Absolutely disgraceful service. They are liars one of the women agents (if you can even call her that) showed me around a home in Merthyr I paid the �300 agency fee and showed proof of savings in my account which was more than enough to rent that house for the next 5 years. I then get contacted directly by the home owners to say they were happy to let me their home privately as the estate agents were providing them an awful service ( so I handed my 4 weeks notice in on my previous home) I then get a call 2 weeks later by the home owner saying the agent at bidmead and cook had said all these awful things about me and that I have no money and on that basis they weren't prepered to let me the home. I showed the home owners proof of my savings and they were baffled by bidmead cooks lies as was I. So because of this I had to find a home pronto no thanks to bidmead. Turns out bidmead con you out of 100's of pounds and won't return your calls once they have your money. They offer a VERY UNPROFESSIONAL service which I will be taking to a small claims court for defamation of character as well as to get my �300 back. Do NOT trust this disgusting agency with your home or give them any money.