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Birmingham, B1
3.4/5, 19 Reviews
58% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
45% letting fee satisfaction
No Description Found
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £175,000 | £175,000 |
| Lettings | 100% | 45% | £725 | £1,000 |
Address
York Laurent
12\\\/13 Frederick Street Jewellery Quarter, Birmingham, West Midlands
B1 3HE
0121 236 5757
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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York Laurent Branches (View All 3)
most ...
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1 Star Review
By : 'Maria'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : B5
11 Feb 2019
People found this helpful1
I have never seen such a pathetic service ever. No body attended with me the handover, moreover there was no description of how to operate water heating. on the top of it no water coming from the shower. Since 3 days I and my daughter are without shower. Its landlord's responsibility to... Read Full Review
Comments on Agent Fees
rip off
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Maria said about York Laurent
Services : Letting( As a Tenant )Date: 11th Feb 2019
I have never seen such a pathetic service ever. No body attended with me the handover, moreover there was no description of how to operate water heating. on the top of it no water coming from the shower. Since 3 days I and my daughter are without shower. Its landlord's responsibility to provide the amenities. I need reimbursement of the rent which was paid 6 months upfront.
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Awful ...
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1 Star Review
By : 'KK'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B3
19 Dec 2018
People found this helpful0
We have been tenants for almost 4 years in a block of flat managed by YL. 2 years from that we had a landlord who managed his own flat (repairs etc). The following 2 years our apartment was managed by YL, every time we had an issue it took them at least 2 weeks to resolve it and even then we had to ... Read Full Review
Comments on Agent Fees
Incredibly high even for Birmingham city centre!
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KK said about York Laurent
Services : Letting( As a Tenant )Date: 19th Dec 2018
We have been tenants for almost 4 years in a block of flat managed by YL. 2 years from that we had a landlord who managed his own flat (repairs etc). The following 2 years our apartment was managed by YL, every time we had an issue it took them at least 2 weeks to resolve it and even then we had to chase them on a daily basis. The cherry on the top was when we wanted to move out. As we were on a monthly rolling contract we have asked to move out on a different date as our usual monthly billing date, thinking that this will be OK and we will just pay all bills and rent up to the date when we leave. They, of course didn't allow this. We have raised this issue with our landlord who was happy for us to stay as long as we needed. Even at his request they didn't allow us to leave when we wanted. They gave us 2 options - move out by the end of our usual monthly billing date or pay another full month of rent, bills and we can leave anytime. We only needed 1 week from our usual monthly billing date, but to pay an extra full month of rent, bills only for 1 week of stay-is absolutely ridiculous! They have put us into a very difficult situation and they even lied to our landlord saying that they were not aware of this situation. After a chat with our landlord we have paid another full month of rent, bills etc and made a private deal with him, who refunded us for over 3 weeks of rent and bills. After this issue the landlord decided to end his contract with them and manage his apartment privately. As I lived in the same block of flat for long I am well aware what kind of other issues people had with them and many of them were a lot more serious and frustrating than ours. I don't recommend them at all.
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Poor Maintenance ...
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1 Star Review
By : 'Freddie'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : B60
5 Jun 2018
People found this helpful1
We had an issue that started on the 24th October 2017, where the car park lighting had failed, it took until the end of January 2018 to resolve. having made several requests for an explanation from David Rochelle (West Midlands Property Manager) I had no response. The company now operates block... Read Full Review
Comments on Agent Fees
Not checked
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Freddie C said about York Laurent
Services : Letting( As a Owner )Date: 4th Jun 2018
We had an issue that started on the 24th October 2017, where the car park lighting had failed, it took until the end of January 2018 to resolve. having made several requests for an explanation from David Rochelle (West Midlands Property Manager) I had no response. The company now operates block management services under Compass Block Management. I would not recommend this company on the basis that when something goes wrong they take too long to effect repairs and give no satisfactory response to complaints.
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Friendly and efficient ...
