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Birmingham, B29
1.7/5, 12 Reviews
18% Recommended
100% letting valuation accuracy
50% letting fee satisfaction
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"Property Solutions have let..."
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5 Star Review
By : 'Dave-landlord'
Services :
Would you recommend ? : Yes
Postcode : B29
13 Feb 2017
People found this helpful0
Property Solutions have let and managed by portfolio of properties for 7 years now. All of the properties are rented to students in Birmingham. I cannot fault the service that I have received from them. They have always ensured that the properties are always rented and kept up to standard. I take regular direct feedback about the agent from the tenants who live at my properties and have had no reason to complain. Tenants will always feel that they are being over charged or penalised for no apparent reason. However, what they fail to understand is that tenants can also be wrong. From experience- I know that tenants aren't always able to be as careful as they wish to be. Damage has to be charged for and as a landlord I would expect the agent to charge the tenants as required. It is instinctive for tenants to become defensive and feel as though they are being targeted. However, every tenant must understand that a lot of time, money and effort is put into such properties. The houses must be treated with a little bit of respect
Comments on Agent Fees
Good
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By : Aimee
3 Nov 2017Dave. Actually you need to understand that it's not always the tenant at fault. I admit there are terrible tenants out there. But I'm definitely not one of them. I have been brought up to respect other people's things. And to keep things clean and tidy and to look after them as they are my own. Since moving in I have brought a whole gardens worth of plants. My parents regularly come over to clean and dust it as I'm disabled with three herniated discs. Because the worktops are made from all wood and I didn't want any water from the taps to mark it, I cello-taped a water proof table cover on top. I mentioned that I didn't mind at my own cost if I could put up something on the wall behind the loo basin because there was no splash back on the wood behind the taps. I never heard back. I have constantly treated this home like my own. I love it as I would do my own. I have never ever missed any payments of rent at all since I moved in. Yet I'm an out of work disabled part time student who studies hard with Dyspraxia a learning disability. I have paid a handy man to fix the outside tap. I have paid £70 for the broadband and phone line to be installed of which my landlord still hasn't paid me even though he agreed with my mum to pay half. That was 2015. Below is only a quarter of my story of how I have been treated since they received the £1500 moving in fees off my step dad. All smiles and light until they have your deposit and the rest of the moving in fees. Then when you have any problems with a 'normal repair' this is what you get . The first call they've friendly and say they'll sort it. After the third or fourth week of calling and nothing happening they start with the disrespect. Very unprofessional. I wouldn't trust them at all. Very dodgy. My tap pipe burst with water flooding everywhere at 00:20 Saturday. Bare in mind I was panicking as I'm disabled and live alone. No family nearby. Their idea of an emergency out of hours contact is an old employees email address with their company name. So no I didn't email it as I was paddling in my flooded home. I desperately needed a plumber. I phoned up first thing Monday morning to be told before they even spoke to the landlord that 'The bill will be on your head'. I said the plumber would be emailing them. Property solutions response? The employee laughed , 'He can email us much as he wants' . Another occasion when I phoned up about mould and explained how I'm disabled so I can't move furniture around to clean so I have to wait for my mum to help. Property solutions response? 'That's not our problem' . I'm discusted at how they have talked down to me and insulted my disability. They lie a lot. And slate me to other people then slate them to me behind their backs. No respect they judge me because I'm out of work regardless of my disability and how hard I study with the OU. They may have treated you fine maybe. Probably because your employed and not disabled. Therefore they respect you. Clearly they have no respect for me what so ever after severely unprofessionally slagging me off to the plumber. Then slagging him off to me later.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 50.00% | £430 | £580 |
Address
Property Solutions
515 Bristol Road, Birmingham, West Midlands
B29 6AU
0121 472 113
Services offered
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Property Solutions Branches (View All 2)
Just moved my daughter into a ...
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1 Star Review
By : 'C'
Services : Letting( As a Tenant )
Would you recommend ? : No
4 Jul 2025
People found this helpful
Just moved my daughter into a house in Selly Oak absolutely appalled by the state of the house.The place had not been cleaned absolutely filthy.one of the previous tenants was still in the house using my daughter and her friends rent to use the utilitieswhy was this allowed to happen ???? Loose... Read Full Review
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Awful ...
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1 Star Review
By : 'martha'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B7
26 Aug 2021
People found this helpful0
Really truly the worst people I've had to deal with. Charged £400 for broken sofas which were not replaced for the new tenants, says they will do things and proceed to not do them, impossible to get a hold off. Would not recommend to anyone, I don't know why landlords work with them and... Read Full Review
Comments (1)Was this helpful?:
By : Anonymous
19 Jun 2024Hi. Are you able to say which property this was? I moved into a property which had broken sofas from a previous tenancy and we anticipate also being charged for these. So I’m curious if this is ...
