People found this helpful2
In the 30 years I have been buying, selling and renting property, I have never come across an estate agent as bad as Connells in Kingswood, Bristol. If you have a choice, avoid these guys at all costs. Issues have included: Failing to pass information between buyer and seller; Failing to reply to calls and emails (in fact they have never replied to any of my emails); Mortgage advice is free, but you need to join their "club" at £500 to get this - a complete con in my opinion. If you HAVE to use them, put everything in writing and keep copies. Keep a diary of events, conversations, names of individuals etc. If you can talk direct with the seller or buyer, do it, it was save you a lot of time and money. And most of all, don't let them pressurise you into doing anything you don't want to. They are signed up to the Property Ombudsman Organisation, where you can complain and seek compensation free of charge. I'm starting my complaint today.
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By : Sam
25 Feb 2019I would be very interested to hear your experience as it sounds extreamly similar to my experience. TOTAL RUBBISH!
By : Upset
26 Feb 2019Hi Sam, I don't know where to begin. The house in particular I was interested in was a new build on a small development of 10 properties. All were advertised as having 2 parking spaces. Six weeks after placing a reservation fee did I find out it in fact only had one parking space. In fact, 9 of the ten houses came with a single parking space, although all had been advertised with 2. Communications were terrible. Whilst I had made it clear I would be unable to commit to an exchange date, I was chased after only a couple of weeks. After six weeks the developed pulled out of the deal. I don't believe at any time my information was passed on to the developer. Once the developer had pulled out, I was informed that my reservation fee would not be returned. This was against the contract I signed. I chased this with emails and calls - none were returned, and I don't believe the developer was ever contacted. Finally I contacted the developer direct, and within 3 hours the money returned. I have now started a complaint through Connells seeking compensation. If this is unsuccessful, i will complain to the Property Ombudsman. This is not a way to treat a first time buyer, who needs help and guidance in the process, not lies and lack of interest.
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Latest Reviews
Jacqueline Clarke
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 50.00% | 0% | £160,000 | £375,000 |
Address
Connells
1 Regent Street, Kingswood, South Gloucestershire
BS15 8JX
0117 9353013
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Connells Branches (View All 160)
Brilliant, thank you so ...
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5 Star Review
By : 'DANIEL'
Services : 3
Would you recommend ? : Yes
Postcode : BS15
9 Sept 2025
People found this helpful
I first rang up the store and asked a valuation on my property several months ago due to a divorce, I spoke to a gentleman called Leigh Williams, who was very helpful chap and then came over to the house and talked me through what options I had. This was a very difficult period and it was... Read Full Review
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Total lack of communication ...
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1 Star Review
By : 'Jacqueline'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : BS37
25 Aug 2022
People found this helpful1
Total lack of communication would not let from these! Is it so hard to make a phone call couldn't tell us we were not successful in the let we viewed had to find out with the picture plastered with let... Read Full Review
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Pants ...
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1 Star Review
By : 'Paul'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : BS16
9 Jul 2022
People found this helpful1
Rubbish for selling. I'm a buyer looking to get a new place and they will not take viewings unless you see their mortgage advisor first. Their hard sell is that having an appointment with them will put me in a good position, basically implied they would scratch your back if you scratch... Read Full Review
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It felt like I did their ...
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1 Star Review
By : 'D'
Services : Sales( As a Vendor )
Sold price : £160000
Would you recommend ? : No
Postcode : BS15
7 Nov 2019
People found this helpful5
I recently sold my house through Connells and ended up doing most of the work myself, having to deal with the buyer directly! After conducting viewings, they consistently failed to provide any feedback unless I went to their shop to speak to them. This was particularly galling, as I was also... Read Full Review
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The. WORST. ESTATE AGENTS i ...
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1 Star Review
By : 'chevon'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : BS16
4 Sept 2019
People found this helpful1
The. WORST. ESTATE AGENTS i have ever worked with! I have to say the Kingswood Branch in Bristol are being run by complete ameteurs who are only about making a quick buck. I have bought and sold properties for over 10 years and Connells in Kingswood are by far the worst agency ever. Firstly, ... Read Full Review
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Avoid at all ...
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1 Star Review
By : 'Upset'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : BS15
29 Jan 2019
People found this helpful2
In the 30 years I have been buying, selling and renting property, I have never come across an estate agent as bad as Connells in Kingswood, Bristol. If you have a choice, avoid these guys at all costs. Issues have included: Failing to pass information between buyer and seller; Failing to... Read Full Review
Comments (2)Was this helpful?:
By : Sam
25 Feb 2019I would be very interested to hear your experience as it sounds extreamly similar to my experience. TOTAL...
Constant errors and scams you ...
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1 Star Review
By : 'Jessica'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : BS30
12 May 2018
People found this helpful1
I have had nothing but problems from the beginning. Told us that there were problems with the referencing 30 minutes before collecting our keys; didn't send the tenancy agreement till 2 days after we collected the keys; tenancy agreement had loads of errors (deposit amount, when rent is due,... Read Full Review
Comments on Agent Fees
Terrible as they will take extra money for the deposit despite what the documents tell us.
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Terrible ...
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1 Star Review
By : 'Penny'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : No
Postcode : BS15
8 May 2018
People found this helpful0
I have had a very bad experience dealing with incompetent staff, no-one knows whats going on. I was charged twice for everything 2 months in a row so have been chasing refunds non-stop. I also had to pay a court fee of £100 because they didn't forward my Council tax letters to me, and they... Read Full Review
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I have been with this Agent ...
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1 Star Review
By : 'Discontented'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : No
Postcode : BS16
30 Sept 2016
People found this helpful1
I have been with this Agent as a Landlord for quite a few years over that time I have found that communication and performance as a Management company rubbish .I am moving my properties to a new agent I also use other agents that are far more proactive and professional Recommend that you do not... Read Full Review
Comments on Agent Fees
expensive
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Upon speaking to the staff ...
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1 Star Review
By : 'NotaFan'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : BS15
7 Oct 2014
People found this helpful0
Upon speaking to the staff members Kat and Chantelle originally, I had no issue with the service. We arranged a viewing for the house we were interested in, and on the day, drove hours across the country as we were looking to relocate to Bristol from elsewhere. Some 20 minutes away from the... Read Full Review
What agent could do to change your mind?
Maybe actually spoken to us and just told us from the start if they weren\'t going to arrange viewings for us. Or better yet, spoken to the landlord and got a clear yes or no.
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Brilliant. Got me a great ...
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5 Star Review
By : 'Garagerick'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BS30
30 Apr 2013
People found this helpful0
Brilliant. Got me a great price and told me to decline offers (which i would h ave accepted) because they believed they coul get me more. Very professional. Sold and bought 3 houses through Connells and always had great service. Highly... Read Full Review
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I have never experienced such ...
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1 Star Review
By : 'Barnum42'
Services : Sales( As a Vendor )
Would you recommend ? : No
11 Oct 2011
People found this helpful12
I have never experienced such a dreadful company as Connells. Bearing in mind that I've dealt with a lot of telecoms companies, that's saying something! The staff at the branch were second to none in their abilities to make unfulfilled promises, be incapable of carrying out the simplest of tasks ... Read Full Review
Comments (1)Was this helpful?:
By : Astars
21 Apr 2013I had a brilliant experience using Connells. The staff were all very friendly. Honest and very helpful. I didn't expect my house to be sold in days, it sold within 4 weeks and I got almost asking...
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