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The UK's Largest Customer Review Website for the Property Industry

1/5, 16 Reviews
0% Recommended
40% letting valuation accuracy
0% letting fee satisfaction
By : 'Mary'
Services :
Rent PCM : £600
Would you recommend ? : No
Postcode : ML3
Kenny Stenhouse will assure you your tenants deposits have been lodged......they are not! Criminal proceedings are being investigated and there's other options to follow outside of property law. **They will always get caught in the end!
Shocking
By : mc
21 May 2018he and his atrocious, rude, callous staff, who put the phone down every time i call to enquire where my missing rent of 4285 pounds is claim i am the only person with this problem! he is an utter disgrace. i had started with martin and co and they did not inform me that the company had been taken over by this person with such a shameful and dubious business past.
By : Location
21 May 2018Hello Mary. We can not seem to figure out who you are or the property this may relate to. Can you please contact us with further details so we are able to assist? Thanks- Location.
By : Mary h
21 May 2018Oh you know who I am and despite emails and phone calls you still refuse to pay! MC a lady posted about a Facebook group called Scottish Landlords Network. We are all exchanging info there about how we will get our money.
By : mc
23 May 2018he has a warehouse in motherwell called surface works with lots of tenstimonials. a very nice young english chap, who the frauds in the shop denied even existing. kenny threatened me and told me complaining and commenting on reviews were not going to get my money and what he was going to do to the guy who first complained about him. he is obviously a thug too who has already been bankrupt. its in the hands of my lawyers now, I've made complaints to south lanarkshire council and the police. he won't answer my tenant now. i asked for receipts for all the so called repairs that they claimed they were carrying out. now appeared. the man is a fraud and has stolen over 4285 pounds from me. i think we all need to turn up at surface works in motherwell. i feel sorry for the guys who are working for him. they must be in fear of their salary. he claimed it was only me who had a dispute with him. a total fraud, cheat, liar and thief!
By : mc
23 May 2018ImageSee photos Map of The Surface Worksmap expand icon Image See outside The Surface Works WebsiteDirections Save 2.7 3 Google reviews Bathroom supply store in Motherwell, Scotland Address: 70 Elison Ct, Motherwell ML1 2DN, UK Hours: Open ⋅ Closes 6PM Phone: +44 1698 265357 Suggest an edit this is his other business, you will be able find images of him on google images. you should be able to guess which one he is, i did meet him once. is he diverting all of our missing thousands, must be hundreds of thousands by the amount of people who are complaining here!
By : mc
23 May 2018hey location. i see you are commenting to mary you don't know who she is? you certainly know who i am, I've been emailing you everyday, my sister and my nephew have been contacting you daily, you have lied to them. i gave my nephew permission to receive the 4285 pounds that you are illegally with holding from me, in other words, stealing. you know who i am. why not comment on me. where is my money. the stress felt by the victims of kenny, is very evident. I have been contacting these plausible liars for months. Kenny now blames gillian, who worked faithfully for him for years for mis appropriating the funds. My tenant has been informed that he can claim up to 3x his stolen deposit . they refuse to provide proof that they banked his deposit. does anyone know if they are regulated by anyone? Mary, i sym[pathise with you, we are all pawns in Kennys little game of illegally with holding our money. He doesn't seem to care, that this must have a traumatic effect on the people he his behind in surface works in hamilton, location in airdrie and location in hamilton!
By : Mary h
24 May 2018Mc - please make contact through Facebook group ‘Scottish landlords network' A few of us have action plans against Location, the more there are of us, the better!
By : maggie c
26 May 2018hi mary, just joined it. i also have started proceedings with a lawyer against this fraud. it got worse yesterday when i discovered my tenant was made pay 3 months rent in advance. he went into locations in hamilton and jennifer gave him a false serial number for his deposit and when he contacted safe deposit scotland it did not match his address. so stenhouse has made almost 10k from my tenant and myself and paid a token of 541 pounds to me this week!
By : Location
29 May 2018Hi Mary- we are still no closer to confirming who you are and have reported this to all agents. Can you please confirm your full name, or an address, or call us at the office so we can resolve this for you. Thanks- Location.
By : D Mathieson
24 Dec 2018I can confirm no deposit made my on behalf of my tenant either. Leaving £595.00 to be paid by me on tenants behalf. No help or co-operation from Hamilton office for myself or tennant. Trading standards informed.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 40% | 0% | £450 | £2,000 |
Lets by Location
83 Cadzow Street, Hamilton, South Lanarkshire
ML3 6DY
01698 892555


By : 'Liz'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : ML6
Still waiting for a deposit to be refunded since september 2017, and an outstanding rent payment. I have also now had to pay money to a tenant who has just left my tenancy to cover the deposit he paid to location! Location never logged the deposit he paid with a rent deposit scheme and have... Read Full Review
Bad
By : Giuliana weir
30 May 2019I'm a tenant with location went last week shut up no warning whatsoever no letters landlords money been taken from it shut 7 months disgraceful who do I know contact...
By : 'C'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : ML3
Check the Sunday Mail from 1st July or the Daily Record website to see what really goes on here. Tip of the... Read Full Review