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5 Star Review
Luke
Paola
By : 'Catherine'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : B1
20 May 2018
People found this helpful0
Paola and Luke have provided a friendly and efficient service throughout the purchase of our new home. We have appreciated how easy it has been to get in touch with them and how quick, helpful and clear their responses to our questions have been. We feel that they have really helped to keep the... Read Full Review
Comments on Agent Fees
Fair.
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Catherine said about York Laurent
Services : Sales( As a Buyer )Date: 19th May 2018
Paola and Luke have provided a friendly and efficient service throughout the purchase of our new home. We have appreciated how easy it has been to get in touch with them and how quick, helpful and clear their responses to our questions have been. We feel that they have really helped to keep the process as stress free as possible.
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Seller ...
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5 Star Review
Luke
By : 'StPaulsSquare'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : B3
12 Apr 2018
People found this helpful0
We instructed Luke to sell our flat in the Jewellery Quarter. Luke was in constant touch via email, phone and text to keep us updated throughout the whole process. I can't really think of any reason to fault them. Our solicitor even commented that they were very proactive and were much better... Read Full Review
Comments on Agent Fees
They were very competitive on price in comparison to other local agents.
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StPaulsSquare said about York Laurent
Services : Sales( As a Vendor )Date: 11th Apr 2018
We instructed Luke to sell our flat in the Jewellery Quarter. Luke was in constant touch via email, phone and text to keep us updated throughout the whole process. I can't really think of any reason to fault them. Our solicitor even commented that they were very proactive and were much better than most of the agents they worked with.
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Excellent ...
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5 Star Review
Luke
By : 'LouiseB'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : B3
4 Apr 2018
People found this helpful0
We had a great experience dealing with York Laurent in purchasing our apartment in Birmingham. Emails were responded to promptly and even text messages were answered out-of-hours. Luke worked really hard to ensure the sale went through smoothly for both us and the sellers. I wouldn't hesitate... Read Full Review
Comments on Agent Fees
N/A
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LouiseB said about York Laurent
Services : Sales( As a Buyer )Date: 3rd Apr 2018
We had a great experience dealing with York Laurent in purchasing our apartment in Birmingham. Emails were responded to promptly and even text messages were answered out-of-hours. Luke worked really hard to ensure the sale went through smoothly for both us and the sellers. I wouldn't hesitate to use York Laurent in the future if we were to consider selling.
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Is a very bad letting agent. ...
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1 Star Review
By : 'Melinday'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B5
17 Feb 2018
People found this helpful0
Is a very bad letting agent. They take off my house deposit when I leave. They charge me £1,000 for cleaning even I had clean myself and ask professional cleaning to clean. They simple find any holes in hidden property to charge me. Very regret of finding this agent. Highly not... Read Full Review
Comments on Agent Fees
Bad and expensive. I know I need to pay agent fees. But why they take off my house deposit of £1,000?
Comments (1)Is a very bad letting agent. They take off my house deposit when I leave. They charge me £1,000 for cleaning even I had clean myself and ask professional cleaning to clean.
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Melinday said about York Laurent
Services : Letting( As a Tenant )Date: 17th Feb 2018
Is a very bad letting agent. They take off my house deposit when I leave. They charge me £1,000 for cleaning even I had clean myself and ask professional cleaning to clean.
They simple find any holes in hidden property to charge me.
Very regret of finding this agent.
Highly not recommended.
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By : York Laurent
26 Feb 2018We note the content of your All Agents Review and would like the opportunity to investigate the content and address your complaint All tenants vacating apartments managed by York Laurent are...
I would like to send a review ...
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5 Star Review
Judy
Luke
By : 'jennynewman'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : B1
4 Jan 2018
People found this helpful0
I would like to send a review on York Laurent, especially Judy Wyatt and Luke Jones. I have dealt with this company for many years giving them the responsibility of renting and looking after my apartment in Birmingham. There professionalism and friendliness are truly the best I could have asked... Read Full Review
Comments on Agent Fees
good
Comments (0)I would like to send a review on York Laurent, especially Judy Wyatt and Luke Jones.
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jennynewman said about York Laurent
Services : Letting( As a Owner )Date: 4th Jan 2018
I would like to send a review on York Laurent, especially Judy Wyatt and Luke Jones.
