Still waiting for a deposit to be refunded since september 2017, and an outstanding rent payment. I have also now had to pay money to a tenant who has just left my tenancy to cover the deposit he paid to location! Location never logged the deposit he paid with a rent deposit scheme and have... Read Full Review

Check the Sunday Mail from 1st July or the Daily Record website to see what really goes on here. Tip of the... Read Full Review

We have two properties with the company. We live in south africa, we have not received any payments from them for 8months! We have emailed and called. They won't give us the tenants details or our keys back. We are getting someone to the property today. As the mortgage company is now starting... Read Full Review

Not only is it bad enough having to deal with con man Kenny, you have to deal with ** who insists people are not owed thousands! *** I'm hearing of increasing numbers of landlords, tenants and tradesmen all owed money by this firm and that they are now lying to the Police! It's... Read Full Review

This "company" should not be allowed to operate any kind of agency. They withhold rents. Do not look after properties, allowing a state of disrepair that costs huge sums to put right. Don't return calls, are never available, make false promises over and over again and again. Painting ... Read Full Review

Please save yourself the heartache and avoid this company at all cost - either as a landlord or a tenant. Kenny Stenhouse owes thousands to landlords, he doesn't lodge the tenants deposits, his staff avoid answering the phone (as they must hear complaints all day long) and just fob you off if... Read Full Review

I have worked with a few letting agents and this is by far the worst. There is no word bad enough in the dictionary to describe this business. Repeatedly, I was told my deposit was safely lodged in a deposit scheme but it never was. I still don't know where it is. I was threatened with... Read Full Review

Here's me thinking Kenny at Location was just avoiding me! I'm shocked by how many people are owed money by him! At least the police are involved now and it's no longer a civil case. This agency did not lodge my deposit and refuse to give it back to me! That's theft, right?... Read Full Review

Kenny Stenhouse will assure you your tenants deposits have been lodged......they are not! Criminal proceedings are being investigated and there's other options to follow outside of property law. **They will always get caught in the... Read Full Review

Renting my home to Location was the worst decision I have made in a long time. Kenny is in charge of finance and you have to constantly chase money and paperwork. I am ringing the office on a daily basis now and he doesn't have a mobile number either - wonder why?? Now starting an official... Read Full Review

Never dealt with my heating, a year and the broken window was never fixed and refusing to deal with my deposit even though the landlord has emailed them saying it's fine to pay back in full. *They have the worst service I've ever received. Told me to go to the property ombudsman the... Read Full Review

THIS IS MY SECOND TIME WRITING ABOUT THESE DISGRACEFUL PEOPLE. THEY HAVE KEPT MY TENANTS RENT FOR 10 MONTHS NOW AND REFUSE TO RESPOND TO EMAILS. I HAVE ASKED THEM FOR EVIDENCE THAT THEY SUBMITTED MY TENANTS DEPOSIT TO SAFE DEPOSIT SCOTLAND, THEY DONT ASWER EMAILS AND HE IS NEVER IN THE OFFICE. I AM ... Read Full Review

Be VERY aware of getting involved with this company in any way. They tell lie after lie about the reasons for late payment of rent, do not respond to e-mails or calls, and develop mild amnesia when asked about why the same issue recurs month after month after month! I could go on - but in short: ... Read Full Review

Dreadful service, always late in paying rent over.Impossible to get hold of on the phone, always got excuses for late payment, promise to improve, never... Read Full Review

By far the most incompetent estate agency I've ever had the displeasure of dealing with. Did not protect my deposit for four and a half years, then only done so in January of this year. Failed to provide me with the deposit protection scheme despite me asking several times in writing. Eventually I... Read Full Review

We have had continual problems with this estate agents. We moved in over 6 months ago and there are still outgoing repairs which are yet to be completed. We contact them regulary to chase up the repairs as we cannot speak to the landlord direct, they say they will phone back but never do. We... Read Full Review