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The UK's Largest Customer Review Website for the Property Industry

3.1/5, 16 Reviews
56% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
81% sales fee satisfaction
81% letting fee satisfaction

James
By : 'Threatened'
Services : Letting(I am a Tenant)
Rent PCM : £450
Would you recommend ? : No
Postcode : G74
<p>Unbelievable that this company is still operating. I had a terrible experience with James and his run-down property back in 2012. We were a young couple with a child, excited to move into a "reasonably" priced, first, house in our local area. The warning signs were there now that I look back but at the time we didn't know what to expect from a rented property. The property was very tired and no recent work had been done when we moved in. We spent many months painting every room, laying flooring , and sorting a very overgrown garden into a liveable state (all off our own money). There were a few other things about the property that I wanted repaired (that I wasn't willing to pay for myself) so I contacted Concept. Over a year period of different requests to do repair work I was either fobbed off with excuses or John the handyman came to do a "slap dab" job at trying to fix whatever it was. No offence to John but don't think he was actually qualified for the jobs he was attempting to do. The property actually became unsafe for us to live in as after many requests to have broken BRICKWORK looked at a large piece FELL from a height and nearly HIT MY 2 YEAR OLD. We made the decision to leave this property and that is when the bullying, abuse and threats began. Me, a young girl at the time was sent abusive text messages from James about the state in which we left the house. This was a house that I had spent time and money on trying to make into my first family home. His messages were very upsetting and threatening. My parents were guarantors for me at the time so they were then sent a ridiculous letter asking for £7,000 in repairs (but they would accept £2,000 on "good will"). These letters were threating court and for a family that had never been involved with the law this was very scary. Myself and my parents spent many days/nights worrying about this and both myself and my mum attending the doctors for stress related illness (again something we were not familiar with). We eventually made the right decision to see a lawyer who put our minds at rest straight away and pointed out that he had absolutely no grounds to stand on and that the letters were from Concept therefore NOT LEGAL LETTERS. I then struggled to rent another property as Concept gave me such a bad reference (eventually a legit agency, who had heard of Concept's ways accepted us). After a good few months the letters eventually stopped but this does not take away from the hurt, upset and anxiety James caused my family. My mother fell ill not long after this and I cared for her for years, she has since past. It sickens me to look back and think that a weasel like James caused my mum such grief in her last few good years. I am glad to see that there are people out there still trying hard to spread the word about this terrible company and hoping that eventually no one else has to experience their nasty ways. CONCEPT POPERTY ARE SCUM #leaveourtown</p>
By : Dodgy Doherty
19 Jun 2019Seems that James Doherty has a history of ripping off tenants, lying to them and causing stress to families. I honestly don't know how someone with a family of his own can be so cruel to people just so that he can line his own pockets. Concept Property Lettings Limited are probably the worst letting agents in the Lanarkshire area. Avoid at all costs. Don't become another of Doherty's victims or put your family at risk.
By : Alan Campbell
27 Jun 2019Regrettably it is necessary to respond to the tenant who has uploaded this abhorrent nonsense. The tenant in question is a Miss K who rented a property from us in East Kilbride Whilst we do not wish to allocate more time than necessary on this we feel that it is important that the truth be told. Miss K has conveyed her own appalling version of events and whilst Miss K has plenty to say she has failed to include the following facts - 1. On being informed that a piece of loose roughcast had fallen from the chimney her landlord paid 100% of the re-roughcasting bill for a chimney which the neighbour owned 50% of ! 2. Miss K had no permission to carry out the numerous appalling amateur botched DIY jobs which cost her landlord thousands of pounds to rectify 3. Miss K destroyed a cooker by leaving it in such a filthy disgusting condition that it was not worth cleaning and had to be thrown out 4. Every surface in the house was filthy and/or damaged including all floor coverings and cost a substantial amount of money to rectify 5. The garden and garden shed were left full of rubbish which cost the landlord a lot of money to have the removed 6. Miss K vacated the premises and failed to provide the required notice as per the agreed signed lease 7. The bullying and threatening demands that Miss K refers to were simply texts and letters asking for the costs to rectify all the damages and cleaning that she was directly responsible for. 8. Miss K of course refused to pay for anything and left Concept Property with no option but to contact her guarantor therefore instead of accepting liability Miss K knowingly allowed her ill mother to shoulder all the blame and endure the stress that she could and should have avoided. 