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Ormskirk, L39
1/5, 6 Reviews
0% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction
No Description Found
No Staff Registered
Latest Reviews
farrell and hayworth are rubbish
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £525 | £525 |
Address
Farrell Heyworth
2 Church Street, Ormskirk, Lancashire
L39 3AN
01695 570075
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Farrell Heyworth Branches (View All 24)
Absolutely shocking ...
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1 Star Review
By : 'Amanda'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : L40
25 Apr 2017
People found this helpful3
Absolutely shocking service!!! Lilly was very keen for us to drop our previous agent NSW who were fab! The photos she took were dreadful (car on drive, bleach bottles, wash basket, telegraph pole etc etc!!!!) and despite having new ones taken initially and more 5 weeks ago they still haven't been... Read Full Review
Comments on Agent Fees
Awful!
Comments (1)
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Amanda Dykes said about Farrell Heyworth
Services : Sales( Prospective Vendor/Buyer )Date: 24th Apr 2017
Absolutely shocking service!!! Lilly was very keen for us to drop our previous agent NSW who were fab! The photos she took were dreadful (car on drive, bleach bottles, wash basket, telegraph pole etc etc!!!!) and despite having new ones taken initially and more 5 weeks ago they still haven't been uploaded!!! The first viewing was full of confusion! The viewer booked through the Blackpool office who contacted me. I suggested dates only to be contacted by ranting ex husband screaming at me for not arranging a viewing! Unfortunately there appears to be a major lack of communication between Blackpool, Ormskirk and Southport. Then there was no communication at all until I threatened to remove the property! Enter James who quickly arranged two viewings!!! Both couples were totally surprised that the house was nothing like they expected!!! I could go on for hours!!! Farrell Heyworth don't even know where their viewers are from and will send people who are in no position to buy. They ring me at work to tell me nothing or to tell me they have no feedback when I have already had feedback. I ask them not to ring but to e-mail and guess what they still ring!!!! I have totally given up!!! Bunch of unprofessional idiots!!! The whole situation is stressing me out! I don't need it! I gave notice on 7th April which had not even been acknowledged!!!
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By : Laura Gittins - Marketing Manager||FarrellHeyworth
2 May 2017Dear Ms Dykes, Thank you for taking the time to leave feedback regarding your property sale, our clients views are very important to us. We have reviewed your file and feel that the ongoing sale...
Very disappointed. Viewed a ...
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1 Star Review
By : 'Cullen'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : L39
13 Jul 2016
People found this helpful2
Very disappointed. Viewed a property last week that my partner and I adored, no one else was interested in it so we were certain that we would get it. There was one question that we had for the landlord, so the estate agent said he would get in contact with them as soon as possible. After the... Read Full Review
Comments (1)Was this helpful?:
Cullen said about Farrell Heyworth
Services : Letting( As a Prospective Landlord/Tenant )Date: 12th Jul 2016
Very disappointed. Viewed a property last week that my partner and I adored, no one else was interested in it so we were certain that we would get it. There was one question that we had for the landlord, so the estate agent said he would get in contact with them as soon as possible. After the estate agent failed to call us back on four separate occasions in regards to contacting the landlord and putting our application through (as he said he would have done half an hour after viewing the property), we started to lose hope after being pretty much guaranteed that the property was ours. Called up this afternoon, FINALLY getting through to the estate agent and he told me that the property had been viewed and signed for earlier. He had not contacted the landlord for us, he had not even bothered to contact us - I can't help but think that this is due to the fact that we are a young couple as we keep getting turned away for no valid reason; he clearly had time for other people, why not even a phone call for us? Frankly, I am appalled at the service provided, especially considering that we have been turned away by other agents, we were gullible enough to believe that this estate agent actually wanted to help.
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By : Ellie Chestley
14 Jul 2016Thank you for bringing your concerns to my attention. I'm sorry you have experienced some difficulty in securing a property, both with ourselves and with other agents. We have investigated this...
Rented a property through ...
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1 Star Review
By : 'C'
Services : Letting( As a Tenant )
Rent PCM : £525
Would you recommend ? : No
Postcode : L39
28 Jan 2015
People found this helpful2
Rented a property through this agent that belonged to someone who worked for them. Whenever I needed any repairs, they did not respond or acknowledge my request. If the request was responded to any work done was haphazard and not up to standard. I had to take in the landlord's post and even though... Read Full Review
What agent could do to change your mind?
not a thing!
Comments (1)Rented a property through this agent that belonged to someone who worked for them. Whenever I needed any repairs, they did not respond or acknowledge my request. If the request was responded to any work done was haphazard and not up to standard. I had to take in the landlord's post and even though I informed them it would only cost £21 for 3 months to have the post redirected, they did nothing.
