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Mansfield, NG18
2.3/5, 18 Reviews
33% Recommended
100% sales valuation accuracy
83% letting valuation accuracy
46% sales fee satisfaction
46% letting fee satisfaction
No Description Found
Latest Reviews
Rameeza Murtaza
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 46% | £92,000 | £325,000 |
| Lettings | 83% | 46% | £400 | £695 |
Address
Frank Innes
4 Market Street, Mansfield, Nottinghamshire
NG18 1JQ
01623 594605
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Frank Innes Branches (View All 24)
Absolutely totally hopeless. ...
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1 Star Review
By : 'Sean'
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : No
Postcode : NG18
6 Dec 2024
People found this helpful0
Absolutely totally hopeless. Avoid at all costs. Totally clueless. Never... Read Full Review
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Sean said about Frank Innes
Services : Letting( As a Owner )Date: 6th Dec 2024
Absolutely totally hopeless. Avoid at all costs. Totally clueless. Never again.
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I had extremely good ...
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5 Star Review
By : 'Rameeza'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NG18
22 Feb 2023
People found this helpful0
I had extremely good experience with Frank innes, I got my home with in one week, the staff is really helpful especially Loren and Michelle, always received my calls and provided me all information. I would highly recommend to contact them for your future... Read Full Review
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Rameeza Murtaza said about Frank Innes
Services : Letting( As a Tenant )Date: 22nd Feb 2023
I had extremely good experience with Frank innes, I got my home with in one week, the staff is really helpful especially Loren and Michelle, always received my calls and provided me all information. I would highly recommend to contact them for your future property.
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Do not give them a holding ...
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1 Star Review
By : 'Robert'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : NG17
16 Oct 2021
People found this helpful0
Do not give them a holding fee they told me that the property is available as soon as my reference checks have passed and then it wont be...They cost me hundreds of pounds in hotel bills waiting for a flat that was not ready for rent... Read Full Review
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Robert Clarke said about Frank Innes
Services : Letting( As a Prospective Landlord/Tenant )Date: 16th Oct 2021
Do not give them a holding fee they told me that the property is available as soon as my reference checks have passed and then it wont be...They cost me hundreds of pounds in hotel bills waiting for a flat that was not ready for rent !
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Frank innes: appalling ...
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1 Star Review
By : 'Kelsey'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NG17
12 Aug 2021
People found this helpful1
@FrankInnes absolutely appalling service!! I beg anyone to avoid this agent at all costs!!! I would advise using any other estate agent if you wish to receive any form of customer service or management. I've had nothing but problems with them! As a lanlord I've been paying them a... Read Full Review
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Kelsey Severns said about Frank Innes
Services : Letting( As a Owner )Date: 11th Aug 2021
@FrankInnes absolutely appalling service!! I beg anyone to avoid this agent at all costs!!! I would advise using any other estate agent if you wish to receive any form of customer service or management. I've had nothing but problems with them! As a lanlord I've been paying them a monthly amount to apparently 'manage' my property! This is not what I have recieved. There has been no information given to me throughout the service and they will only contact you when they require more money from you (this will be relating to a service that they have never informed you of). I wish there was an option to put less stars as they do not deserve even 1! Please anyone reading take your custom else where! It will save you alot of money and time!
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Honestly the best estate ...
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5 Star Review
By : 'Abbie'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : Yes
Postcode : NG20
22 Mar 2021
People found this helpful0
We had a really positive experience recently when looking for a property to rent. Both Zoe and Michelle were extremely helpful and helped us find a property that exceeded our expectations! They were always on hand to answer any questions we had and have both gone above and beyond to help us in... Read Full Review
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Abbie said about Frank Innes
Services : Letting( As a Tenant )Date: 22nd Mar 2021
We had a really positive experience recently when looking for a property to rent. Both Zoe and Michelle were extremely helpful and helped us find a property that exceeded our expectations! They were always on hand to answer any questions we had and have both gone above and beyond to help us in every way they possibly can. I would definitely recommend this company to anyone looking to use an estate agent in the future.
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I received Very good service ...
