Hamilton , ML3

Liz said about Lets by Location

Services : Letting( As a Owner )Date: 2nd Jul 2018

Still waiting for a deposit to be refunded since september 2017, and an outstanding rent payment. I have also now had to pay money to a tenant who has just left my tenancy to cover the deposit he paid to location! Location never logged the deposit he paid with a rent deposit scheme and have refused to return this. I have made contact with kenny stenhouse via phone and email countless times and he tells lies and now refuses to speak to me. Google kenny stenhouse director of location, letsbylocation, and also director of the surface works in motherwell. You will quickly see that this man is not a reputable buisness man. He is stealing money from tenants and landords and so far getting away with it! Check companies house and you will quickly see how many previous companies he has folded! Wish I had done my research before I allowed this criminal to manage the let of my property! And i say criminal because he has stolen tenents deposits and theft is a crime!

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By : Giuliana weir

30 May 2019

I'm a tenant with location went last week shut up no warning whatsoever no letters landlords money been taken from it shut 7 months disgraceful who do I know contact...

Public at ...

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1 Star Review

By : 'C'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : ML3

2 Jul 2018

People found this helpful7

Check the Sunday Mail from 1st July or the Daily Record website to see what really goes on here. Tip of the... Read Full Review

C pike said about Lets by Location

Services : Letting( As a Owner )Date: 1st Jul 2018

Check the Sunday Mail from 1st July or the Daily Record website to see what really goes on here. Tip of the iceberg.

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Thieves!!!!!!!!! ...

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1 Star Review

Kenny

By : 'Matt/Sarah'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : GLA

14 Jun 2018

People found this helpful8

We have two properties with the company. We live in south africa, we have not received any payments from them for 8months! We have emailed and called. They won't give us the tenants details or our keys back. We are getting someone to the property today. As the mortgage company is now starting... Read Full Review

Comments on Agent Fees

Bad!

Matt/Sarah da Cruz said about Lets by Location

Services : Letting( As a Owner )Date: 13th Jun 2018

We have two properties with the company. We live in south africa, we have not received any payments from them for 8months! We have emailed and called. They won't give us the tenants details or our keys back. We are getting someone to the property today. As the mortgage company is now starting procedures for repossession. We will also get this man!!!!! Do not work with this company, they are thieves!!!

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Family of thieves and ...

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1 Star Review

By : 'Not-taking-it-anymore'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : No
Postcode : ML3

10 Jun 2018

People found this helpful13

Not only is it bad enough having to deal with con man Kenny, you have to deal with ** who insists people are not owed thousands! *** I'm hearing of increasing numbers of landlords, tenants and tradesmen all owed money by this firm and that they are now lying to the Police! It's... Read Full Review

Comments on Agent Fees

Shocking

Not-taking-it-anymore said about Lets by Location

Services : Letting( As a Owner )Date: 9th Jun 2018

Not only is it bad enough having to deal with con man Kenny, you have to deal with who insists people are not owed thousands! *
I'm hearing of increasing numbers of landlords, tenants and tradesmen all owed money by this firm and that they are now lying to the Police! It's shocking that Location think us landlords are wrong to be demanding our money/income and shocking that trusting tenants deposits have gone missing! Shocking that tenants extra money in Kenny's 'holding' account has not been returned.

Need I go on!

The Scottish Landlords Network Facebook group is very helpful for anyone finding it difficult to make any progress against Location. there's lots of professionals there with good advice.

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Thieves ...

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1 Star Review

By : 'Mem'
Services : Letting( As a Owner )
Rent PCM : £450
Would you recommend ? : No
Postcode : G72

30 May 2018

People found this helpful8

This "company" should not be allowed to operate any kind of agency. They withhold rents. Do not look after properties, allowing a state of disrepair that costs huge sums to put right. Don't return calls, are never available, make false promises over and over again and again. Painting ... Read Full Review

Comments on Agent Fees

Extortionate for the "service" they provide

Mem said about Lets by Location

Services : Letting( As a Owner )Date: 29th May 2018

This "company" should not be allowed to operate any kind of agency. They withhold rents. Do not look after properties, allowing a state of disrepair that costs huge sums to put right. Don't return calls, are never available, make false promises over and over again and again. Painting and cleaning between tenants took 3 months to complete! Between delayed passing on of rents from the tenant and charges for "repairs " which we now doubt if were even genuine, and withholding a large sum from the final rent from the tenant claiming we owed them! This was supposedly because of the tenant staying on when we reached the point of no other option but to terminate our contract. The list of problems is so long it would take several hours to recite.

