Butlin Property Services Limited

Our flat was flooded on Friday, August 18th, 2017 after 5pm when our neighbor's boiler broke and starting spewing water. Our neighbor was away, so no one could open the flat door to let a plumber shut off the water. When I tried to call Butlin Property Services, who manage our block of flats, they did not pick up, as they only answer calls between 8am-5pm. It would have saved a lot of damage to our flat if they had a 24-hour emergency line so that someone with a master key could have let a plumber into our neighbor's flat. In fact, it seems unusual that they do not have a 24-hour emergency line. Instead the fire brigade was called to break down the door and stop the leak, which was now flowing across the entire 3rd floor of a 5-story block of flats, flowing down the outside wall of the building, and leaking through the floor into flats below, potentially causing shorts in the electrical conduits. Power was shut off to flats, presumably until Monday when Butlin opens for business again. I'm not quite sure what Butlin is paid to do (clean the communal areas?) if not to respond to building maintenance emergencies. Even the firemen and city council had trouble getting in touch with management. This is a dysfunctional management company. Avoid at all costs if you would like help in an emergency at your property.