9. Mydepositscotland ( MDS ) were sent photographs of all the damages,the agreed signed schedule of condition etc and obviously MDS ( NOT Concept Property ) then decided that Miss K was not entitled to a single penny of her original deposit 10. On receipt of a reference request from another agency we were duty bound to inform them that Miss K was an undesirable tenant and we obviously could not recommend her as we did not wish another unsuspecting landlord to suffer Miss K is a typical example of someone who is unable and / or unwilling to accept responsibility for their own actions and moreover is desperate to blame someone else. Unfortunately a right to everything but responsibility for nothing is now an all too common theme from undesirable tenants and as letting agents we witness the same scenario re-enacting as : tenant rents house, tenant destroys house, tenant is not entitled to deposit back, tenant blames letting agent and /or landlord ! More disturbingly Miss K's use of emotive language is a deliberate and calculated action, a statement bereft of any facts or truth, designed to derive misguided empathy and emotion for the most personal of family situations. This is a tenant who destroyed their landlords property refused to pay for her actions and blamed her landlord for her mother’s stress and unfortunate passing. Disgusting, simply disgusting. Please note that the only reason that we did not print the tenant’s full name is that we did not wish to embarrass her any further as she should already be thoroughly ashamed of herself. Perhaps Miss K will respond and attempt to provide a logical explanation of her reprehensible claims ! Alternatively, to provide further proof of the above we could upload all our digitally dated photographs and correspondence to any social media platform of her choice. We await a response from Miss K
By : Dodgy Doherty
27 Jun 2019Would take anything Allan Campbell (if that is even his real name) with a pinch of salt. This company is well known for not telling the truth.
By : Allan
27 Jun 2019I can confirm that the experience of the reviewer was very similar to my own. They tried to claim that I caused thousands of pounds of damage to their property. They are well known in the area for trying to keep the deposit and will use lies to try and claim as much money as possible from tenants. You don't like it when the truth comes out, do you Jimmy?
By : Dodgy Doherty
27 Jun 2019Don't worry Mis K, we all know what this wee bully is like. You won't be the first person who has been ripped of by this unscrupulous little man.
By : Harold
28 Jun 2019"Miss K is a typical example of someone who is unable and-or unwilling to accept responsibility for their own actions and moreover is desperate to blame someone else. Unfortunately a right to everything but responsibility for nothing is now an all too common theme". Sounds like James Doherty, as he tries to blame the tenants for anything that is wrong with a property, even although there are existing problems and damages in the run down properties which he owns.
By : Harold
28 Jun 2019Allan (if that is even your real name), why did you take so long to repair the chimney? Why do your tenants have to make repeated calls for repairs and maintenance work to be carried out? Have you any proof that thousands of pounds worth of damage were caused by this tenant? If it had gone to court would you have won? Why does the owner of Concept not use his real name when he rents out the 40 or so property which he owns and rents through Concept? Why does he pretend that someone else is the landlord and not him?
By : Harold
28 Jun 2019Don't worry Miss K. we aren't fooled by his lies as we all know what James Doherty is like. It is important that his tenants and ex-tenants get the truth out about him and his "letting agency".
By : Dodgy Doherty
29 Jun 2019Allan/Jim Doherty, having had experience of dealing with CPL, I doubt very much that thousands of pounds of damage were actauly caused by this tenant or that the property was "destroyed". It appears that a young lady and her mother were caused stress by an unscrupulous landlord/letting agent who tried to claim thousands of pounds which they were not entitled to. You really are pathetic and your greed for money seems to know no bounds. This was not the only time you have committed disgusting acts against your tenants. You have no shame.
By : Dodgy Doherty
30 Jun 2019Even if there was some cleaning and repairs needing done after the tenant left, it would be highly unlikely that these would amount to £7,000. The tenant has already stated that having sought legal advice (after having suffered from sever stress caused by the letting agent's appalling actions) she was informed by a legal expert that the letting agency did not have any grounds for persuing compensation from either the tenant or her elderly sick parent. This just shows the depths which this letting agency will plumb to. Absolutely disgusting behaviour. If the landlord felt that he was entitled to money from the tenant why did he not do it himself or instruct a solicitor to send a letter rather than the agency do it?
By : Alan Campbell
1 Jul 2019The irony of someone questioning someone else's name when they call themselves Harold, Mrs Cap, Dogery ( and the dozens of other puerile names that they have ) is clearly lost on this individual but for the purposes of this post we shall call our troll " Norman ". It is clear that Norman's unhealthy obsession with our Mr Doherty occupies and hinders his every thought.Therefore to clarify we can confirm that in our last post we were not referring to the many many decent tenants that we have but just the undesirable tenants like Norman and Miss K. Trusting this clarifies the situation. Thank you
By : Harold
3 Jul 2019Allan (JD), Think you are barking up the wrong tree. ?
By : Rab
5 Jul 2019Can believe these horror stories because they tried to do similar things to me.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 81% | £0 | £0 |
| Lettings | 100% | 81% | £300 | £500 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 4 | 7 | 1 | 0 | 1 | 0 | 0 | 0 |
Concept Property Letting Ltd
1 Montgomery Place
The Village, East Kilbride, South Lanarkshire
G74 4BF
01355 222799
By : '0wen'
Branch : East Kilbride, 1 Montgomery Place
The Village
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : G75
I have been renting properties through Concept for over 5 years and during this period have found the company to be very professional and trustworthy. They also handle any repairs or requests from my tenants. During this time I have never had any complaints from any of my tenants and any problems ... Read Full Review
By : Concept
20 Oct 2019Just out of interest what is your landlord registration...

