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Mansfield, NG18
2.3/5, 18 Reviews
33% Recommended
100% sales valuation accuracy
83% letting valuation accuracy
46% sales fee satisfaction
46% letting fee satisfaction
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"We have been renting a..."
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1 Star Review
Jon
Genette
By : 'Anonymous'
Services : Letting(I am a Tenant)
Would you recommend ? : No
20 Jul 2012
People found this helpful7
We have been renting a property through Frank Innes for 3 years. In hindsight, we should have known from the start that it was not going to be a good working relationship. In the beginning, we were trying to obtain information regarding the property and the staff at the agency were not forthcoming. This was in respect to issues as simple as plumbing points for washing machines and council tax bands. Eventually after a number of emails and a final, very irritated one we received a surly response which half answered our query and chastised us for our manner! At this point they also insisted we had contents insurance, even though the contents were owned by us and therefore not their problem. I strongly suspect this was a commission chasing scam as we sorted out our insurance through a third party, which was not well received when we told them, and they attempted to convince us to buy their package instead. Once we moved into the property things did not improve. Initially, none of our phone line points were connected to anything - they were just blank sockets screwed to the wall. We notified Frank Innes with a request that they be connected so we could use phone/internet/sky services, and again it took 5 e-mails sent over a four month period, culminating in a threat to visit our landlord and speak with him directly before we received a curt response with no apology or explanation. We had a similar problem in communication when we had a plumbing fault in the W/C - a leak had sprung from somewhere and we could not identify where. It went from being a mild nuisance of having wet linoleum to the point where the plaster on the wall was becoming saturated with water and the carpet outside the room had become wet and musty - again a development that took months to deteriorate to this point, and despite our complaints about it Frank Innes appeared to have little concern for either our comfort or their client's property, which was by this point becoming damaged through no fault of our own. Since this issue our shower door fell off it's frame - this was cheaply repaired only to fall off again shortly afterwards. This was eventually replaced in it's entirety, but the process took nearly 2 months to complete. We have recently made the decision to leave the property and applied for our next one - only to receive a phone call from our potential new lettings agents informing us that Frank Innes would not release a reference until we had paid them a fee of £25 for it! In summary, we have found the customer service offered from this company to be unpleasant, reluctant and unhelpful. They have proven on a number of occasions to be at best forgetful about maintenance issues and at worst wilfully ignorant. However they are extremely on the ball when it comes to taking money from you! I would avoid any further relationship with them at all costs, and advise others to do the same.
What agent could do to change your mind?
There is nothing that this agent could do to ever make me reconsider.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 46% | £92,000 | £325,000 |
| Lettings | 83% | 46% | £400 | £695 |
Address
Frank Innes
4 Market Street, Mansfield, Nottinghamshire
NG18 1JQ
01623 594605
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Frank Innes Branches (View All 24)
Absolutely totally hopeless. ...
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1 Star Review
By : 'Sean'
Services : Letting (As a Owner)
Rent PCM : £695
Would you recommend ? : No
Postcode : NG18
6 Dec 2024
People found this helpful0
Absolutely totally hopeless. Avoid at all costs. Totally clueless. Never... Read Full Review
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I had extremely good ...
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5 Star Review
By : 'Rameeza'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NG18
22 Feb 2023
People found this helpful0
I had extremely good experience with Frank innes, I got my home with in one week, the staff is really helpful especially Loren and Michelle, always received my calls and provided me all information. I would highly recommend to contact them for your future... Read Full Review
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Do not give them a holding ...
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1 Star Review
By : 'Robert'
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £550
Would you recommend ? : No
Postcode : NG17
16 Oct 2021
People found this helpful0
Do not give them a holding fee they told me that the property is available as soon as my reference checks have passed and then it wont be...They cost me hundreds of pounds in hotel bills waiting for a flat that was not ready for rent... Read Full Review
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Frank innes: appalling ...
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1 Star Review
By : 'Kelsey'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : NG17
12 Aug 2021
People found this helpful1
@FrankInnes absolutely appalling service!! I beg anyone to avoid this agent at all costs!!! I would advise using any other estate agent if you wish to receive any form of customer service or management. I've had nothing but problems with them! As a lanlord I've been paying them a... Read Full Review
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Honestly the best estate ...
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5 Star Review
By : 'Abbie'
Services : Letting (As a Tenant)
Rent PCM : £675
Would you recommend ? : Yes
Postcode : NG20
22 Mar 2021
People found this helpful0
We had a really positive experience recently when looking for a property to rent. Both Zoe and Michelle were extremely helpful and helped us find a property that exceeded our expectations! They were always on hand to answer any questions we had and have both gone above and beyond to help us in... Read Full Review
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I received Very good service ...
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5 Star Review
By : 'Mark'
Services : Letting (As a Tenant)
Rent PCM : £450
Would you recommend ? : Yes
Postcode : NG17
18 Mar 2021
People found this helpful0
I received Very good service from frank innes Mansfield. Emily Riley was great and nothing was to much bother for her. i would definitely recommend using this estate agent. 10 out of... Read Full Review
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We are very happy and ...
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5 Star Review
By : 'Hadawi'
Services : Sales (As a Vendor)
Sold price : £325000
Would you recommend ? : Yes
Postcode : NG21
4 Dec 2020
People found this helpful0
We are very happy and impressed with efficiency and the human care shown to us during the process of selling our house. All staff of Frank Iness are helpful and knowledgeable and nothing was too much for them to help at any time. I would not hesitate to use them... Read Full Review
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Absolutely fantastic service ...
