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Liverpool, L34
3/5, 4 Reviews
50% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
0% letting fee satisfaction
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"PLEASE DO NOT USE THEM, YOU..."
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1 Star Review
Pam
By : 'Phil'
Services :
Would you recommend ? : No
18 Oct 2012
People found this helpful33
PLEASE DO NOT USE THEM, YOU WILL REGRET IT. I used them to let my property and have since switched and have finally got peace of mind about my property. Andrew Louis never answer their phone when you try to call, i left umpteen messages with my property manager who very rarely returned my calls, every time i went into the shop the staff were on their mobiles talking to whoever while phones were ringing away in the background, e-mails went unanswered, my tenant fell into arrears with the rent and Andrew Louis never even bothered to tell me, they had a couldn't care less attitude about my arrears and only chase arrears one day a week, Pam told me she was my property manager then when i had a problem, suddenly it was someone else who was my property manager, i had quotes done for repairs which were never forwarded to me so my tenant was without a washing machine for a good few weeks, they are complete amateurs at the letting game, there are much better agents out there, there's a fantastic one just around the corner from them in fact. AVOID ANDREW LOUIS AT ALL COSTS.
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By : Andrew louis
9 Nov 2012Thank you for your comments. We are sorry to hear that you have experienced such a bad service from our property management services but we take great exception from your unfounded allegations that we do not care about our clients, we do have an internal complaints procedures online so did you report this complaint to our managing director? If not, Can we kindly request that you send full details of your complaint to customercare@andrewlouis.co.uk so we can have the opportunity to investigate your complaint,. We look forward to hearing from you. Regards Andrew Louis
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UnhappyTennant
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 0% | £600 | £600 |
Address
Andrew Louis
19 Eccleston Street, Liverpool, Merseyside
L34 5QA
0151 292 8880
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Andrew Louis Branches (View All 3)
First time ...
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5 Star Review
By : 'Joanne'
Services : Mortgages
Would you recommend ? : Yes
Postcode : L12
30 Jan 2019
People found this helpful0
As a first time buyer I was apprehensive about the whole process, fortunately I had a amaizing broker who calmly and reasured me through it all. It was stress free and I thank kiki for being so professional and reliable. I will be recommending to all I... Read Full Review
Comments on Agent Fees
Worth every penny
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PLEASE DO NOT USE THEM, YOU ...
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1 Star Review
By : 'Phil'
Services : Letting( As a Owner )
Would you recommend ? : No
18 Oct 2012
People found this helpful33
PLEASE DO NOT USE THEM, YOU WILL REGRET IT. I used them to let my property and have since switched and have finally got peace of mind about my property. Andrew Louis never answer their phone when you try to call, i left umpteen messages with my property manager who very rarely returned my calls,... Read Full Review
Comments (1)Was this helpful?:
By : Andrew louis
9 Nov 2012Thank you for your comments. We are sorry to hear that you have experienced such a bad service from our property management services but we take great exception from your unfounded allegations that...
AVOID THEM LIKE THE ...
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1 Star Review
By : 'UnhappyTennant'
Services : Letting( As a Tenant )
Would you recommend ? : No
18 Feb 2012
People found this helpful33
AVOID THEM LIKE THE PLAGUE!!! I wish i had read this site before signing an agreement with andrew louis. We arrived at the rented property for our first day and noticed that there was no electricity supply, the gas was terminated and the heating for the property was broken. The property is a... Read Full Review
Comments (1)Was this helpful?:
By : andrewlouis
21 Feb 2012We note your comments, these are unfounded. The Gas Safety Certificate is current and has been forwarded to yourself. Repair to the boiler was reported 14th February and our contractor attended...
I have recently instructed ...
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5 Star Review
By : 'Mike'
Services : Letting( As a Owner )
Would you recommend ? : Yes
24 Jul 2011
People found this helpful1
I have recently instructed Andrew Louis to rent my property in Rainhill. i have found there staff really helpful and they found me a tenant within 3 days of signing up with them. I would highly recommend there services, they took care of everything for me after i handed them the... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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