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Avoid at all ...

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1 Star Review

By : 'Peggy'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : ML1

29 May 2018

People found this helpful11

Please save yourself the heartache and avoid this company at all cost - either as a landlord or a tenant. Kenny Stenhouse owes thousands to landlords, he doesn't lodge the tenants deposits, his staff avoid answering the phone (as they must hear complaints all day long) and just fob you off if... Read Full Review

Comments on Agent Fees

he hasn't just taken the fee - he has taken every penny that my tenant has paid to him

Peggy Sue said about Lets by Location

Services : Letting( Property Management )Date: 28th May 2018

Please save yourself the heartache and avoid this company at all cost - either as a landlord or a tenant. Kenny Stenhouse owes thousands to landlords, he doesn't lodge the tenants deposits, his staff avoid answering the phone (as they must hear complaints all day long) and just fob you off if they do. I have received the most appalling treatment as a landlord and I just hope the tenant of my flat isn't getting treated the same way... I am sure he will have lost his deposit as Location don't lodge them. I rue the day I ever chose to use this company. I don't know how Kenny Stenhouse, or his staff, sleep at night - or how he is still trading.

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Shocking! ...

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1 Star Review

By : 'JP'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : ML3

21 May 2018

People found this helpful5

I have worked with a few letting agents and this is by far the worst. There is no word bad enough in the dictionary to describe this business. Repeatedly, I was told my deposit was safely lodged in a deposit scheme but it never was. I still don't know where it is. I was threatened with... Read Full Review

JP said about Lets by Location

Services : Letting( As a Tenant )Date: 20th May 2018

I have worked with a few letting agents and this is by far the worst. There is no word bad enough in the dictionary to describe this business. Repeatedly, I was told my deposit was safely lodged in a deposit scheme but it never was. I still don't know where it is. I was threatened with eviction by my landlord as my rent hadn't been paid to them for months. I'd been paying it on time every month. Luckily for me, my landlord believed me. Please, please stay clear of this crowd. They lie, cheat and steal.

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I'm not the only ...

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1 Star Review

Kenny

By : 'Gillian'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : ML3

21 May 2018

People found this helpful6

Here's me thinking Kenny at Location was just avoiding me! I'm shocked by how many people are owed money by him! At least the police are involved now and it's no longer a civil case. This agency did not lodge my deposit and refuse to give it back to me! That's theft, right?... Read Full Review

Comments (6)

Gillian Mc said about Lets by Location

Services : Letting( As a Tenant )Date: 20th May 2018

Here's me thinking Kenny at Location was just avoiding me!

I'm shocked by how many people are owed money by him! At least the police are involved now and it's no longer a civil case.

This agency did not lodge my deposit and refuse to give it back to me! That's theft, right? Landlord is not liable as they've tried to get it back and have evidence of this. Landlord registrations support me and my landlord which is great.

I'm happy to exchange info also on that Facebook group.

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By : maggie c

23 May 2018

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well just off the phone,from my daily call to location hamilton. Jennifer, who he is now hiding behind informs me that i have only to deal with kenny directly on his mobile. of course, she is not...

Fleecing landlords all over ...

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1 Star Review

By : 'Mary'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : No
Postcode : ML3

21 May 2018

People found this helpful14

Kenny Stenhouse will assure you your tenants deposits have been lodged......they are not! Criminal proceedings are being investigated and there's other options to follow outside of property law. **They will always get caught in the... Read Full Review

Comments on Agent Fees

Shocking

Comments (10)

Mary H said about Lets by Location

Services : Letting( As a Owner )Date: 20th May 2018

Kenny Stenhouse will assure you your tenants deposits have been lodged......they are not!