I have dealt with this company for many years giving them the responsibility of renting and looking after my apartment in Birmingham.
There professionalism and friendliness are truly the best I could have asked for. I would not hesitate in recommending this company and their wonderful staff.
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I had a great experience with ...
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5 Star Review
Luke
By : 'Shivani'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : B31
15 Dec 2017
People found this helpful0
I had a great experience with Luke from York Laurent. Communication was great the whole way through the sale process, he was extremely polite throughout and found the perfect buyers for my apartment sale. Thank you for all you're... Read Full Review
Comments on Agent Fees
Good
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Shivani said about York Laurent
Services : Sales( As a Vendor )Date: 15th Dec 2017
I had a great experience with Luke from York Laurent. Communication was great the whole way through the sale process, he was extremely polite throughout and found the perfect buyers for my apartment sale. Thank you for all you're help!
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Very pleasant experience with ...
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5 Star Review
Luke
By : 'Angela'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B1
8 Dec 2017
People found this helpful2
Very pleasant experience with York Laurent. The whole team were so nice and professional. Received prompt reply whenever I had questions. Definitely will recommend to other... Read Full Review
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Angela said about York Laurent
Services : Letting( As a Tenant )Date: 8th Dec 2017
Very pleasant experience with York Laurent. The whole team were so nice and professional. Received prompt reply whenever I had questions. Definitely will recommend to other friends!
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If you are considering buying ...
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5 Star Review
Luke
Judy
By : 'Neil'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : B16
7 Dec 2017
People found this helpful2
If you are considering buying or letting in the Birmingham area do not hesitate to use York Laurant. The service i have received in my dealings with Luke , Judy and Cathy based in the Jewellery quarter office has been second to none both for buying and... Read Full Review
Comments on Agent Fees
Very reasonable
Comments (0)If you are considering buying or letting in the Birmingham area do not hesitate to use York Laurant.
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Neil Mckay said about York Laurent
Services : Letting( As a Owner )Date: 7th Dec 2017
If you are considering buying or letting in the Birmingham area do not hesitate to use York Laurant.
The service i have received in my dealings with Luke , Judy and Cathy based in the Jewellery quarter office has been second to none both for buying and letting.
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Very poor service to us as ...
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2 Star Review
By : 'EW'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B18
12 Sept 2017
People found this helpful0
Very poor service to us as tenants. The flat was very dirty when we moved in (we provided photos as proof) although they insist that we have to get professional cleaners in when we move out. They are slow and unresponsive to maintenance queries, including smoke alarm problems and water leaks, which ... Read Full Review
Comments on Agent Fees
Very high for the service provided.
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EW said about York Laurent
Services : Letting( As a Tenant )Date: 11th Sep 2017
Very poor service to us as tenants. The flat was very dirty when we moved in (we provided photos as proof) although they insist that we have to get professional cleaners in when we move out. They are slow and unresponsive to maintenance queries, including smoke alarm problems and water leaks, which are bad for both tenants and landlords. Poor service when new parking permits were issued, including lack of communication. I will be contacting our landlord when we move out to advise they may want to reconsider using them as an agent.
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Excellent service throughout ...
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5 Star Review
Luke
Lana
By : 'GaryT'
Services : Sales( As a Vendor )
Sold price : £175000
Would you recommend ? : Yes
Postcode : B3
10 Feb 2017
People found this helpful2
Excellent service throughout the sale process. Kept informed. Quick process. Super result, achieving the asking price. I highly recommend YL and Luke in... Read Full Review
Comments on Agent Fees
Very competitive.
Comments (0)Excellent service throughout the sale process. Kept informed. Quick process. Super result, achieving the asking price.
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GaryT said about York Laurent
Services : Sales( As a Vendor )Date: 10th Feb 2017
Excellent service throughout the sale process. Kept informed. Quick process. Super result, achieving the asking price.
I highly recommend YL and Luke in particular.
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I'm a first-time buyer and ...