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5 Star Review
By : 'Mark'
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : Yes
Postcode : NG17
18 Mar 2021
People found this helpful0
I received Very good service from frank innes Mansfield. Emily Riley was great and nothing was to much bother for her. i would definitely recommend using this estate agent. 10 out of... Read Full Review
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Mark Costello said about Frank Innes
Services : Letting( As a Tenant )Date: 18th Mar 2021
I received Very good service from frank innes Mansfield. Emily Riley was great and nothing was to much bother for her. i would definitely recommend using this estate agent. 10 out of 10
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We are very happy and ...
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5 Star Review
By : 'Hadawi'
Services : Sales( As a Vendor )
Sold price : £325000
Would you recommend ? : Yes
Postcode : NG21
4 Dec 2020
People found this helpful0
We are very happy and impressed with efficiency and the human care shown to us during the process of selling our house. All staff of Frank Iness are helpful and knowledgeable and nothing was too much for them to help at any time. I would not hesitate to use them... Read Full Review
Comments (0)We are very happy and impressed with efficiency and the human care shown to us during the process of selling our house.
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Hadawi Al-Rekabi said about Frank Innes
Services : Sales( As a Vendor )Date: 4th Dec 2020
We are very happy and impressed with efficiency and the human care shown to us during the process of selling our house.
All staff of Frank Iness are helpful and knowledgeable and nothing was too much for them to help at any time.
I would not hesitate to use them again.
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Absolutely fantastic service ...
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5 Star Review
By : 'Peter'
Services : Letting( As a Owner )
Rent PCM : £525
Would you recommend ? : Yes
Postcode : NG19
10 Oct 2019
People found this helpful0
Absolutely fantastic service and a lovely friendly team. Rented my property out in the first few days of being on the... Read Full Review
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Peter Jarvis said about Frank Innes
Services : Letting( As a Owner )Date: 9th Oct 2019
Absolutely fantastic service and a lovely friendly team. Rented my property out in the first few days of being on the market.
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From christian first comin ...
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5 Star Review
By : 'Elaine'
Services : Sales( As a Vendor )
Sold price : £92000
Would you recommend ? : Yes
Postcode : NG18
2 Feb 2019
People found this helpful0
Excellant service from the moment Christain, first came out to see us. We were kept up to speed with viewings and feedback by both Becky and Daniel. 10 out of... Read Full Review
Comments on Agent Fees
Good
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Elaine ford said about Frank Innes
Services : Sales( As a Vendor )Date: 2nd Feb 2019
Excellant service from the moment Christain, first came out to see us. We were kept up to speed with viewings and feedback by both Becky and Daniel. 10 out of 10
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Don't bother, dreadful ...
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1 Star Review
By : 'Jay'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NG20
24 May 2017
People found this helpful6
Don't bother, dreadful service, nothing but problems with them letting my property from start. Charge me for things never done, then have to wait month for refund, charge you for things before there completed and without prior notice. Was advised to change tenancy and increase rate, declined,... Read Full Review
Comments on Agent Fees
Rip Off, paying for what???
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Jay said about Frank Innes
Services : Letting( As a Owner )Date: 23rd May 2017
Don't bother, dreadful service, nothing but problems with them letting my property from start. Charge me for things never done, then have to wait month for refund, charge you for things before there completed and without prior notice. Was advised to change tenancy and increase rate, declined, they still went ahead and informed my annoyed tenants. Now they've sent a plumber round to do annual gas safety inspection and been informed by tenant he has left without replacing a valve and now have a water leak!!!!!! Phoned stoee to be told not their problem! Excuse me? it was your plumber so is completely your problem, to which i was told I would be charged. When asked when they last did an inspection, was told we dont do that but we can, but you will be charged. Am I not being charged monthly for this??? What am I exactly being charged for????? Shocking store, take note Frank Innes, need new staff that know what there doing!!!! Needless to say I will be sacking them!
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Absolutely Dreadful ...
