The absolute most unprofessional company that I have ever dealt with and very incompetent staff, not everyone but majority of who I was in contact with. Will most certainly be encouraging family, friends, colleagues and others to avoid this company at all... Read Full Review

They are the most disgusting company I have ever come across. They are liars, they are greedy, they are unwilling to help and I've experienced a severe lack of communication from their side. They never answer calls and respond to 1 in every 10 or so emails, with information that answer your... Read Full Review

Absolutely shocking letting agents. Been letting out for years and basically they have never managed it at all. They got tenants in but never checked in the property to the fact tht they claimed it was single tenant yet has someone living there for 2 years. Tenants ripped out light fittings and... Read Full Review

Wish i could give lower. The worst estate agents i have ever had. There are no words to describe the amount of stress they have caused me over the past two years, even now when I no longer rent with them! I'm still trying to get my deposit off them despite calling and emailing every day.... Read Full Review

Thornley Groves are the absolute worse agents I have seen in my life (and I have lived in many different countries). At first they are nice and make you sign the contract as soon as possible and after that nobody cares. We had a dryer broken for 10 months and nobody did anything about it. We... Read Full Review

Extremely disappointing service. The absolute worst estate agents I have ever rented through. 100% Avoid. From signing the contracts right until finally winning our money back, a simple 12 month lease turned into an 18 month nightmare. We experienced the following on a regular basis: - Poor... Read Full Review

I rented from Thornley Groves and at first everything was fine, except for the stains on the carpets and walls and the thick layer of dust, but this seemed fine because I would always clean a new home before I unpack. However, after one month my bed collapsed on itself without anyone sitting on it... Read Full Review

I am afraid to say that after being with this estate agents for quite a few years, they have turned out to be the worst. Even if you are a gold star tenant and thoroughly clean the property before you leave, they will try their very hardest to charge you a �70 cleaning fee. They will then try and ... Read Full Review

Utterly awful. Rented me a flat in disrepair and then attempted to charge for improvements at the end of the tenancy. Flat riddled with vermin and filthy. AVOID AT ALL... Read Full Review

Tenants beware! If you are looking for an agent that will try to wring every last penny out of you, look no further! These crooks have fees flying out of every orifice, and none of them are reasonable. Allow me to describe how your tenancy with Thornley Groves will go: - You will view a property... Read Full Review

Literally horrible from start to finish. It seems from other reviews that they're fantastic for landlords, but they are absolutely appalling when dealing with tenants. We moved into a flat in city centre and were shocked to find it was damp, covered in mould, and the previous tenants hadn't... Read Full Review

Terrible service. My fob was damaged through no fault of my own and were incredibly difficult in providing a new one without me paying out first and I ended up not having a fob and thus no access to my flat for a week. A WHOLE WEEK. After I said I would pay they promised to pay me back but have put ... Read Full Review

The re-let of my flat in Manchester was handled professionally and quickly by Katie. The viewing process was easy and I was kept fully informed of progress. The new let was at increased rent and I have asked TG to manage the tenancy for me. This is a good agent who gets results. I am delighted... Read Full Review

WARNING ! PLEASE AVOID THIS COMPANY AT ALL COSTS ! - Proposed tenancy start date delayed by 1 week and only gave us 2 days notice after we paid the deposit and rent fees upfront. - When we finally moved in, the flat was in an unliveable condition (covered in dust, cob webs, works required in... Read Full Review

These letting agents have to be the worse if you are a landlord. I highly recommend you do not use them. They have let me down again and again and I am £4000 out of pocket because of lack of communication and action from this firm. I would not have given them one star but am obliged to in... Read Full Review

Thornley Groves are nothing short of a shambolic establishment. When originally looking for a property to rent, I had to call the company 4 times to arrange a viewing! This was then followed by clearly over the top aggressive sales tactics. When trying to contact the company towards the end of my... Read Full Review

Jodie was very helpful during the period of the changeover of my tenants. She was always available, answered our queeries and completed the changeover... Read Full Review

I have had excellent service from the Swinton Branch. I am a landlord and was dealt with by Clare Carpenter who has rented out my property. She was extremely professional throughout and the property was rented very quickly and a maximum amount of rent was achieved. All the clerical side was very... Read Full Review

If you want first class service contact Lynn Rackstraw of Thornley Groves. Thornley Groves recently re rented our flat in Machester. Quick, efficient service, difficult to find these days. Highly... Read Full Review

I want to thank to Clare Carpenter ,who works at the angency as Letting Administrator.She' s managed to finish our deal for let a house only for one week,so quickly. She is friendly,responsible and hard working person.Don't hesitate to ask her,for professional advice.We are so appreciate to all... Read Full Review