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Hamilton, ML3
1/5, 16 Reviews
0% Recommended
40% letting valuation accuracy
0% letting fee satisfaction
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"We have had continual..."
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1 Star Review
Kenny
Louise
By : 'sammoore89'
Services :
Rent PCM : £450
Would you recommend ? : No
Postcode : G72
8 Apr 2015
People found this helpful6
We have had continual problems with this estate agents. We moved in over 6 months ago and there are still outgoing repairs which are yet to be completed. We contact them regulary to chase up the repairs as we cannot speak to the landlord direct, they say they will phone back but never do. We always end up phoning them. We regulary contacted the estate agents about the repairs and still in February nothing had been done. The estate agents then said that they would give the landlord until 26th February 2015 to organise and carry out the repairs - as this did not happen and they did not hear from the landlord they sent out there contractor on 20.03.15. He came along with 2 other men and pulled all the floor up (making the flat even more of a state) and took pictures of the floorboards and then measured the floor in the bathroom and hall for new floor boards and the bathroom, hall and spare room for new flooring. They left the flat in a state with more rips in the flooring and mess everywhere. He was then to send a report to the estate agents and they would ok the work and it would get carried out. We rang the estate agents on Tuesday 24.03.15 as we had heard nothing. They said they had not yet received the report from their contractor (even though he came out to the propert at 10am on 20.03.14). We rang again on Wednesday (25.03.15) and they said they had received the report but their were a few things they needed to clarify - it also transpired that their contractor had not included anything about the state of the floorboards (even though he had took pictures of them and I saw them with my own two eyes) etc. so estate agents said she would ask the contractor about this. The estate agents then rang on Thursday (26.03.15) and advised that the landlord has now said that he will carry out the repairs himself! As if we hadnt been messed around enough! Still do date (07.04.15) nothing has been done and we have not heard from the estate agents. The landlord and the estate agents have had plenty of chances and time to sort this. Considering it is coming up to 6 months since we moved in and the landlord was aware of the repairs way before we moved in. Additional to the repairs inside the property which are still outstanding - the secure entry door at the bottom is unsecure and there have been 3 instances in which there have been people within the close who do not live there, smoking, littering and running up and down the stairs making huge amounts of noise. We have to go through the estate agents for any building maintanence needed and they just passed us the number of the building maintanence who then when we rang said that it is not our place to contact them direct and it should be the estate agents who report and arrange the repairs. Basically the service we have recieved from both the estate agents and landlord has been appualing and I would not wish this upon anyway as it is stressful enough moving house never mind with the continual lack of service and constant battle with the estate agents/landlord which is now in excess of 5 coming up 6 months!
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By : Ailidh
13 Sept 2015No surprise there, they never carried out ANY repairs when I was with them either.
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Matt/Sarah da Cruz
Not-taking-it-anymore
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 40% | 0% | £450 | £2,000 |
Address
Lets by Location
83 Cadzow Street, Hamilton, South Lanarkshire
ML3 6DY
01698 892555
Services offered
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- Lettings
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Lets by Location Branches (View All 2)
STEALING DESPOSITS FROM ...
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1 Star Review
By : 'Liz'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : ML6
3 Jul 2018
People found this helpful8
Still waiting for a deposit to be refunded since september 2017, and an outstanding rent payment. I have also now had to pay money to a tenant who has just left my tenancy to cover the deposit he paid to location! Location never logged the deposit he paid with a rent deposit scheme and have... Read Full Review
Comments on Agent Fees
Bad
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By : Giuliana weir
30 May 2019I'm a tenant with location went last week shut up no warning whatsoever no letters landlords money been taken from it shut 7 months disgraceful who do I know contact...
Public at ...
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1 Star Review
By : 'C'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : ML3
2 Jul 2018
People found this helpful7
Check the Sunday Mail from 1st July or the Daily Record website to see what really goes on here. Tip of the... Read Full Review
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Thieves!!!!!!!!! ...