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1 Star Review
By : 'Dreadful'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : No
Postcode : NG18
10 May 2017
People found this helpful2
Absolutely Dreadful Service I rented with Frank Innes and had an awful letting with them from start to finish. Never called back when they said the Bungalow was going to be decorated before moving in which was not done was not even clean and mould in the fridge. Repairs were required and... Read Full Review
Comments on Agent Fees
Bad very expensive with extremely poor servicre
Comments (0)Absolutely Dreadful Service
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Dreadful service said about Frank Innes
Services : Letting( As a Tenant )Date: 9th May 2017
Absolutely Dreadful Service
I rented with Frank Innes and had an awful letting with them from start to finish. Never called back when they said the Bungalow was going to be decorated before moving in which was not done was not even clean and mould in the fridge. Repairs were required and completely messed about as did not turn up when said were going to,no calls back as promised constantly chasing them. The property had damp coming through and mould but never listened or did anything about this. I decided to end my tenancy after 7 months as I could not cope with dealing with them any longer. I am now waiting after 3 weeks of vacating the property to be given my security deposit back which they are saying is with the landlord and I have to wait till he has signed this off and up to a further 10 days for my deposit once this is done.
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On our initial letting we ...
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1 Star Review
By : 'David'
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : No
Postcode : NG19
11 Jun 2015
People found this helpful0
On our initial letting we were happy with the service given. When Kirsty Powers went on maternity leave things began to deteriorate. Messages left unanswered, denial of receipt of complaint emails, constant excuses about the I.T. systems failing. One example of the dilatory attention: Innes... Read Full Review
What agent could do to change your mind?
We agreed the initial fees so have got to accept that was a contract. However, now that we have changed agents and are getting a first class service for significantly less fees, we feel, in retrospect that the fees charged were too high even moreso when taking into account the terrible service.
Comments on Agent Fees
We agreed the initial fees so have got to accept that was a contract. However, now that we have changed agents and are getting a first class service for significantly less fees, we feel, in retrospect that the fees charged were too high even moreso when taking into account the terrible service.
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David & Jane Vaulks said about Frank Innes
Services : Letting( As a Owner )Date: 10th Jun 2015
On our initial letting we were happy with the service given. When Kirsty Powers went on maternity leave things began to deteriorate. Messages left unanswered, denial of receipt of complaint emails, constant excuses about the I.T. systems failing. One example of the dilatory attention: Innes organised a gas safety check and didn't bother to tell us their engineer had disconnected the gas fire because he had failed to obtain the user manual (left with tenants) which was very readily available on the internet. Innes informed us on check-out day the fire had been condemned. The front of the fire had been replaced upside down and Innes wondered why we didn't want their contractor to return. After we'd stopped using Innes, much correspondence (involving the Property Ombudsman) to ensure we were compensated for their pathetic performance. Advice, NEVER use this Company.
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Im absolutly disgusted that i ...
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1 Star Review
By : 'steff'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : NG17
5 May 2015
People found this helpful0
Im absolutly disgusted that i went to veiw a property was told some one would be there to meet me .. this did not happen to walk in on at my apppintment time to some one else viewing the property ... while in the property i left a message to say i wanted the property ..this was done on a saturday... Read Full Review
What agent could do to change your mind?
Agents should listen to message box before answering calls to prevent ignorance like accured .
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steff lloyd said about Frank Innes
Services : Letting( As a Prospective Landlord/Tenant )Date: 4th May 2015
Im absolutly disgusted that i went to veiw a property was told some one would be there to meet me .. this did not happen to walk in on at my apppintment time to some one else viewing the property ... while in the property i left a message to say i wanted the property ..this was done on a saturday and due to being a bank holiday offices were closed .. i left message on answer box ..went to the agent tuesday as it had been bank holiday to be told some one had rang up ...and the property was gone ... so quite clearly .. leaving a message cos that's all i could do at the time .. means nothing .. the customer service is pathetic . Why have an answer box .. to be ignored is beyond me !!!
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This is the second property ...
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1 Star Review
By : 'Stoneyford'
Services : Letting( As a Tenant )
Rent PCM : £475
Would you recommend ? : No
Postcode : NG16
8 Mar 2015
People found this helpful2
This is the second property we have rented from Frank Innes, we didn't have too many problem with the first house so stuck with them when we were told our previous landlord wanted to sell. The property we're currently in when we viewed it seemed fine so we went for it. On receiving the keys in... Read Full Review
What agent could do to change your mind?
It cost us aroound £1,700 to move in to this property! It\'s disgusting that they\'re happy to take your money and allow you to move your family in to a property with extensive damp and mould!
Comments on Agent Fees
It cost us aroound £1,700 to move in to this property! It\'s disgusting that they\'re happy to take your money and allow you to move your family in to a property with extensive damp and mould!
