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Birmingham, B5
2.3/5, 6 Reviews
50% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
50% sales fee satisfaction
0% letting fee satisfaction
Our agency has been at the forefront of Birmingham’s luxury housing market since 1998 and offers the very best in personal service for house buyers, sellers, tenants and landlords.
Our philosophy is a simple one. We embrace current trends in marketing and portal technologies but also understand that our clients a
re seeking more than just an on-line service. To this end we continue to invest in the training of our personnel and the quality of service provided by our two city offices in the Jewellery Quarter and the Arcadian Centre.
At every opportunity, we strive to demonstrate to our clients that the service provided by our team is given with dedication, integrity and courtesy, and will always make it our priority to ensure that the agency experience our clients are receiving is enjoyable and rewarding.
Our sales and letting success in the city and surrounding suburbs is built on an intimate knowledge of the local housing market, and our experience allows us to use this knowledge to achieve the maximum value of every client’s property asset. We are not just an agent seeking the easy path for our clients to settle on the first offer, we are aiming for the very best offer available to them, and our team takes pride in achieving this goal.
"Myself and my flat mate had..."
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1 Star Review
Judy
By : 'Sx'
Services :
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : B1
2 Dec 2017
People found this helpful1
Myself and my flat mate had the most dreadful experience with this estate agent. They're very pleasant untill they receive their fee whereby they become hard to reach and snappy. Judy is not a professional and i have a number of email's whereby she is very rude and unhelpful. I ended up loosing over £400 in referencing fee's due to her incompetence and the company was in no way sympathetic. I just think it's funny that said property is still on the market 3 months later (karma?).
Comments on Agent Fees
Extortion. I would be happy to pay if they did their actual job.
Was this helpful?:
By : Director
5 Dec 2017We are disappointed by the tone of the review that has been written . We would like to address the points raised by stating that fees paid by prospective tenants are clearly stated on the Lettings Requirement Sheet supplied to them at the outset of the tenancy process . This document clearly outlines the process and does request prospective tenants to make us aware if they have any concerns before paying their fees or submitting their application. Once an offer has been accepted and the admin fees received then prospective tenants are provided with all the relevant information they need outlining the reference process and what will be required from them. In the event that a tenant fails their referencing, then a landlord may look to accept rental upfront or wish for a Guarantor application to be submitted. In this event both prospective tenant and Guarantor failed the referencing and subsequently the landlord instructed the agency to remarket. All applications are dealt with in a professional manner in accordance with our membership of the Property Ombudsman Scheme . Our staff always try to be helpful and informative. It should be borne in mind that it is the landlord who owns the property and ultimately it is their decision if they wish to proceed with a tenancy or not. The landlord on this occasion did not wish to proceed further due to the unfortunate results of independent referencing.
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Latest Reviews
Megan O\'Leary
Frustrated tenant
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 50% | £130,000 | £173,000 |
| Lettings | 0% | 0% | £950 | £1,100 |
Areas covered
- B1
- B12
- B16
- B18
- B2
- B3
- B5
Address
York Laurent
Unit D105 The Arcadian Centre 86 Hurst Street, Birmingham, West Midlands
B5 4TD
0121 236 5757
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
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- ?Move With Us
- allAgents Portal
- OnTheMarket
- Rightmove
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Social Media
Rankings
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York Laurent Branches (View All 3)
Great service, friendly ...
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5 Star Review
By : 'Megan'
Services : Sales( As a Buyer )
Sold price : £130000
Would you recommend ? : Yes
Postcode : B16
28 Jun 2020
People found this helpful0
Great service, friendly agents and quick responses. York Laurent were incredibly helpful with myself and my solicitor during my property purchase. Nothing was too much trouble, despite COVID-19 altering their practices. Due to external factors, I was in contact with three agents during the process; ... Read Full Review
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WORST AGENCY IN THE ...
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1 Star Review
By : 'Buse'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : No
Postcode : B3
3 Oct 2019
People found this helpful0
We used to live one of the most amazing flat in Birmingham. Everything was nice until move-in day. The first day that we moved into house was a nightmare. The washing machine had some issues which takes them repair in two months (ALSO, * recommended me to use "public laundaries" which I ... Read Full Review
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Highly NOT ...
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1 Star Review
By : 'Frustrated'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B5
13 May 2019
People found this helpful0
I was absolutely nightmare deal with this letting agent. Before I move in, viewing with one guy name Alex Cattanach. He was good in timing for viewing. However, did not do any research on the property prior on viewing. Give wrong information, didn't know gas supplier. And even give false... Read Full Review
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Recently I bought a property ...
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5 Star Review
By : 'Amol'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : B1
8 Jan 2018
People found this helpful0
Recently I bought a property in Birmingham through York Laurent. Paola Zanetti and Luke Jones from York Laurent coordinated this buying. Paola as well as Luke, both provided excellent support. Paola has been proactive in coordinating and chasing up with all relevant parties. She kept me well... Read Full Review
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Myself and my flat mate had ...
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1 Star Review
By : 'Sx'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : B1
2 Dec 2017
People found this helpful1
Myself and my flat mate had the most dreadful experience with this estate agent. They're very pleasant untill they receive their fee whereby they become hard to reach and snappy. Judy is not a professional and i have a number of email's whereby she is very rude and unhelpful. I ended up... Read Full Review
Comments on Agent Fees
Extortion. I would be happy to pay if they did their actual job.
Comments (1)Was this helpful?:
By : Director
5 Dec 2017We are disappointed by the tone of the review that has been written . We would like to address the points raised by stating that fees paid by prospective tenants are clearly stated on the Lettings...
Terrible service, basically ...
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1 Star Review
By : 'Angry'
Services : Sales( As a Vendor )
Sold price : £173000
Would you recommend ? : No
Postcode : B5
29 Aug 2015
People found this helpful3
Terrible service, basically all they do is 'introduce' a buyer & leave you to it. Took me over 3 months to sell my property. They didn't chase the buyers, couldn't tell me what stage my sale was at, felt like they were helping the buyer rather than me as the seller even though I'm the one... Read Full Review
What agent could do to change your mind?
1.25% plus VAT
Comments on Agent Fees
1.25% plus VAT
Comments (0)Was this helpful?:
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 3/1/2018, 10:50:35 AM by allAgents
