When I was renting a house, everything was perfect. No issues, all agents was very helpful... Everything changed when I was in situation that lanlord send me a letter with information that I need to move out during 2 months, because he want to move in!!!! No help at all from agency with finding new house, only calls with questions when we will move out and threats that our case will finish in court!!!! They didn't want to hear explantions that during this period we have 3 week holiday ( booked one year earlier),children and they school, that we need to find something safe and close to it. Nothing!!!! No extra days to move out!!! End of story... We found house, we shortened our holiday, we moved out!!! Firstly they came to pick up keys to house 3 days after deadline because of bank holiday( which when we ask for we couldn't have) and now after 3 weeks we didn't received deposit back!!!! What is the funniest thing...they never called me that landlord has some issues with house , I called them after a week of moving out to ask what is going on... "lovely" lady on the phone said that she don't have any details about it and when she will found out she will call me back... she never did!!! I called her back today.. And what?? She still don't know nothing!!! Only information what she gave me was that landlord said that house was filthy and greasy!!!! And needs deep cleaning.Joke!!! I already called DPS. Avoid this "Agency" as fire!!!! So much stress and they are not helpful at all!!!!!!!