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C said about Farrell Heyworth
Services : Letting( As a Tenant )Date: 28th Jan 2015
Rented a property through this agent that belonged to someone who worked for them. Whenever I needed any repairs, they did not respond or acknowledge my request. If the request was responded to any work done was haphazard and not up to standard. I had to take in the landlord's post and even though I informed them it would only cost £21 for 3 months to have the post redirected, they did nothing.
When I came to move out of the property, they tried to cheat me out of my deposit and claim for things that were incorrect or downright outrageous. Out of a £625 deposit, they wanted to return £1!!! I submitted a dispute to the Tenancy Deposit Dispute Scheme who thankfully ruled in my favour and I got most of it back. At no point did Farrell Heyworth tell this member of their staff that they were out of order so it shows how little they know as well. Could go on but definitely beware of this company in Ormskirk and I would never recommend them to anyone.
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By : Mike Lyon - Branch Manager Ormskirk
30 Jan 2015Dear 'C' We are sorry to hear that you were unhappy with the service you received from our Ormskirk branch. I have investigated this matter further and can confirm that Farrell Heyworth were...
Massively undervalued a ...
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1 Star Review
By : 'farrell'
Services : Surveying
Would you recommend ? : No
Postcode : WN8
26 Jun 2014
People found this helpful6
Massively undervalued a property I own, I could show 3 other properties that had sold in the area within 180 days as requested by the mortgage company. They reject 1 of them as they described to the mortgage company a massive difference in size it was actually about 28 sq ft. totaling just over... Read Full Review
What agent could do to change your mind?
Stop trying to cover your own back and undervalue. This is peoples lives and businesses, not a game. You will never see any of my money again. I\'ll make sure everybody knows it too!
Comments (0)Massively undervalued a property I own, I could show 3 other properties that had sold in the area within 180 days as requested by the mortgage company. They reject 1 of them as they described to the mortgage company a massive difference in size it was actually about 28 sq ft. totaling just over 2.5%.
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farrell and hayworth are rubbish said about Farrell Heyworth
Services : Surveying( )Date: 25th Jun 2014
Massively undervalued a property I own, I could show 3 other properties that had sold in the area within 180 days as requested by the mortgage company. They reject 1 of them as they described to the mortgage company a massive difference in size it was actually about 28 sq ft. totaling just over 2.5%.
The down valuation has cost me circa £9,000.
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Farrell Heyworth, Ormskirk, ...
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1 Star Review
By : 'ROBS'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
7 May 2012
People found this helpful7
Farrell Heyworth, Ormskirk, Lancashire. Property agents, lettings, sales. A bunch of rude, unresponsive kids. Ignore telephone calls and never respond to emails. The times the telephone has been answered they are disingenuous and sarcastic. Why anybody would use these people to advertise a... Read Full Review
What agent could do to change your mind?
They could have been polite, answered calls, replied to emails and used some common sense. A truly valuable property agent will take each case on its own merits, use proper skill and judgement and enter into dialogue to establish the facts.
Comments (0)Farrell Heyworth, Ormskirk, Lancashire. Property agents, lettings, sales.
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ROBS said about Farrell Heyworth
Services : Letting( As a Prospective Landlord/Tenant )Date: 6th May 2012
Farrell Heyworth, Ormskirk, Lancashire. Property agents, lettings, sales.
A bunch of rude, unresponsive kids. Ignore telephone calls and never respond to emails. The times the telephone has been answered they are disingenuous and sarcastic.
Why anybody would use these people to advertise a property for sales or rentals I don't know. If you want to use a vendor who puts your customer's off viewing anything on their books at all then use Farrell Heyworth.
Out of 3 emails and 5 telephone calls leaving messages not one was even given the courtesy of a reply.
Sorry but that is simply rude.
The two calls I made that got through were graced with a reception so dismissive and scathing I will simply not even approach them about any properties any more. One property was still on the market two months after I called and was told it had gone.
I have used other agents in the area, NSW and Albany Property services to name two. They don't always have enough staff to answer straight away but are civil, polite and do return telephone calls and emails.
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I have included a letter I ...
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1 Star Review
By : 'Stuart'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
26 Aug 2011
People found this helpful6
I have included a letter I sent to Farrell Heyworth here to request a refund as the service we recieved was awful. I agree with all the negative reviews of which there are many and only wish I found this forum before I started to deal with them. They are a complete joke and have wasted a month of ... Read Full Review
What agent could do to change your mind?
They could act professionally, vet their landlords, return calls when promised and in general run a business instead of the farce I was subjected to.
