The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

1/5, 4 Reviews
0% Recommended
0% letting valuation accuracy
33% letting fee satisfaction
By : 'D'
Services : Letting(I am a Tenant)
Rent PCM : £525
Would you recommend ? : No
Postcode : LE11
I can't describe how bad my experience was with this worst agency ever. It was only the start of tenancy and it started with load of lies. I was the first customer to see a property in Loughborough on rightmove and I was booked an appointment for viewing. I highlighted clearly that I wanted the property I do have good records and professional with no problems at all. They called me to postpone the appointment viewing for reasons of training!! I insisted that I am interested in the property and that I am in a rush to move in so they gave me another appointment for the day after and they promised the property is available and not to worry. In the mean time I made my plans and I contacted my landlord and my manager to give notices!! They did not mention any payments to hold the property or whatsoever. They called on same day of training saying sorry the property is gone. What !!! when and how !!!! and what happened to the training. They told me all sort of lies and the manager Rebecca does not have a clue about what other staffs were doing one of the staffs hung up the phone on my face with no clear explanation. They did not bother to check the records ..very abusive and worst experience ever...would you like to go through this hassle even before starting the tenancy ! Certainly NO they are not serious just avoid as much as you can ... SHAME ON YOU BUTLINPS it was my mistake to even consider contacting you and I am very thankful I did not go through this bad experience for months ..Thanks
Very bad because of bad service obviously
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 33.00% | £525 | £1,200 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 1 |
Butlin Property Services Limited
40 Howard Road, Clarendon Road, Leicester, Leicestershire
LE2 1XG
0116 2745778
By : 'Katy'
Branch : Leicester, 40 Howard Road, Clarendon Road
Services : Property Management (They manage our building)
Would you recommend ? : No
Postcode : LE11
This company managed a building of 76 flats between 2020 and 2024 and the communal areas were continually unclean, lights broken, lift broken for 2 weeks, no cover for concierge illness or annual leave. The staff they employed are lovely, just unable to do their job under terrible management. ... Read Full Review
By : Julie
24 Sept 2024Katy, just found your review & couldn't agree with you more. I own & live in a flat in a development managed (if you can call it that) by Butlins. They never visit, electric gates broken for ...
By : 'Holly-Ann'
Branch : Leicester, 40 Howard Road, Clarendon Road
Services : Letting (As a Owner)
Rent PCM : £1200
Would you recommend ? : No
Postcode : LE1
If I could put ZERO stars I most defiantly would. I've been dealing with this pathetically useless company for six years now and they just get worse and WORSE. The staff are SO useless, unhelpful, rude, they look very unpresentable , never answer the phone, NEVER attend to ANYTHING and when ... Read Full Review
By : 'D'
Branch : Leicester, 40 Howard Road, Clarendon Road
Services : Letting (As a Tenant)
Rent PCM : £525
Would you recommend ? : No
Postcode : LE11
I can't describe how bad my experience was with this worst agency ever. It was only the start of tenancy and it started with load of lies. I was the first customer to see a property in Loughborough on rightmove and I was booked an appointment for viewing. I highlighted clearly that I wanted ... Read Full Review
Very bad because of bad service obviously
By : 'Nathan'
Branch : Leicester, 40 Howard Road, Clarendon Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LE1
Our flat was flooded on Friday, August 18th, 2017 after 5pm when our neighbor's boiler broke and starting spewing water. Our neighbor was away, so no one could open the flat door to let a plumber shut off the water. When I tried to call Butlin Property Services, who manage our block of flats, they ... Read Full Review
By : Thomas Butlin
13 Sept 2017Dear Mr Brown, As I have replied to your google review with the same content on the 20th August. I will summarise the response here. - There are emergency numbers posted on the notice boards. -...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.