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Gloucester Docks, GL1
1.3/5, 8 Reviews
0% Recommended
100% sales valuation accuracy
33% sales fee satisfaction
No Description Found
"Awful estate..."
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1 Star Review
By : 'Tenant'
Services :
Rent PCM : £475
Would you recommend ? : No
Postcode : GL1
3 Apr 2018
People found this helpful9
I am renting from Naylor Powell and they are beyond awful - I would have given them 0 stars but the website had to have at least 1. The agents do not deal with you after you sign everything and pay their fees - any problems with maintenance, etc, must be put to their Property Management Team. The contract you have just signed states that the tenant must notify them "promptly of any disrepair, damage or defect in the Property or of any event which causes damage to the property"... what they neglect to mention is that once you do this you will receive emails and the occasional phone call with slightly condescending undertones trying to tell you that the problem you have just reported to them is not actually a problem. Examples include a door-catch that was 'working perfectly well' despite not going in all the way causing the door to become jammed, that the kitchen tap was actually not leaking (despite it dripping more than a glass of water overnight) and that the rusted dials on the water cylinder could be fixed (the plumber banged it with a hammer for 10 minutes on his second visit to it - only on the third time he actually used sealing gum but still hasn't seemed to work). They rarely return your phone calls and from 6pm you are no longer their concern - or their out-of-hours contractor's concern for that matter (apparently water leaking from the bathroom ceiling light is not an emergency). If you call someone else out for a problem - or even if you don't and their contractor says it wasn't an emergency - only then will Naylor Powell be in contact promptly for you to pay the call-out charge. They lack humanity, compassion and empathy, and - in my experience - are constantly in breach of their own contract.
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By : Cd
4 May 2019Hi I’m having the same problem with them at the moment Did you take any of your concerns further as I’m not wishing to let them win
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100.00% | 33.00% | £0 | £0 |
Address
Naylor Powell
Unit C, Barge Arm East, Gloucester Docks, Gloucestershire
GL1 2DQ
01452 398010
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Naylor Powell Branches (View All 7)
Worst estate agents I've ever ...
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1 Star Review
By : 'N/A'
Services : 8
Would you recommend ? : No
Postcode : GL1
15 Jul 2025
People found this helpful
Would rate 0 stars I could. Attempted to secure a letting them and, after being strung along 2 weeks, I was told I was ineligible all due to an error in their computer... Read Full Review
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LIES LIES AND MORE LIES TO ...
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1 Star Review
By : 'robert'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : No
Postcode : GL10
22 Aug 2024
People found this helpful0
<p>Dear People I am a very vulnerable person and the way Naylor Powell have treated me should be illegal but its not, once again its a letting agent that thrives at the lack of regulation in this industry, they can treat vulnerable people as appallingly as you can imagine and they can get... Read Full Review
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awful service during the let ...
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1 Star Review
By : 'Karl'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : GL1
11 Nov 2021
People found this helpful0
awful service. Firstly during rental, any issues took too long to resolve, and you had to do all the chasing until it got resolved. Then when at the end of the lease, we had it fully cleaned, sofas laundered, carpets steam cleaned and full tidiedup, even laundered all sheets and left new clean... Read Full Review
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Do not rent from Naylor ...
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1 Star Review
By : 'Sarah'
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : No
Postcode : GL2
28 Jul 2020
People found this helpful0
Do not rent from Naylor Powell - the house was in a dirty state when moved in and charged for damage not caused by myself when left (pictures of repairs prior to moving in could not be provided) Only one lady was pleasant to deal with, the rest were rude. Never... Read Full Review
Comments (4)Was this helpful?:
By : James Birt
3 Aug 2020Had the property been returned in an acceptable condition there would have not been any charges made. As the findings from the checkout were not agreed to, the matter was sent to The Tenancy...
Lacking in customer service ...
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2 Star Review
By : 'Jason'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : No
Postcode : GL2
15 Jun 2020
People found this helpful0
I viewed a property to rent there was little water pressure in the house so I asked to which the agent said they would look into it. They didn’t look into this as it was left. Arranged a second viewing, they call me an hour before the arranged time to put the viewing at a later time in... Read Full Review
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Do not use ...
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1 Star Review
By : 'Charlotte'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : GL14
4 Mar 2020
People found this helpful0
Would have given 0 stars but that's not possible. Absolutely awful communication from day one. We were assigned an agent as standard but this changed constantly, we never knew who to contact with issues and had no one working with us directly. Had many issues with the property, namely issues... Read Full Review
Comments (1)Was this helpful?:
By : James Birt
5 Mar 2020I am very sorry to read your comments on this page. They are very different to the email we recently received from you thanking us for our service and hoping you can rent through us in the future? ...
Awful estate ...
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1 Star Review
By : 'Tenant'
Services : Letting( As a Tenant )
Rent PCM : £475
Would you recommend ? : No
Postcode : GL1
3 Apr 2018
People found this helpful9
I am renting from Naylor Powell and they are beyond awful - I would have given them 0 stars but the website had to have at least 1. The agents do not deal with you after you sign everything and pay their fees - any problems with maintenance, etc, must be put to their Property Management Team. The... Read Full Review
Comments (1)Was this helpful?:
By : Cd
4 May 2019Hi I’m having the same problem with them at the moment Did you take any of your concerns further as I’m not wishing to let them...
I was very keen to find a ...
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2 Star Review
By : 'GlosTenant2855'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : GL1
3 Oct 2015
People found this helpful0
I was very keen to find a property to rent in Glos Docks, so viewed a property in June 2015 with Naylor Powell. I decided not to take this property as was smaller than I had wanted. The lettings agent offered to inform me of other similar properties that come up as I realise Glos Docks is a highly... Read Full Review
Comments (2)Was this helpful?:
By : James Birt
3 Oct 2015Unfortunately the demand we have for docks apartments is extremely high and we have large and growing lists of potential tenants. We are sorry that we could not find a suitable property that met your ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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