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5 Star Review
Lana
By : 'C_M_Birmingham'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : B1
9 Feb 2017
People found this helpful2
I'm a first-time buyer and York Laurent helped and guided me throughout the whole process. They even chased the solicitors on both sides when they were being slow to push forward my completion date. I dealt one primary contact, Lana, who was wonderful and I can't thank her enough. Always on the... Read Full Review
Comments on Agent Fees
N/A
Comments (0)I'm a first-time buyer and York Laurent helped and guided me throughout the whole process. They even chased the solicitors on both sides when they were being slow to push forward my completion date.
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C_M_Birmingham said about York Laurent
Services : Sales( As a Buyer )Date: 9th Feb 2017
I'm a first-time buyer and York Laurent helped and guided me throughout the whole process. They even chased the solicitors on both sides when they were being slow to push forward my completion date.
I dealt one primary contact, Lana, who was wonderful and I can't thank her enough. Always on the end of email or phonecall when I needed.
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I have rented two different ...
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5 Star Review
Luke
Judy
By : 'Mr'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : B18
17 Nov 2016
People found this helpful2
I have rented two different properties now through these agents and found their service is more than satisfactory, people complaining about maintenance issues not being resolved are unaware of the issues when trying to get the go ahead from Landlords for more expensive jobs. When it counts, they... Read Full Review
Comments on Agent Fees
Average fees, explained well.
Comments (0)I have rented two different properties now through these agents and found their service is more than satisfactory, people complaining about maintenance issues not being resolved are unaware of the issues when trying to get the go ahead from Landlords for more expensive jobs.
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Mr Thompson said about York Laurent
Services : Letting( As a Tenant )Date: 17th Nov 2016
I have rented two different properties now through these agents and found their service is more than satisfactory, people complaining about maintenance issues not being resolved are unaware of the issues when trying to get the go ahead from Landlords for more expensive jobs.
When it counts, they are very helpful and always a friendly staff member on the other end of the phone, and I found their fees self explanatory as these are explained on their Letting requirement sheet that they provide to you as regulations state this is required.
In property number 2 in the JQ now, and I'm sure I'll rent through them again when I grow out of this property.
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1 Star Review
By : 'Bad'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B1
21 Feb 2016
People found this helpful3
Never have a property with them. They have asked to me to provide my previous landlord detailes and other required documents before i receive the key for a while, when i come to them asking for the keys and pay the rest of the money the refuse the give them to me becouse the prevoius landlord did... Read Full Review
Comments (0)Never have a property with them. They have asked to me to provide my previous landlord detailes and other required documents before i receive the key for a while, when i come to them asking for the keys and pay the rest of the money the refuse the give them to me becouse the prevoius landlord did not reply to them for over a month and they did not tell me that ???????
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Bad agents said about York Laurent
Services : Letting( As a Tenant )Date: 21st Feb 2016
Never have a property with them. They have asked to me to provide my previous landlord detailes and other required documents before i receive the key for a while, when i come to them asking for the keys and pay the rest of the money the refuse the give them to me becouse the prevoius landlord did not reply to them for over a month and they did not tell me that ???????
They were 3 ppl in thier at least one of them should let me know before then so i can act. When i asked them why i did not tell ke then the lady said we emailed we are not gonna to hand in the key untile all documents are with us ( how i supose to know that my previous landlord replies to you or not , you did not tell me ???????? It it really annoying
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York Laurent are the most ...
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1 Star Review
By : 'Angrytennant'
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : No
Postcode : B18
30 Dec 2014
People found this helpful2
York Laurent are the most horrendous agency I have ever used, not only are their charges extortinate: admin fee, credit reference fee and an additional itinerary fee for good measure! But to top it all off god forbid anything go wrong as a response of any use will take a minimum of a month even the ... Read Full Review
What agent could do to change your mind?
Keep tenants informed without being chased, recruit employees with a passion for service and reduce their costs due to their incredibly poor service that is offered.
Comments on Agent Fees
Charge 1 fee and be transparent about what this actually pays for!