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5 Star Review
By : 'Peter'
Services : Letting (As a Owner)
Rent PCM : £525
Would you recommend ? : Yes
Postcode : NG19
10 Oct 2019
People found this helpful0
Absolutely fantastic service and a lovely friendly team. Rented my property out in the first few days of being on the... Read Full Review
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From christian first comin ...
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5 Star Review
By : 'Elaine'
Services : Sales (As a Vendor)
Sold price : £92000
Would you recommend ? : Yes
Postcode : NG18
2 Feb 2019
People found this helpful0
Excellant service from the moment Christain, first came out to see us. We were kept up to speed with viewings and feedback by both Becky and Daniel. 10 out of... Read Full Review
Comments on Agent Fees
Good
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Don't bother, dreadful ...
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1 Star Review
By : 'Jay'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : NG20
24 May 2017
People found this helpful6
Don't bother, dreadful service, nothing but problems with them letting my property from start. Charge me for things never done, then have to wait month for refund, charge you for things before there completed and without prior notice. Was advised to change tenancy and increase rate, declined,... Read Full Review
Comments on Agent Fees
Rip Off, paying for what???
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Absolutely Dreadful ...
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1 Star Review
By : 'Dreadful'
Services : Letting (As a Tenant)
Rent PCM : £575
Would you recommend ? : No
Postcode : NG18
10 May 2017
People found this helpful2
Absolutely Dreadful Service I rented with Frank Innes and had an awful letting with them from start to finish. Never called back when they said the Bungalow was going to be decorated before moving in which was not done was not even clean and mould in the fridge. Repairs were required and... Read Full Review
Comments on Agent Fees
Bad very expensive with extremely poor servicre
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On our initial letting we ...
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1 Star Review
By : 'David'
Services : Letting (As a Owner)
Rent PCM : £695
Would you recommend ? : No
Postcode : NG19
11 Jun 2015
People found this helpful0
On our initial letting we were happy with the service given. When Kirsty Powers went on maternity leave things began to deteriorate. Messages left unanswered, denial of receipt of complaint emails, constant excuses about the I.T. systems failing. One example of the dilatory attention: Innes... Read Full Review
What agent could do to change your mind?
We agreed the initial fees so have got to accept that was a contract. However, now that we have changed agents and are getting a first class service for significantly less fees, we feel, in retrospect that the fees charged were too high even moreso when taking into account the terrible service.
Comments on Agent Fees
We agreed the initial fees so have got to accept that was a contract. However, now that we have changed agents and are getting a first class service for significantly less fees, we feel, in retrospect that the fees charged were too high even moreso when taking into account the terrible service.
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Im absolutly disgusted that i ...
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1 Star Review
By : 'steff'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : NG17
5 May 2015
People found this helpful0
Im absolutly disgusted that i went to veiw a property was told some one would be there to meet me .. this did not happen to walk in on at my apppintment time to some one else viewing the property ... while in the property i left a message to say i wanted the property ..this was done on a saturday... Read Full Review
What agent could do to change your mind?
Agents should listen to message box before answering calls to prevent ignorance like accured .
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This is the second property ...
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1 Star Review
By : 'Stoneyford'
Services : Letting (As a Tenant)
Rent PCM : £475
Would you recommend ? : No
Postcode : NG16
8 Mar 2015
People found this helpful2
This is the second property we have rented from Frank Innes, we didn't have too many problem with the first house so stuck with them when we were told our previous landlord wanted to sell. The property we're currently in when we viewed it seemed fine so we went for it. On receiving the keys in... Read Full Review
What agent could do to change your mind?
It cost us aroound £1,700 to move in to this property! It\'s disgusting that they\'re happy to take your money and allow you to move your family in to a property with extensive damp and mould!
Comments on Agent Fees
It cost us aroound £1,700 to move in to this property! It\'s disgusting that they\'re happy to take your money and allow you to move your family in to a property with extensive damp and mould!
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I have very bad experience ...
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1 Star Review
By : 'Dipesh'
Services : Letting (As a Tenant)
Rent PCM : £400
Would you recommend ? : No
Postcode : NG20
18 Feb 2015
People found this helpful2
I have very bad experience with Frank Innes letting Mansfield office from the day one I move in the property. I found, They are worst lettings in my last five years of UK stay. Issues 1. Rent Agreement was prepared with wrong rent amount and was not amended even after I moved out. 2. They... Read Full Review
Comments on Agent Fees
Charges are very high. I paid £390 as admin fee
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I'm not sure what the ...
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1 Star Review
By : 'Foxylady101'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : NG17
14 Jul 2014
People found this helpful0
I'm not sure what the connection is between Frank Innes and Countrywide but between them they provide no service whatsover. Very quick to extract money from both me and the landlord - despite their promises they did not sort out utilities transfer or council tax so I did these myself. If I went to... Read Full Review
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They kindly arranged a ...
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1 Star Review
By : 'Disappointed'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : NG18
5 Apr 2013
People found this helpful0
They kindly arranged a viewing for us. As they offered a weekday, my husband took a day off. A few hours before the viewing (at appr. 11 am) they called me to cancel it as the current tenant decided not to move for one more month (or maybe longer) My questions: 1. If they don't know for... Read Full Review
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We have been renting a ...
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1 Star Review
By : 'Anonymous'
Services : Letting (As a Tenant)
Would you recommend ? : No
20 Jul 2012
People found this helpful7
We have been renting a property through Frank Innes for 3 years. In hindsight, we should have known from the start that it was not going to be a good working relationship. In the beginning, we were trying to obtain information regarding the property and the staff at the agency were not forthcoming. ... Read Full Review
What agent could do to change your mind?
There is nothing that this agent could do to ever make me reconsider.
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