Comments (0)This is the second property we have rented from Frank Innes, we didn't have too many problem with the first house so stuck with them when we were told our previous landlord wanted to sell.
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Stoneyford Road said about Frank Innes
Services : Letting( As a Tenant )Date: 8th Mar 2015
This is the second property we have rented from Frank Innes, we didn't have too many problem with the first house so stuck with them when we were told our previous landlord wanted to sell.
The property we're currently in when we viewed it seemed fine so we went for it. On receiving the keys in November 2014 for the house we walked in to a kitchen with bare brick walls as the landlord had pulled the plaster off in an attempt to deal with damp we were not aware off. It soon became clear that every room in the house including our 23month old little boys bedroom has damp which had been covered up by fresh paint previous to people being allowed to view the property.
The date today is 08/03/2015 and the damp has not been dealt with. The damp in the walls continues to spread, there is mould growing at the bottom of our stairs and the exterior bricks are crumbling and visably porous. Frank Innes have sent out 3 builders all who have been turned down by the landlord as they have quoted too much, we're now waiting waiting for a 4th builder.
We must have contacted Frank Innes well over 200 times since moving in to this property and everytime it's excuses. They're allowing a family with a young child to live in these conditions! The plaster on the wall in the dining room is crumbling, there's a constant mess on the floor from the plaster falling! It is absolutely disgusting that nothing has been done and that Frank Innes continue to fob us off and allow us to live in this property! I can absolutely assure we will be taking this further and environmental health will be involved!
I 100% would avoid Frank Innes!
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I have very bad experience ...
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1 Star Review
By : 'Dipesh'
Services : Letting( As a Tenant )
Rent PCM : £400
Would you recommend ? : No
Postcode : NG20
18 Feb 2015
People found this helpful2
I have very bad experience with Frank Innes letting Mansfield office from the day one I move in the property. I found, They are worst lettings in my last five years of UK stay. Issues 1. Rent Agreement was prepared with wrong rent amount and was not amended even after I moved out. 2. They... Read Full Review
Comments on Agent Fees
Charges are very high. I paid £390 as admin fee
Comments (0)I have very bad experience with Frank Innes letting Mansfield office from the day one I move in the property. I found, They are worst lettings in my last five years of UK stay.
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Dipesh Gandhi said about Frank Innes
Services : Letting( As a Tenant )Date: 18th Feb 2015
I have very bad experience with Frank Innes letting Mansfield office from the day one I move in the property. I found, They are worst lettings in my last five years of UK stay.
Issues
1. Rent Agreement was prepared with wrong rent amount and was not amended even after I moved out.
2. They charge more but no service provided
3. I am not getting any update on my deposit and over paid rent repay even after moved out before a week. Whenever I contact they come out with different answer each time. Also they give assurance that responsible person will call back but no call back...you need to call them again & again...
Also no reply to your emails.....
I would strongly recommend not to go with this letting wait and go for good property from any other lettings but please don't go with these guys.....
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I'm not sure what the ...
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1 Star Review
By : 'Foxylady101'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG17
14 Jul 2014
People found this helpful0
I'm not sure what the connection is between Frank Innes and Countrywide but between them they provide no service whatsover. Very quick to extract money from both me and the landlord - despite their promises they did not sort out utilities transfer or council tax so I did these myself. If I went to... Read Full Review
Comments (0)I'm not sure what the connection is between Frank Innes and Countrywide but between them they provide no service whatsover. Very quick to extract money from both me and the landlord - despite their promises they did not sort out utilities transfer or council tax so I did these myself. If I went to them with any query they just contacted the landlord (so what exactly what she paying for?) and in the end she and I just did everything between us.
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Foxylady101 said about Frank Innes
Services : Letting( As a Tenant )Date: 13th Jul 2014
I'm not sure what the connection is between Frank Innes and Countrywide but between them they provide no service whatsover. Very quick to extract money from both me and the landlord - despite their promises they did not sort out utilities transfer or council tax so I did these myself. If I went to them with any query they just contacted the landlord (so what exactly what she paying for?) and in the end she and I just did everything between us.
Final straw - moving out check, all AOK and the landlady actually attended and told them they could release my deposit. 3 weeks later and no deposit received.
My advice - avoid both of these companies both as a landlord and as a tenant.
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They kindly arranged a ...
