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Ormskirk, L39
1/5, 6 Reviews
0% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction
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"Very disappointed. Viewed a..."
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1 Star Review
By : 'Cullen'
Services :
Would you recommend ? : No
Postcode : L39
13 Jul 2016
People found this helpful2
Very disappointed. Viewed a property last week that my partner and I adored, no one else was interested in it so we were certain that we would get it. There was one question that we had for the landlord, so the estate agent said he would get in contact with them as soon as possible. After the estate agent failed to call us back on four separate occasions in regards to contacting the landlord and putting our application through (as he said he would have done half an hour after viewing the property), we started to lose hope after being pretty much guaranteed that the property was ours. Called up this afternoon, FINALLY getting through to the estate agent and he told me that the property had been viewed and signed for earlier. He had not contacted the landlord for us, he had not even bothered to contact us - I can't help but think that this is due to the fact that we are a young couple as we keep getting turned away for no valid reason; he clearly had time for other people, why not even a phone call for us? Frankly, I am appalled at the service provided, especially considering that we have been turned away by other agents, we were gullible enough to believe that this estate agent actually wanted to help.
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By : Ellie Chestley
14 Jul 2016Thank you for bringing your concerns to my attention. I'm sorry you have experienced some difficulty in securing a property, both with ourselves and with other agents. We have investigated this matter further and either myself or one of my colleagues in branch will be in touch today to discuss the problems referred to in your review. Customer service is very important to us, we want to reassure you that both myself and my colleagues have taken every action possible on your behalf in this case and will hopefully have the opportunity to help you to find the right property in the future. We look forward to speaking to you today.
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Latest Reviews
farrell and hayworth are rubbish
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £525 | £525 |
Address
Farrell Heyworth
2 Church Street, Ormskirk, Lancashire
L39 3AN
01695 570075
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Farrell Heyworth Branches (View All 24)
Absolutely shocking ...
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1 Star Review
By : 'Amanda'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : L40
25 Apr 2017
People found this helpful3
Absolutely shocking service!!! Lilly was very keen for us to drop our previous agent NSW who were fab! The photos she took were dreadful (car on drive, bleach bottles, wash basket, telegraph pole etc etc!!!!) and despite having new ones taken initially and more 5 weeks ago they still haven't been... Read Full Review
Comments on Agent Fees
Awful!
Comments (1)Was this helpful?:
By : Laura Gittins - Marketing Manager||FarrellHeyworth
2 May 2017Dear Ms Dykes, Thank you for taking the time to leave feedback regarding your property sale, our clients views are very important to us. We have reviewed your file and feel that the ongoing sale...
Very disappointed. Viewed a ...
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1 Star Review
By : 'Cullen'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : L39
13 Jul 2016
People found this helpful2
Very disappointed. Viewed a property last week that my partner and I adored, no one else was interested in it so we were certain that we would get it. There was one question that we had for the landlord, so the estate agent said he would get in contact with them as soon as possible. After the... Read Full Review
Comments (1)Was this helpful?:
By : Ellie Chestley
14 Jul 2016Thank you for bringing your concerns to my attention. I'm sorry you have experienced some difficulty in securing a property, both with ourselves and with other agents. We have investigated this...
Rented a property through ...
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1 Star Review
By : 'C'
Services : Letting( As a Tenant )
Rent PCM : £525
Would you recommend ? : No
Postcode : L39
28 Jan 2015
People found this helpful2
Rented a property through this agent that belonged to someone who worked for them. Whenever I needed any repairs, they did not respond or acknowledge my request. If the request was responded to any work done was haphazard and not up to standard. I had to take in the landlord's post and even though... Read Full Review
What agent could do to change your mind?
not a thing!
Comments (1)Was this helpful?:
By : Mike Lyon - Branch Manager Ormskirk
30 Jan 2015Dear 'C' We are sorry to hear that you were unhappy with the service you received from our Ormskirk branch. I have investigated this matter further and can confirm that Farrell Heyworth were...
Massively undervalued a ...
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1 Star Review
By : 'farrell'
Services : Surveying
Would you recommend ? : No
Postcode : WN8
26 Jun 2014
People found this helpful6
Massively undervalued a property I own, I could show 3 other properties that had sold in the area within 180 days as requested by the mortgage company. They reject 1 of them as they described to the mortgage company a massive difference in size it was actually about 28 sq ft. totaling just over... Read Full Review
What agent could do to change your mind?
Stop trying to cover your own back and undervalue. This is peoples lives and businesses, not a game. You will never see any of my money again. I\'ll make sure everybody knows it too!
Comments (0)Was this helpful?:
Farrell Heyworth, Ormskirk, ...
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1 Star Review
By : 'ROBS'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
7 May 2012
People found this helpful7
Farrell Heyworth, Ormskirk, Lancashire. Property agents, lettings, sales. A bunch of rude, unresponsive kids. Ignore telephone calls and never respond to emails. The times the telephone has been answered they are disingenuous and sarcastic. Why anybody would use these people to advertise a... Read Full Review
What agent could do to change your mind?
They could have been polite, answered calls, replied to emails and used some common sense. A truly valuable property agent will take each case on its own merits, use proper skill and judgement and enter into dialogue to establish the facts.
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I have included a letter I ...
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1 Star Review
By : 'Stuart'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
26 Aug 2011
People found this helpful6
I have included a letter I sent to Farrell Heyworth here to request a refund as the service we recieved was awful. I agree with all the negative reviews of which there are many and only wish I found this forum before I started to deal with them. They are a complete joke and have wasted a month of ... Read Full Review
What agent could do to change your mind?
They could act professionally, vet their landlords, return calls when promised and in general run a business instead of the farce I was subjected to.
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