By : 'Matt/Sarah'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : GLA
We have two properties with the company. We live in south africa, we have not received any payments from them for 8months! We have emailed and called. They won't give us the tenants details or our keys back. We are getting someone to the property today. As the mortgage company is now starting... Read Full Review
Bad!
By : 'Not-taking-it-anymore'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : No
Postcode : ML3
Not only is it bad enough having to deal with con man Kenny, you have to deal with ** who insists people are not owed thousands! *** I'm hearing of increasing numbers of landlords, tenants and tradesmen all owed money by this firm and that they are now lying to the Police! It's... Read Full Review
Shocking
By : 'Mem'
Services : Letting( As a Owner )
Rent PCM : £450
Would you recommend ? : No
Postcode : G72
This "company" should not be allowed to operate any kind of agency. They withhold rents. Do not look after properties, allowing a state of disrepair that costs huge sums to put right. Don't return calls, are never available, make false promises over and over again and again. Painting ... Read Full Review
Extortionate for the "service" they provide
By : 'Peggy'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : ML1
Please save yourself the heartache and avoid this company at all cost - either as a landlord or a tenant. Kenny Stenhouse owes thousands to landlords, he doesn't lodge the tenants deposits, his staff avoid answering the phone (as they must hear complaints all day long) and just fob you off if... Read Full Review
he hasn't just taken the fee - he has taken every penny that my tenant has paid to him
By : 'JP'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : ML3
I have worked with a few letting agents and this is by far the worst. There is no word bad enough in the dictionary to describe this business. Repeatedly, I was told my deposit was safely lodged in a deposit scheme but it never was. I still don't know where it is. I was threatened with... Read Full Review

By : 'Gillian'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : ML3
Here's me thinking Kenny at Location was just avoiding me! I'm shocked by how many people are owed money by him! At least the police are involved now and it's no longer a civil case. This agency did not lodge my deposit and refuse to give it back to me! That's theft, right?... Read Full Review
By : maggie c
23 May 2018well just off the phone,from my daily call to location hamilton. Jennifer, who he is now hiding behind informs me that i have only to deal with kenny directly on his mobile. of course, she is not...
By : 'Mary'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : No
Postcode : ML3
Kenny Stenhouse will assure you your tenants deposits have been lodged......they are not! Criminal proceedings are being investigated and there's other options to follow outside of property law. **They will always get caught in the... Read Full Review
Shocking
By : mc
21 May 2018he and his atrocious, rude, callous staff, who put the phone down every time i call to enquire where my missing rent of 4285 pounds is claim i am the only person with this problem! he is an utter...

By : 'FedUp'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : No
Postcode : ML3
Renting my home to Location was the worst decision I have made in a long time. Kenny is in charge of finance and you have to constantly chase money and paperwork. I am ringing the office on a daily basis now and he doesn't have a mobile number either - wonder why?? Now starting an official... Read Full Review
Attrocious when I am receiving nothing !!
By : Location
17 May 2018Thanks for your review. Your payment has been delayed because we were waiting on the invoice for a recent repair which you authorised. This came in only today and your payment has now been...
By : 'Gillian'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : ML30
Never dealt with my heating, a year and the broken window was never fixed and refusing to deal with my deposit even though the landlord has emailed them saying it's fine to pay back in full. *They have the worst service I've ever received. Told me to go to the property ombudsman the... Read Full Review

By : 'MC'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : ML36
THIS IS MY SECOND TIME WRITING ABOUT THESE DISGRACEFUL PEOPLE. THEY HAVE KEPT MY TENANTS RENT FOR 10 MONTHS NOW AND REFUSE TO RESPOND TO EMAILS. I HAVE ASKED THEM FOR EVIDENCE THAT THEY SUBMITTED MY TENANTS DEPOSIT TO SAFE DEPOSIT SCOTLAND, THEY DONT ASWER EMAILS AND HE IS NEVER IN THE OFFICE. I AM ... Read Full Review
HIGHEST FEES IN THE BUSINESS, I HAVE PAID THIS GUY 14 per cent to illegally with hold my money!
By : John Kusz
22 May 2018Looking at the above comments from MC I believe that I am the person ( Cush) he is making comments about, the truth is that this scumbag was meant to meet me and cancels the meeting as he is not man...
By : 'Bill'
Services : Letting( As a Owner )
Rent PCM : £622
Would you recommend ? : No
Postcode : ML3
Be VERY aware of getting involved with this company in any way. They tell lie after lie about the reasons for late payment of rent, do not respond to e-mails or calls, and develop mild amnesia when asked about why the same issue recurs month after month after month! I could go on - but in short: ... Read Full Review
I wouldn't pay them a penny to walk my dog, never mind manage my property
By : Location
17 Apr 2018Hello Bill, we can't seem to find any client this name would relate to. Please can you contact us with your name and property address and we can investigate your issue and reply accordingly. Many...

By : 'lindsay'
Services : Letting( As a Owner )
Rent PCM : £510
Would you recommend ? : No
Postcode : WHIS
Dreadful service, always late in paying rent over.Impossible to get hold of on the phone, always got excuses for late payment, promise to improve, never... Read Full Review
not worth a penny
By : Gc
8 May 2018Contact me on Facebook through the Scottish landlords network group. I'm also owed money from...

By : 'Ashley'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : No
Postcode : ML3
By far the most incompetent estate agency I've ever had the displeasure of dealing with. Did not protect my deposit for four and a half years, then only done so in January of this year. Failed to provide me with the deposit protection scheme despite me asking several times in writing. Eventually I... Read Full Review


By : 'sammoore89'
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : No
Postcode : G72
We have had continual problems with this estate agents. We moved in over 6 months ago and there are still outgoing repairs which are yet to be completed. We contact them regulary to chase up the repairs as we cannot speak to the landlord direct, they say they will phone back but never do. We... Read Full Review
By : Ailidh
13 Sept 2015No surprise there, they never carried out ANY repairs when I was with them...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Last updated at 11/30/2, 12:00:00 AM by allAgents