The worst estate agent I have ever used to sell a house. It was a catalogue of cock ups from start to finish. Merthyr branch placed it with PA Black in Cowbridge as it was classed as a premium property. Neither branch knew what each other were doing. We had one viewing in three months. No contact whatsoever throughout. No feedback from the one viewing. When we asked for price changes or things adding or changing, they never happened. No reply to any messages sent. I even went to view a property in Caerphilly a few weeks ago, that unfortunately was marketed by Peter Alan. I made an offer on it, and they didn't even ring me back with a reply to my offer. No problem as I used my crystal ball to find out what the outcome was. I would have increased my offer but wasn't given the chance. I have had my house back on the market since the end of September with a company called Makeurmove. I have had around 8 viewings to date, two offers very near to the amount we would accept, one couple looking into their finances and almost ready to offer just under the asking price.The online company are £1000 plus vat. Peter Alan were nearly £7000 plus vat as joint agents with an almost as equally bad outfit called Bidmead Cook. Go online agent every time, they care about you and will save you thousands. The icing on the cake was when a recent viewer told us they tried to view through Peter Alan, but was told they could not accommodate viewings after 5pm, these were the only time she could view as she worked until 5pm.