Criminal proceedings are being investigated and there's other options to follow outside of property law. **They will always get caught in the end!

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By : mc

21 May 2018

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he and his atrocious, rude, callous staff, who put the phone down every time i call to enquire where my missing rent of 4285 pounds is claim i am the only person with this problem! he is an utter...

he is ...

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1 Star Review

Kenny

By : 'FedUp'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : No
Postcode : ML3

15 May 2018

People found this helpful6

Renting my home to Location was the worst decision I have made in a long time. Kenny is in charge of finance and you have to constantly chase money and paperwork. I am ringing the office on a daily basis now and he doesn't have a mobile number either - wonder why?? Now starting an official... Read Full Review

Comments on Agent Fees

Attrocious when I am receiving nothing !!

Comments (6)

FedUp said about Lets by Location

Services : Letting( As a Owner )Date: 14th May 2018

Renting my home to Location was the worst decision I have made in a long time. Kenny is in charge of finance and you have to constantly chase money and paperwork. I am ringing the office on a daily basis now and he doesn't have a mobile number either - wonder why?? Now starting an official complaints procedure

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By : Location

17 May 2018

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Thanks for your review. Your payment has been delayed because we were waiting on the invoice for a recent repair which you authorised. This came in only today and your payment has now been...

Stay ...

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1 Star Review

By : 'Gillian'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : ML30

10 May 2018

People found this helpful4

Never dealt with my heating, a year and the broken window was never fixed and refusing to deal with my deposit even though the landlord has emailed them saying it's fine to pay back in full. *They have the worst service I've ever received. Told me to go to the property ombudsman the... Read Full Review

Gillian said about Lets by Location

Services : Letting( As a Tenant )Date: 9th May 2018

Never dealt with my heating, a year and the broken window was never fixed and refusing to deal with my deposit even though the landlord has emailed them saying it's fine to pay back in full.

*They have the worst service I've ever received. Told me to go to the property ombudsman the Exhaled.

Stay well clear of this company!

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DO NOT TRUST THESE PEOPLE ...

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1 Star Review

Kenny

By : 'MC'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : ML36

10 May 2018

People found this helpful5

THIS IS MY SECOND TIME WRITING ABOUT THESE DISGRACEFUL PEOPLE. THEY HAVE KEPT MY TENANTS RENT FOR 10 MONTHS NOW AND REFUSE TO RESPOND TO EMAILS. I HAVE ASKED THEM FOR EVIDENCE THAT THEY SUBMITTED MY TENANTS DEPOSIT TO SAFE DEPOSIT SCOTLAND, THEY DONT ASWER EMAILS AND HE IS NEVER IN THE OFFICE. I AM ... Read Full Review

Comments on Agent Fees

HIGHEST FEES IN THE BUSINESS, I HAVE PAID THIS GUY 14 per cent to illegally with hold my money!

MC said about Lets by Location

Services : Letting( As a Owner )Date: 9th May 2018

THIS IS MY SECOND TIME WRITING ABOUT THESE DISGRACEFUL PEOPLE. THEY HAVE KEPT MY TENANTS RENT FOR 10 MONTHS NOW AND REFUSE TO RESPOND TO EMAILS. I HAVE ASKED THEM FOR EVIDENCE THAT THEY SUBMITTED MY TENANTS DEPOSIT TO SAFE DEPOSIT SCOTLAND, THEY DONT ASWER EMAILS AND HE IS NEVER IN THE OFFICE. I AM NOW IN THE PROCESS OF TAKING THEM TO COURT.
STENHOUSE THE DIRECTOR MADE ONE CALL WHERE HE THREATENED ME WITH MAKING COMPLAINTS "ISNAE" GOING TO HELP YI!" AND WHEN HE GETS HIS HANDS ON CUSH? WHAT HE WAS GOING TO DO TO HIM!
I HAVE RESIGNED MYSELF TO THE FACT THAT THEY HAVE STOLEN ALL OF THIS MONEY FROM ME! BUT WILL CONTINUE TO PERSUE. THEY ARE KNOWINGLY ALLOWING CLIENTS TO UNWITTINGLY FALL INTO SERIOUS MORTGAGE ARREARS WHICH PROVES THEM TO BE COMPLETLEY UNETHICAL!