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Angrytennant said about York Laurent
Services : Letting( As a Tenant )Date: 30th Dec 2014
York Laurent are the most horrendous agency I have ever used, not only are their charges extortinate: admin fee, credit reference fee and an additional itinerary fee for good measure! But to top it all off god forbid anything go wrong as a response of any use will take a minimum of a month even the simple task of fitting a shower seal required 3 engineers to visit and wrong parts to be ordered. York Laurent also make the over zealous claim on their maintainence bounce back email that 'emergency issues' will be resolved within 48 hours - it took 3 weeks to source and resolve a leak, we still have had warped floor boards for the past 4 months as a result of this. We have found maintaincence men have simply let themselves in to our empty flat without consent and when we did complain we were met with the 'we just sub contract work' response and 'we cannot take any ownership of the problem', the laugh of our complaint was we had no offer of compensation, no apology and the grammar was shocking to say the least for a formal complaint response. I have not dealt with a single person from York Laurent of any use and I would strongly avoid using them ever again.
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I was very happy with the way ...
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5 Star Review
Luke
Judy
By : 'Mr'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B18
8 Jan 2014
People found this helpful0
I was very happy with the way York Laurent treated me. Luke showed me round a few properties, which were all very suitable to what I needed. Once I had paid my admin fee, Judy was more than accommodating in helping me with my referencing and the whole (VERY STRESSFUL) move in process. Throughout my ... Read Full Review
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Mr Happy said about York Laurent
Services : Letting( As a Tenant )Date: 8th Jan 2014
I was very happy with the way York Laurent treated me. Luke showed me round a few properties, which were all very suitable to what I needed. Once I had paid my admin fee, Judy was more than accommodating in helping me with my referencing and the whole (VERY STRESSFUL) move in process. Throughout my tenancy I had various maintenance issues (which you expect with a property that isn't brand new). Maintenance dealt with this promptly and professionally, and my Landlord wasn't the most helpful as he was slow to respond, but YL kept me updated. A thoroughly enjoyable experience so far and I would definitely recommend!
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[[EDIT ORIGINAL START]] The ...
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1 Star Review
By : 'meglo'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B18
26 Apr 2013
People found this helpful3
[[EDIT ORIGINAL START]] The agents initially fell over themselves to accommodate our requirements, but as soon as we signed on the dotted line, verbal agreements and assurances via email seemed to count for nothing. It took York Laurent 3 weeks longer than promised to get us into our new flat,... Read Full Review
What agent could do to change your mind?
Professionalism. Keep promises. Respond in good time to correspondence.
Comments (0)[[EDIT ORIGINAL START]]
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meglo said about York Laurent
Services : Letting( As a Tenant )Date: 25th Apr 2013
[[EDIT ORIGINAL START]]
The agents initially fell over themselves to accommodate our requirements, but as soon as we signed on the dotted line, verbal agreements and assurances via email seemed to count for nothing. It took York Laurent 3 weeks longer than promised to get us into our new flat, leaving us homeless for 1.5 weeks with nowhere to store our belongings. The agent made no admission of wrong-doing and no compensation was offered. After pursuing the management, we were refunded a portion of our administration fee as a 'good will gesture' (but not before receiving cryptic and threatening text messages from the individual agent who had cocked up in the first place). If this wasn't enough, now we are living in the property they manage, they take on average 2 months to sort out minor maintenance issues. It is because I have just contacted them for the 4th time regarding our broken radiator that I felt compelled to write this! Dishonest and unprofessional. AVOID!!
[[EDIT ORIGINAL END]]
The agents initially fell over themselves to accommodate our requirements, but as soon as we signed on the dotted line, verbal agreements and assurances via email seemed to count for nothing. It took York Laurent 3 weeks longer than promised to get us into our new flat, leaving us homeless for 1.5 weeks with nowhere to store our belongings. The agent made no admission of wrong-doing and no compensation was offered. After pursuing the management, we were refunded a portion of our administration fee as a 'good will gesture' (but not before receiving cryptic and threatening text messages from the individual agent who had cocked up in the first place). If this wasn't enough, now we are living in the property they manage, they take on average 2 months to sort out minor maintenance issues. It is because I have just contacted them for the 4th time regarding our broken radiator that I felt compelled to write this! Dishonest and unprofessional. AVOID!!
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