I have just been released form a tenancy early with lots of difficulty. I decided to opt for a 2 year lease due to the charges attached to the renewal of a contract. I informed the branch of my situation and requested they re advertise my property, this was June. I would call the agent assigned to my property weekly to be told that they have had lots of viewing but no takers and this went on for 4 months. The point where things changed was when I said I would not be making any further rent payments and to some miracle the property was let less than two weeks after this point. Peter Alan are now trying to charge me £266.76 to cover the cost of advertising the property when my landlord is paying for a fully managed package. They are also refusing to issue me with a refund of rent owed along with my bond until I've paid the invoice issued which simply reads "Landlord set up fee" which isn't good enough by any means. the cardiff branch are being deliberately obstructive and unhelpful. I would recommend that you avoid Peter Alan at all costs if you can. They are only interested in making money and customer services doesn't exist.