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1 Star Review
By : 'Matt/Sarah'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : GLA
14 Jun 2018
People found this helpful8
We have two properties with the company. We live in south africa, we have not received any payments from them for 8months! We have emailed and called. They won't give us the tenants details or our keys back. We are getting someone to the property today. As the mortgage company is now starting... Read Full Review
Comments on Agent Fees
Bad!
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Family of thieves and ...
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1 Star Review
By : 'Not-taking-it-anymore'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : No
Postcode : ML3
10 Jun 2018
People found this helpful13
Not only is it bad enough having to deal with con man Kenny, you have to deal with ** who insists people are not owed thousands! *** I'm hearing of increasing numbers of landlords, tenants and tradesmen all owed money by this firm and that they are now lying to the Police! It's... Read Full Review
Comments on Agent Fees
Shocking
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Thieves ...
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1 Star Review
By : 'Mem'
Services : Letting( As a Owner )
Rent PCM : £450
Would you recommend ? : No
Postcode : G72
30 May 2018
People found this helpful8
This "company" should not be allowed to operate any kind of agency. They withhold rents. Do not look after properties, allowing a state of disrepair that costs huge sums to put right. Don't return calls, are never available, make false promises over and over again and again. Painting ... Read Full Review
Comments on Agent Fees
Extortionate for the "service" they provide
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Avoid at all ...
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1 Star Review
By : 'Peggy'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : ML1
29 May 2018
People found this helpful11
Please save yourself the heartache and avoid this company at all cost - either as a landlord or a tenant. Kenny Stenhouse owes thousands to landlords, he doesn't lodge the tenants deposits, his staff avoid answering the phone (as they must hear complaints all day long) and just fob you off if... Read Full Review
Comments on Agent Fees
he hasn't just taken the fee - he has taken every penny that my tenant has paid to him
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Shocking! ...
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1 Star Review
By : 'JP'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : ML3
21 May 2018
People found this helpful5
I have worked with a few letting agents and this is by far the worst. There is no word bad enough in the dictionary to describe this business. Repeatedly, I was told my deposit was safely lodged in a deposit scheme but it never was. I still don't know where it is. I was threatened with... Read Full Review
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I'm not the only ...
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1 Star Review
By : 'Gillian'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : ML3
21 May 2018
People found this helpful6
Here's me thinking Kenny at Location was just avoiding me! I'm shocked by how many people are owed money by him! At least the police are involved now and it's no longer a civil case. This agency did not lodge my deposit and refuse to give it back to me! That's theft, right?... Read Full Review
Comments (6)Was this helpful?:
By : maggie c
23 May 2018well just off the phone,from my daily call to location hamilton. Jennifer, who he is now hiding behind informs me that i have only to deal with kenny directly on his mobile. of course, she is not...
Fleecing landlords all over ...
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1 Star Review
By : 'Mary'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : No
Postcode : ML3
21 May 2018
People found this helpful14
Kenny Stenhouse will assure you your tenants deposits have been lodged......they are not! Criminal proceedings are being investigated and there's other options to follow outside of property law. **They will always get caught in the... Read Full Review
Comments on Agent Fees
Shocking
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By : mc
21 May 2018he and his atrocious, rude, callous staff, who put the phone down every time i call to enquire where my missing rent of 4285 pounds is claim i am the only person with this problem! he is an utter...
he is ...
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1 Star Review
By : 'FedUp'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : No
Postcode : ML3
15 May 2018
People found this helpful6
Renting my home to Location was the worst decision I have made in a long time. Kenny is in charge of finance and you have to constantly chase money and paperwork. I am ringing the office on a daily basis now and he doesn't have a mobile number either - wonder why?? Now starting an official... Read Full Review
Comments on Agent Fees
Attrocious when I am receiving nothing !!
