While they were really friendly, my experience was not pleasant and I believe has cost me money. It started off with their representative calling to the house. She was was very good with her sales tactics. She told me I would get £70k for the house and I laughed, "was you expecting more" was her reply. "No" said I, "the property is only worth £60k". "Oh no" she replied "we sold a house only across the way from here for £70k and it was not as nice as yours, (she then got the paperwork out to show me) I honestly believe we can get this figure". All in all her patter was very good and I took her at her word knowing I could reduce the figure to mine later. The problem came two months later when I contacted them to let them know they had got it wrong, we had no real interest in the property because it was over priced. I asked them if they could put in on the market for offers around £60k. They informed me this was not their way of doing business, they have guide prices and they feel this is the best way of selling. I asked them to put it on the market then for £60k-£65k. Could we just say that you do not want to keep dropping the price of the property, it does not look good. We would recommend lowering it to £55k-£60k, this way you would get more foot fall and then we have found you get far more offers and should achieve the higher figure anyway. The argument sounded solid enough to me. The trouble is on the sites it shows up as guide price £55k, this meant that all the offers coming in for the property were well below this figure except the first offer. This does not surprise me really as I would do the same. I think W.H. Brown have done me no favours, the approach they use may work some times but in my case I cannot help but think not only have they not sold my property but I am continuing to pay all the bills associated with the property. They have cost me money and time in my opinion and I will never use them again.