I have been in my home for 18 years, initially renting directly from the landlord. After 4 years they put Strutt & Parker Salisbury in charge. It’s easier for my to bullet point their actions; - it took 15 years to get new carpet. - they changed the payment date on my account illegally. - they refused to remedy the damp in the flat (96.1%) - the flat was not fire safe; no fire escape, hard wired smoke detectors, no thumb locks on the doors, no fire doors - calculated arrears when nine existed. In one day alone, I was told I was £1430 in arrears by letter and £475 in arrears by email. In fact, I was one month in credit. - when I queried the damp, I was served with a section 21 order. - they harass.... my word, they harass. In the space of 12 months, 94 emails passed between us, mainly reiterating exactly what I’d told them already. The emails didn’t even abate when I advised that I was in hospital undergoing investigation for cancer. - they don’t answer questions; in fact they confirm receipt of emails but never act on them. - they visited the property once, in 2005, and never again. No general works to keep the property fresh were carried out (eg painting). - did not replace compromised double glazing units ( 6 windows of 9) - refused to provide a hard copy reference to me so that I could apply for properties overseas - refused to provide managers email address so that I could escalate a complaint. - refused to confirm ARLA number. The stress from this fiasco landed me in hospital in hypertensive crisis, meaning that I was in the stroke or heart attack zone. I stayed in the property for so long as things were fine, there were no issues, and it fit the bill for what I needed. As soon as they changed the payment date on the account (no Deed entered into by me), everything went haywire. These people shouldn’t be trusted with safety scissors, much less important life decisions such as housing.