Comments (6)Was this helpful?:
By : Location
17 May 2018Thanks for your review. Your payment has been delayed because we were waiting on the invoice for a recent repair which you authorised. This came in only today and your payment has now been...
Stay ...
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1 Star Review
By : 'Gillian'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : ML30
10 May 2018
People found this helpful4
Never dealt with my heating, a year and the broken window was never fixed and refusing to deal with my deposit even though the landlord has emailed them saying it's fine to pay back in full. *They have the worst service I've ever received. Told me to go to the property ombudsman the... Read Full Review
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DO NOT TRUST THESE PEOPLE ...
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1 Star Review
By : 'MC'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : ML36
10 May 2018
People found this helpful5
THIS IS MY SECOND TIME WRITING ABOUT THESE DISGRACEFUL PEOPLE. THEY HAVE KEPT MY TENANTS RENT FOR 10 MONTHS NOW AND REFUSE TO RESPOND TO EMAILS. I HAVE ASKED THEM FOR EVIDENCE THAT THEY SUBMITTED MY TENANTS DEPOSIT TO SAFE DEPOSIT SCOTLAND, THEY DONT ASWER EMAILS AND HE IS NEVER IN THE OFFICE. I AM ... Read Full Review
Comments on Agent Fees
HIGHEST FEES IN THE BUSINESS, I HAVE PAID THIS GUY 14 per cent to illegally with hold my money!
Comments (1)Was this helpful?:
By : John Kusz
22 May 2018Looking at the above comments from MC I believe that I am the person ( Cush) he is making comments about, the truth is that this scumbag was meant to meet me and cancels the meeting as he is not man...
Worst letting experience of ...
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1 Star Review
By : 'Bill'
Services : Letting( As a Owner )
Rent PCM : £622
Would you recommend ? : No
Postcode : ML3
16 Apr 2018
People found this helpful6
Be VERY aware of getting involved with this company in any way. They tell lie after lie about the reasons for late payment of rent, do not respond to e-mails or calls, and develop mild amnesia when asked about why the same issue recurs month after month after month! I could go on - but in short: ... Read Full Review
Comments on Agent Fees
I wouldn't pay them a penny to walk my dog, never mind manage my property
Comments (1)Was this helpful?:
By : Location
17 Apr 2018Hello Bill, we can't seem to find any client this name would relate to. Please can you contact us with your name and property address and we can investigate your issue and reply accordingly. Many...
Dreadful service, always late ...
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1 Star Review
By : 'lindsay'
Services : Letting( As a Owner )
Rent PCM : £510
Would you recommend ? : No
Postcode : WHIS
23 Feb 2018
People found this helpful13
Dreadful service, always late in paying rent over.Impossible to get hold of on the phone, always got excuses for late payment, promise to improve, never... Read Full Review
Comments on Agent Fees
not worth a penny
Comments (2)Was this helpful?:
By : Gc
8 May 2018Contact me on Facebook through the Scottish landlords network group. I'm also owed money from...
By far the most incompetent ...
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1 Star Review
By : 'Ashley'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : No
Postcode : ML3
3 Sept 2017
People found this helpful15
By far the most incompetent estate agency I've ever had the displeasure of dealing with. Did not protect my deposit for four and a half years, then only done so in January of this year. Failed to provide me with the deposit protection scheme despite me asking several times in writing. Eventually I... Read Full Review
Comments (0)Was this helpful?:
We have had continual ...
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1 Star Review
By : 'sammoore89'
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : No
Postcode : G72
8 Apr 2015
People found this helpful6
We have had continual problems with this estate agents. We moved in over 6 months ago and there are still outgoing repairs which are yet to be completed. We contact them regulary to chase up the repairs as we cannot speak to the landlord direct, they say they will phone back but never do. We... Read Full Review
Comments (1)Was this helpful?:
By : Ailidh
13 Sept 2015No surprise there, they never carried out ANY repairs when I was with them...
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