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By : John Kusz

22 May 2018

Looking at the above comments from MC I believe that I am the person ( Cush) he is making comments about, the truth is that this scumbag was meant to meet me and cancels the meeting as he is not man...

Worst letting experience of ...

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1 Star Review

By : 'Bill'
Services : Letting( As a Owner )
Rent PCM : £622
Would you recommend ? : No
Postcode : ML3

16 Apr 2018

People found this helpful6

Be VERY aware of getting involved with this company in any way. They tell lie after lie about the reasons for late payment of rent, do not respond to e-mails or calls, and develop mild amnesia when asked about why the same issue recurs month after month after month! I could go on - but in short: ... Read Full Review

Comments on Agent Fees

I wouldn't pay them a penny to walk my dog, never mind manage my property

Bill said about Lets by Location

Services : Letting( As a Owner )Date: 15th Apr 2018

Be VERY aware of getting involved with this company in any way. They tell lie after lie about the reasons for late payment of rent, do not respond to e-mails or calls, and develop mild amnesia when asked about why the same issue recurs month after month after month!

I could go on - but in short: Do not expect your property rent to be paid on time - if at all, and as for what you get for paying a monthly management fee, I have absolutely no idea??

A shambles of a company. If you want further reading material - feel free to look into the history and business practices of the company owner/director...

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By : Location

17 Apr 2018

Hello Bill, we can't seem to find any client this name would relate to. Please can you contact us with your name and property address and we can investigate your issue and reply accordingly. Many...

Dreadful service, always late ...

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1 Star Review

Kenny

By : 'lindsay'
Services : Letting( As a Owner )
Rent PCM : £510
Would you recommend ? : No
Postcode : WHIS

23 Feb 2018

People found this helpful13

Dreadful service, always late in paying rent over.Impossible to get hold of on the phone, always got excuses for late payment, promise to improve, never... Read Full Review

Comments on Agent Fees

not worth a penny

Comments (2)

lindsay chick said about Lets by Location

Services : Letting( As a Owner )Date: 23rd Feb 2018

Dreadful service, always late in paying rent over.Impossible to get hold of on the phone, always got excuses for late payment, promise to improve, never does

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By : Gc

8 May 2018

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Contact me on Facebook through the Scottish landlords network group. I'm also owed money from...

By far the most incompetent ...

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1 Star Review

Kenny

By : 'Ashley'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : No
Postcode : ML3

3 Sept 2017

People found this helpful15

By far the most incompetent estate agency I've ever had the displeasure of dealing with. Did not protect my deposit for four and a half years, then only done so in January of this year. Failed to provide me with the deposit protection scheme despite me asking several times in writing. Eventually I... Read Full Review