Unreasonable, exploitative ...
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1 Star Review
By : 'Toby'
Services : Letting( As a Tenant )
Rent PCM : £430
Would you recommend ? : No
Postcode : B7
10 Jul 2020
People found this helpful3
Unreasonable, exploitative and quite frankly, dangerous. As first time student tenants we were heavily pressured from the outset with their selling tactics (we were promised a TV if we were to sign up straight away - we never received a TV) We were charged to pick up the keys for the... Read Full Review
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Very bad service level. ...
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1 Star Review
By : 'Apple'
Services : Letting( As a Tenant )
Rent PCM : £580
Would you recommend ? : No
Postcode : B15
20 Nov 2019
People found this helpful1
Very bad service level. Rented a unit in Harborne Lane last year, no response to any inquiries since paid and ignored all complaints about the defeats of the unit. Have moved out in July 2019 but the deposit payment is still holding by the agent. Keep on sending emails and callings to chase... Read Full Review
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I am current tenant. I made ...
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5 Star Review
By : 'Usman'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B29
31 Aug 2019
People found this helpful0
I am current tenant. I made an inquiry for a maintenance issue. I got reply the same day, was asked for a preferred time to send help. It was fixed the same day. I'm... Read Full Review
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DO NOT USE THIS ...
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1 Star Review
By : 'Student'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B11
8 Apr 2019
People found this helpful1
We were continuously given false information by the call centre agents who are rude and abrupt but what else would you expect when there managing director is the same! Tried to make a formal complaint which they were not interested in. Avoid this company as it's more hassle than it's... Read Full Review
Comments on Agent Fees
The hidden fees of which we were not told about when we asked i would say is unfair as the staff here are nothing but rude.
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Return of ...
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1 Star Review
By : 'student'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B29
11 Nov 2018
People found this helpful0
Dreadful. Poor and non-communications. Has taken 4 months (ongoing) to return deposits. Consistent Inaccurate information given. Expensive deductions . Unreasonable. Frustrating. Stressful, Unprofessional. AVOID this... Read Full Review
Comments on Agent Fees
Bad . Charges £30 admin fee for every late and overpaid rent fees Charges each person £20 out of their deposit for end of year inspection. .
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Shocking service! Property ...
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1 Star Review
By : 'A.K'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B29
29 Aug 2017
People found this helpful3
Shocking service! Property solutions were dealing with replacing myself as a tenant with somebody else on the contract. They are extremely slow at replying to emails, and only after chasing them up by phone will they reply. What should have taken less than a week stretched over three... Read Full Review
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Property Solutions have let ...
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5 Star Review
By : 'Dave-landlord'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : B29
13 Feb 2017
People found this helpful0
Property Solutions have let and managed by portfolio of properties for 7 years now. All of the properties are rented to students in Birmingham. I cannot fault the service that I have received from them. They have always ensured that the properties are always rented and kept up to standard. I take ... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
By : Aimee
3 Nov 2017Dave. Actually you need to understand that it's not always the tenant at fault. I admit there are terrible tenants out there. But I'm definitely not one of them. I have been brought up to respect...
I wouldn't even give one star ...
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1 Star Review
By : 'Lauren'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : MK12
13 Oct 2016
People found this helpful4
I wouldn't even give one star if it was an option. We have been continually let down and mucked around by this company, continually told lies and promised things that never happen. Our tenancy is with them and we honestly wish we had never taken our house. We have to nag for months for any simple... Read Full Review
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We have had terrible service ...
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1 Star Review
By : 'Tenant'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B29
31 May 2013
People found this helpful3
We have had terrible service from Property Solutions for the whole 9 months we have been with them. They were very easy to sign up with (although we had to remind them a few times to finish our paperwork after paying), but then the problems began. There were plenty of things they promised to do... Read Full Review
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Ive been with this agency ...
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1 Star Review
By : 'Toby'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B29
19 Feb 2013
People found this helpful4
Ive been with this agency throughout my tenancy (8 months so far) and they have been an utter disgrace to be represented by. When initially viewing the properties they were anxious to get us in and out as quickly as possible from each location and seemed disinterested and rude. The biggest... Read Full Review
What agent could do to change your mind?
a) Have staff who are less rude over the phone. b) Stop taking advantage of allegedly ignorant students. c) Have better policies which they adhere to regarding viewings.
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