Comments (0)I have included a letter I sent to Farrell Heyworth here to request a refund as the service we recieved was awful. I agree with all the negative reviews of which there are many and only wish I found this forum before I started to deal with them. They are a complete joke and have wasted a month of my time and to date have not refunded any money we paid them for this privaledge. It is also worth a note to anyone that fancies renting 54 New Lane in Aughton Nr Ormskirk that the landlord is a complete crank who is happy his house is in bad repair and knows that there are 100's of people looking to rent so therefore does not care about the state of the place or the tenant he ends up with AVOID AT ALL COSTS.
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Stuart Green said about Farrell Heyworth
Services : Letting( As a Prospective Landlord/Tenant )Date: 26th Aug 2011
I have included a letter I sent to Farrell Heyworth here to request a refund as the service we recieved was awful. I agree with all the negative reviews of which there are many and only wish I found this forum before I started to deal with them. They are a complete joke and have wasted a month of my time and to date have not refunded any money we paid them for this privaledge. It is also worth a note to anyone that fancies renting 54 New Lane in Aughton Nr Ormskirk that the landlord is a complete crank who is happy his house is in bad repair and knows that there are 100's of people looking to rent so therefore does not care about the state of the place or the tenant he ends up with AVOID AT ALL COSTS.
Dear Gaynor,
It is with dismay I write this letter to you to detail my experience of dealing with your company.
I approached your Ormskirk office as I wanted to rent a property in Aughton namely 54 New Rd. I was told by the staff that a previous couple had already taken your forms and that if I wanted the property I should come there and then to sign up the paperwork and pay £165 so that you can assess if I am a suitable tenant.
Once at the office I filled out the relevant forms and paid my money. I was advised by Anita that it would probably take a week or so to organise and that we should look to move in shortly after that. I had requested a second viewing so that my girlfriend could also have a look. I was promised a phone call back to arrange a suitable time. No phone call ever came. I placed several calls to the office in Ormskirk explaining that I live a good distance away on the Wirral and my girlfriend was from Barrowford also a fair distance away but that we would be available all week for any evening and at the weekend. Again no phone calls back, in fact one member of staff even said that they had “moved on†to the next client now as I was already in the system. After approximately 10 days I spoke again to Anita who gave me the number of your Liverpool office and put me in touch with Gaynor as she would now be dealing with our application.
Gaynor explained that after all this time they still hadn't received any paperwork regarding our application from the Ormskirk office, it simply hadn't been sent to them. The next day I was then told that you had found the paperwork in Ormskirk and would send it recorded delivery so that you could start to process it. At this stage I had already begun to organise interviews of prospective tenants for my property on the Wirral and had found a couple who potentially wanted to move as soon as possible. I had also organised a team of decorators and a joiner to commence work on the property to make it liveable. As you are aware there is a hole in the wall in the living room, the carpets are in need of cleaning, the living area downstairs needs the pipes from the gas meter that have recently been installed boxing in rather than being left raw on the walls and the bathroom upstairs needs the side of the bath putting right. The kitchen also needs a cooker, which we are unable to source until we have measured the space to put on in. All improvements to the property to be paid by myself.
Finally last night 17thAugust Gaynor told me she had managed to get hold of the landlord after over a week of trying and that he would meet me at the property at 7.30. This is a round trip of over 150 miles for us. We set off and my girlfriend and her father were running a little late as they don't know the area and sat nav had taken them to the wrong place. I discussed the work needing doing to the house with Terry who's attitude was its sold as seen and I was not to consider my improvements to be a favour as he could rent the house to anyone and there were hundreds of people ready to move in as it is. I was not able to organise my workers to come and do anything to the house until the day I moved in and had started to pay rent and that he would get the gas certification over to you when his mate had had chance to come and sort it for him in the next few days. I tried to explain that it was frustrating as we could have had all of this done by now had he and yourselves provided the correct paperwork to the relevant people in good time and would it be possible to get some keys after paying the deposit and finishing the paperwork to have the work done before we moved in.
After being in the property less than 10 minutes to point out the work I was to carry out he said and I quote “I have met pricks like you before, I have met millions of them†and that I could take the house or leave it. This was his closing gambit as he left the property and told me that he had put himself out to come and show us round, he would not wait for my girlfriend to arrive and drove off leaving me stunned stood outside the property. I find it hard to believe that anybody would live in the property as it is, but understand the demand for rentals is that high that this may be the case.
As I am sure you will appreciate after my experience I am requesting a refund of the monies paid to you on the grounds that your office did not do as it was supposed to in the time frame promised, never called back when your staff including yourself had promised, and the landlord we were introduced to is not someone that is in any way suitable. I accept the apology you made for the situation this morning and appreciate that not every deal runs smoothly, I just ask for your help and support to obtain the refund. Please also bear in mind the month of my time this situation has wasted and the expense of taking time out of work to view the property and 250 miles round trip we made the day the landlord abused me when deciding on whether to refund us your fee.
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