Ashley said about Lets by Location

Services : Letting( As a Tenant )Date: 2nd Sep 2017

By far the most incompetent estate agency I've ever had the displeasure of dealing with. Did not protect my deposit for four and a half years, then only done so in January of this year. Failed to provide me with the deposit protection scheme despite me asking several times in writing. Eventually I received the details, which confirmed they only protected my deposit in jan of this year. Left me with a 6 year old in the middle of winter with no heating for three weeks, whilst waiting on parts for the boiler. No idea how it could possibly take three weeks for parts to arrive, must have been pigeon delivery from Australia. The attitude of the staff is shocking, in particular Louise who has now left. The landlord did not have a buy to let mortgage, and was not a registered landlord for the vast majority of my tenancy (over 5 years) surely they have a duty to check this. Only carried out two gas inspections within the five years, could not provide me with all 5 certificates that should have taken place. They also charged the landlord ï¿½50 each year to carry out inspections, and never. Upon moving out, I asked for a reference for a new property, I was told that I had two months rent arrears so unless I paid that immediately, they would tell the prospective landlord this. When bank statements were provided to evidence I was not in two months arrears, no apology was received. The agency also did not carry out 6 monthly inspections as required, as The landlord lives in Ireland and would never know. I was also advised by lousie when I moved in that there was no inventory and therefor I could throw out any of the furniture I did not want. (Fully furnished house but most of it in disrepair) Upon claiming the deposit back, the agency claimed the washing machine was blocked over 4 years ago, and that I owed ï¿½35 for this. They tried to demand that I transfer the ï¿½35 to them directly, and they would release the full deposit. I refused this, stating that they should go through the proper channels and claim through the deposit scheme, providing a receipt for the repair. Which they never did, because they do not have a receipt for this work. That was 6 weeks ago, they have since completely ignored my requests for the deposit to be returned, despite the landlord staying in writing to me that he was happy for the deposit to be returned in full. I have sought legal advice and have filed papers to sue the agency for not adhering to the proper legal requirements relating to the deposit. I would advise anyone to avoid this agency at all costs.

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We have had continual ...

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1 Star Review

Kenny

Louise

By : 'sammoore89'
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : No
Postcode : G72

8 Apr 2015

People found this helpful6

We have had continual problems with this estate agents. We moved in over 6 months ago and there are still outgoing repairs which are yet to be completed. We contact them regulary to chase up the repairs as we cannot speak to the landlord direct, they say they will phone back but never do. We... Read Full Review

sammoore89 said about Lets by Location

Services : Letting( As a Tenant )Date: 7th Apr 2015

We have had continual problems with this estate agents. We moved in over 6 months ago and there are still outgoing repairs which are yet to be completed.

We contact them regulary to chase up the repairs as we cannot speak to the landlord direct, they say they will phone back but never do. We always end up phoning them.

We regulary contacted the estate agents about the repairs and still in February nothing had been done. The estate agents then said that they would give the landlord until 26th February 2015 to organise and carry out the repairs - as this did not happen and they did not hear from the landlord they sent out there contractor on 20.03.15. He came along with 2 other men and pulled all the floor up (making the flat even more of a state) and took pictures of the floorboards and then measured the floor in the bathroom and hall for new floor boards and the bathroom, hall and spare room for new flooring. They left the flat in a state with more rips in the flooring and mess everywhere. He was then to send a report to the estate agents and they would ok the work and it would get carried out.

We rang the estate agents on Tuesday 24.03.15 as we had heard nothing. They said they had not yet received the report from their contractor (even though he came out to the propert at 10am on 20.03.14). We rang again on Wednesday (25.03.15) and they said they had received the report but their were a few things they needed to clarify - it also transpired that their contractor had not included anything about the state of the floorboards (even though he had took pictures of them and I saw them with my own two eyes) etc. so estate agents said she would ask the contractor about this.

The estate agents then rang on Thursday (26.03.15) and advised that the landlord has now said that he will carry out the repairs himself! As if we hadnt been messed around enough!

Still do date (07.04.15) nothing has been done and we have not heard from the estate agents. The landlord and the estate agents have had plenty of chances and time to sort this. Considering it is coming up to 6 months since we moved in and the landlord was aware of the repairs way before we moved in.

Additional to the repairs inside the property which are still outstanding - the secure entry door at the bottom is unsecure and there have been 3 instances in which there have been people within the close who do not live there, smoking, littering and running up and down the stairs making huge amounts of noise. We have to go through the estate agents for any building maintanence needed and they just passed us the number of the building maintanence who then when we rang said that it is not our place to contact them direct and it should be the estate agents who report and arrange the repairs.

Basically the service we have recieved from both the estate agents and landlord has been appualing and I would not wish this upon anyway as it is stressful enough moving house never mind with the continual lack of service and constant battle with the estate agents/landlord which is now in excess of 5 coming up 6 months!

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By : Ailidh

13 Sept 2015