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1 Star Review
By : 'Disappointed'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : NG18
5 Apr 2013
People found this helpful0
They kindly arranged a viewing for us. As they offered a weekday, my husband took a day off. A few hours before the viewing (at appr. 11 am) they called me to cancel it as the current tenant decided not to move for one more month (or maybe longer) My questions: 1. If they don't know for... Read Full Review
Comments (0)They kindly arranged a viewing for us.
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Disappointed said about Frank Innes
Services : Letting( As a Prospective Landlord/Tenant )Date: 5th Apr 2013
They kindly arranged a viewing for us.
As they offered a weekday, my husband took a day off.
A few hours before the viewing (at appr. 11 am) they called me to cancel it as the current tenant decided not to move for one more month (or maybe longer)
My questions:
1. If they don't know for sure whether a flat is available or not, why do they arrange viewing?
2. Why could not they inform us sooner to give us a chance to cancel the day-off? (We fixed the appointment 4 days prior that)
3. After this episode I still can find the flat on Zoopla marked as "available immediately" inspite the fact that a tenant is living there and going to spend at least one more month there! I am afraid this is misinformation.
They wasted my time, and what was wrong, wasted my husband's day-off.
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We have been renting a ...
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1 Star Review
By : 'Anonymous'
Services : Letting( As a Tenant )
Would you recommend ? : No
20 Jul 2012
People found this helpful7
We have been renting a property through Frank Innes for 3 years. In hindsight, we should have known from the start that it was not going to be a good working relationship. In the beginning, we were trying to obtain information regarding the property and the staff at the agency were not forthcoming. ... Read Full Review
What agent could do to change your mind?
There is nothing that this agent could do to ever make me reconsider.
Comments (0)We have been renting a property through Frank Innes for 3 years. In hindsight, we should have known from the start that it was not going to be a good working relationship. In the beginning, we were trying to obtain information regarding the property and the staff at the agency were not forthcoming. This was in respect to issues as simple as plumbing points for washing machines and council tax bands. Eventually after a number of emails and a final, very irritated one we received a surly response which half answered our query and chastised us for our manner!
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Anonymous said about Frank Innes
Services : Letting( As a Tenant )Date: 20th Jul 2012
We have been renting a property through Frank Innes for 3 years. In hindsight, we should have known from the start that it was not going to be a good working relationship. In the beginning, we were trying to obtain information regarding the property and the staff at the agency were not forthcoming. This was in respect to issues as simple as plumbing points for washing machines and council tax bands. Eventually after a number of emails and a final, very irritated one we received a surly response which half answered our query and chastised us for our manner!
At this point they also insisted we had contents insurance, even though the contents were owned by us and therefore not their problem. I strongly suspect this was a commission chasing scam as we sorted out our insurance through a third party, which was not well received when we told them, and they attempted to convince us to buy their package instead.
Once we moved into the property things did not improve. Initially, none of our phone line points were connected to anything - they were just blank sockets screwed to the wall. We notified Frank Innes with a request that they be connected so we could use phone/internet/sky services, and again it took 5 e-mails sent over a four month period, culminating in a threat to visit our landlord and speak with him directly before we received a curt response with no apology or explanation.
We had a similar problem in communication when we had a plumbing fault in the W/C - a leak had sprung from somewhere and we could not identify where. It went from being a mild nuisance of having wet linoleum to the point where the plaster on the wall was becoming saturated with water and the carpet outside the room had become wet and musty - again a development that took months to deteriorate to this point, and despite our complaints about it Frank Innes appeared to have little concern for either our comfort or their client's property, which was by this point becoming damaged through no fault of our own.
Since this issue our shower door fell off it's frame - this was cheaply repaired only to fall off again shortly afterwards. This was eventually replaced in it's entirety, but the process took nearly 2 months to complete.
We have recently made the decision to leave the property and applied for our next one - only to receive a phone call from our potential new lettings agents informing us that Frank Innes would not release a reference until we had paid them a fee of £25 for it!
In summary, we have found the customer service offered from this company to be unpleasant, reluctant and unhelpful. They have proven on a number of occasions to be at best forgetful about maintenance issues and at worst wilfully ignorant. However they are extremely on the ball when it comes to taking money from you!
I would avoid any further relationship with them at all costs, and advise others to do the same.
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