By : 'Threatened'
Branch : East Kilbride, 1 Montgomery Place
The Village
Services : Letting (As a Tenant)
Rent PCM : £450
Would you recommend ? : No
Postcode : G74
<p>Unbelievable that this company is still operating. I had a terrible experience with James and his run-down property back in 2012. We were a young couple with a child, excited to move into a "reasonably" priced, first, house in our local area. The warning signs were there now that ... Read Full Review
By : Dodgy Doherty
19 Jun 2019Seems that James Doherty has a history of ripping off tenants, lying to them and causing stress to families. I honestly don't know how someone with a family of his own can be so cruel to people just ...
By : 'Gillian'
Branch : East Kilbride, 1 Montgomery Place
The Village
Services : Letting (As a Tenant)
Rent PCM : £500
Would you recommend ? : Yes
Postcode : G74
I have used Concept twice and found them to be very helpful. Any repairs were always done. One time I had to wait about 3 days for the gas engineer to order a part but that is understandable. When I handed in my notice they found a tenant early which allowed me to leave before the full 2 months ... Read Full Review
By : Ex Concept Tenant
14 Feb 2019Hi Gillian, it is nice that you actually had a favourable experience with Concept, unlike countless others who have had a terrible time. Which propertys did you rent from Concept and who was your...
By : 'Richy'
Branch : East Kilbride, 1 Montgomery Place
The Village
Services : Letting (As a Tenant)
Rent PCM : £380
Would you recommend ? : Yes
Postcode : G76
Just left a property which I rented from this company,, not the worst experience in the world. It was Temporary accomodation paid by my company so I wasn't that bothered. Staff were really friendly and helpful and got my deposit bà ck with no probs. Not the worst. I would recommend. ... Read Full Review
No fees so can't comment
By : Tenant
14 Feb 2019Hi Ricky, which property did you rent and who was your...
By : 'Aaron'
Branch : East Kilbride, 1 Montgomery Place
The Village
Services : Letting (As a Owner)
Rent PCM : £400
Would you recommend ? : Yes
Postcode : G76
I am an ex pat based in Germany, rented my property through this agency, found me a tenant quickly. I manage my own flats and these guys found me a fabulous tenant within two weeks who's been there now for 3 years, took care of all the legal stuff, can't recommend them highly enough, ... Read Full Review
Excellent
By : 'George'
Branch : East Kilbride, 1 Montgomery Place
The Village
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : G76
Some of these comments are quite unbelievable. I rented a property from Eric about 8 years ago and when I left the property was checked by Eric & Margaret and I got my deposit back without any problem and also got a fantastic reference from them for my new landlord. Having said this the ... Read Full Review
By : Unhappy ex-tenant
21 Jun 2018Was the property you rented managed by Concept Property Ltd which is owned by James Doherty? As the company was only registered in 2011 and you claim that the property was rented 8 years ago it may...

By : 'Carol'
Branch : East Kilbride, 1 Montgomery Place
The Village
Services : Letting (As a Owner)
Rent PCM : £315
Would you recommend ? : Yes
Postcode : G76
Some of these comments are a downright disgrace. I have bought and sold and rented property with Eric over a long number of years. I am a landlord of good standing and welcome any enquiry as to my standing and ... Read Full Review
A fabulous agent and very reliable. Eric has sold more property over the years. I would definitely recommend. Carol x
By : Unhappy ex-tenant
23 Jun 2018Could I ask you what role Eric has within the structure of Concept Lettings...


By : 'Scott'
Branch : East Kilbride, 1 Montgomery Place
The Village
Services : Letting (As a Tenant)
Rent PCM : £425
Would you recommend ? : Yes
Postcode : ML1
I was a tenant with Concept for almost 3 years and I could not recommend them more. I had a couple of repair issues which they sorted - another time I had to wait almost 4 days for a heating part but thats to be expected when the part isnt there. When i phoned all the staff were helpful and polite ... Read Full Review
Good
By : Bob
24 Apr 2018Exact opposite of my experience, they were absolutely terrible at carrying out repairs. I found the staff to be incompetent and completely out of their depths. I find it a bit suspicious that so many ...

By : 'Sarah'
Branch : East Kilbride, 1 Montgomery Place
The Village
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : G76
Great service, second time I have used them. Efficient and helpful. Eric is always professional. Good communication. No problems. Highly ... Read Full Review
By : Unhappy ex-tenant
11 Apr 2018As has been said already, this letting agency is best avoided. They often ignored emails and failed to carry out repairs. None of the directors or employees acted in a professional manner and...
By : 'AngusOg'
Branch : East Kilbride, 1 Montgomery Place
The Village
Services : Letting (As a Tenant)
Rent PCM : £445
Would you recommend ? : No
Postcode : G74
I wish we had seen these reviews before we signed our lease in April 2017 as I agree with every thing said by " Avoid at all costs". We had the same problem with the hot water and only got it fixed after numerous phone calls and the electrician who came to install the new control ... Read Full Review
Fair
By : Unhappy ex-tenant
31 Jan 2018I too had a terrible and stressful time as a tenant in one of James Doherty's properties. Despite the property being in a poor state through years of it not being properly maintained or upgraded, he ...
By : 'James'
Branch : East Kilbride, 1 Montgomery Place
The Village
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : ML3
As a past tenant i would advise anyone to steer well clear of this company. It has all been said in all the other bad reviews. Most awful experience ... Read Full Review
By : Unhappy ex-tenant
26 Mar 2018Allan Campbell, what exactly are these repercussions which you are threatening reviewers with? Do you think this is a professional way to go about addressing genuine concerns about your disreputable...

By : 'Richard'
Branch : East Kilbride, 1 Montgomery Place
The Village
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : G74
I have over the past 10 years bought property from Eric without any issue. I have only to say that I have always found Eric to be the nicest, and most honest guy I have ever met. I would trust him ... Read Full Review
This is a good agent
By : Unhappy ex-tenant
1 Feb 2018Eric is polite and perhaps he is more competent than the director of the company, James Doherty. This does not take away from the poor service provided by this rogue company. Mr Doherty can not be...

By : 'AvoidAtAllCosts'
Branch : East Kilbride, 1 Montgomery Place
The Village
Services : Letting (As a Tenant)
Rent PCM : £445
Would you recommend ? : No
Postcode : ML1
Terrible agency, nothing but hassle. Avoid at all costs!! Damages all through the house we moved into which the landlord and concept tried to claim we have created even though we sent photo proof that the damages were already throughout the property prior to us moving in! No communications from ... Read Full Review
Joke.
By : James kelly
9 May 2017Your comment about Eric is bull shit mate..I can't speak for concept but I have rented property's from Eric for 15 years and he's a top notch landlord..personal attack is well out of order.. So I...

By : 'Tom'
Branch : East Kilbride, 1 Montgomery Place
The Village
Services : Letting (As a Tenant)
Rent PCM : £395
Would you recommend ? : No
Postcode : G74
I had been their Tenant for 3 years and I'm very glad i have moved. They are quite difficult to speak to and don't respond very well. Every year out of those 3 they had tried to increase the rent! Saying "No" to increase meant I had moved out eventually. I also had problems with heating ... Read Full Review
Very disappointing experience!
By : Fred Flintstone
26 Mar 2018I may add that our experience of renting from this company was remarkably similar to those who have had negative experiences of this company. They treat their tenants like dirt and have broken the ...

By : 'JIM'
Branch : East Kilbride, 1 Montgomery Place
The Village
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : KA3
I would strongly advise all people to avoid this company.. I lived in a property for 1 year with them I had constant texts, spoke to in ill manner ... Jim uses bullying tatics when it comes to women he likes to reduce them to tears... My heating went on the blink on christmas eve and they ignored ... Read Full Review
By : Concept Property Lettings should be closed down.
31 Mar 2018Perhaps someone from Concept Property Lettings would like to respond to this? Did James Doherty or Eric Fraser ever apologise for the way this family were...

By : 'unhappytenant'
Branch : East Kilbride, 1 Montgomery Place
The Village
Services : Letting (As a Tenant)
Rent PCM : £450
Would you recommend ? : No
Postcode : ML1
our landlord is actually the managing director of this letting agency and we have to say we have lived an absolute nightmare for almost 3 years - we have had no heating or hot water for over a week (we have 2 small children and are expecting another child this summer - oldest child is severely ... Read Full Review
2 x £75 credit check fee were paid - CON
2 x £75 credit check fee were paid - CON
By : Charlie D
28 Mar 2018The attitude of Concept Lettings towards its tenants would have been acceptable in Victorian times but things have moved on since then. Quite shocking to think that vulnerable families have been...
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Last updated at 11/30/2, 12:00:00 AM by allAgents