The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4/5, 22 Reviews
77% Recommended
93% letting valuation accuracy
89% letting fee satisfaction
By : 'Unfair'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : W13
RSK have serious difficulties finding a tenant for an immaculately presented 1 bedroom flat in Ealing after 8 weeks of marketing it. Their contracts are heavily focused on landlord's rights, but tenants have very little say, they make tenants pay for all fees associated with early termination and treat you with disrespect and ignore your emails and texts (until an official complaint is raised) as soon as the fees and rent was paid, though make very little effort to help renting out the flat as soon as possible so tenants can be released from the contract. RSK have 0 respect for their tenants after contracts were signed. Their culture is to use the unfortunate situation of others to their advantage, they lie continuously about viewings when they think you are not in the flat (so they appear like they actually do anything, but otherwise neglect tenants and only focus on landlords and their fees!) firstly they don't confirm viewings and turn up at the flat, then when an official complaint is raised, they confirm 4-5 viewings per week, out of which perhaps 1 happens! when you ask them about the status they LIE about viewings happening in writing, even though you are at the property and can prove otherwise. I would recommend everyone to raise your problems with the property ombudsman and their regulating bodies Having used different agents, this was a shocking experience, I wil never ever rent through RSK again!
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By : Marilyn
24 Jun 2016Hello, I am really sorry to hear that you have been unhappy with the service provided by our RSK Ealing Office, I am head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at marilynplews@customerrelationsteam.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 93% | 89.00% | £850 | £3,100 |
Robertson Smith & Kempson
15 The Mall, London, Greater London
W5 2PJ
02081667639

By : 'Osman'
Services : Letting (As a Tenant)
Rent PCM : £1900
Would you recommend ? : No
Postcode : W5
We have rent the house from RSK Ealing Office 2 years ago. I paid rents on time, I paid full rent on the 8th of September while I was leaving the property on the 14th September. There has been no delay on any of my obligations. So at my end, my money is hold by RSK for 1 month for ... Read Full Review
By : Sarah Tranter
10 Nov 2020Dear Osman, I am sorry to read your review and understand that this matter has been dealt with by the office. Kind regards, Sarah...
By : 'mike'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : W5
Great service from RSK , Altin quickly found me a tenant as promised when other agencies had been slow to react and Reeta the lettings consultant for RSK has given a superb service in making sure everything runs smoothly since. As a new RSK customer I am very pleased with their service to date and ... Read Full Review


By : 'Phillip'
Services : Letting (As a Owner)
Rent PCM : £1550
Would you recommend ? : Yes
Postcode : W5
I have consistently received an excellent service. Any issues that have arisen have always been dealt with promptly and efficiently. I would have no hesitation in recommending them to other... Read Full Review
By : 'GS'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : W7
We had a really good experience with RSK and their staff. Very professional. They are great at giving back to the local community and sponsor the local school fairs and Ealing Trailfinders minis. Would highly... Read Full Review

By : 'Doris'
Services : Letting (As a Tenant)
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : W5
I was looked after by Han for my move from Glasgow to London. The service I received was knowledgeable and... Read Full Review

By : 'Ann'
Services : Letting (As a Tenant)
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : W5
After a bit of a rocky start, Han promised us that he would find the perfect property for us and HE DELIVERED!!! Once he understood our needs he showed us a flat with the perfect location, great space and layout. Han is very professional in his appearance and his approach to his work. We saw... Read Full Review

By : 'Nikolett'
Services : 21
Sold price : £1300
Would you recommend ? : Yes
Postcode : W5
I have just recently moved to London and this is my first very own tenancy. Han was very helpful and cooperative from the beginning and even thought this was just the second place I have viewed, I felt this will be the right choice and his openness and patience took a great part in my decision.... Read Full Review


By : 'Julian'
Services : Letting (As a Owner)
Rent PCM : £3000
Would you recommend ? : Yes
Postcode : W13
I thoroughly recommend RSK in Ealing. I was initially signed up with another agency in the area who were unable to find tenants. Molly and Han quickly took stock of the situation and secured a three year tenancy at the full asking price. Highly efficient and... Read Full Review

By : 'Liz'
Services : Letting (As a Owner)
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : W5
Recently we used RSK to find tenants for property we own. Altin from the Ealing office was extremely helpful. and found a delightful couple for us within a few days. It was great dealing with Altin and he acted in a competent and professional manner, dealing with all our queries promptly and... Read Full Review


By : 'Joseph'
Services : Letting (As a Owner)
Rent PCM : £1390
Would you recommend ? : Yes
Postcode : W7
As a Landlord, I have been interacting with Altin Ismaili (Lettings Manager) and Kim Mellor (Senior Property Manager) for about two years now. Over that period of time they both have been highly professional and very courteous when dealing with either my wife or myself. Prior to using RSK Ealing,... Read Full Review

By : 'mark'
Services : Letting (As a Owner)
Rent PCM : £3100
Would you recommend ? : Yes
Postcode : W13
We have a property in West Ealing and have been using Robertson Smith & Kempson for years (6 years) to rent out our property. Throughout this time I have nothing but positive things to say about the service we've received from them. Not only are they prompt, efficient, and fair and have... Read Full Review

By : 'Liz'
Services : Letting (As a Owner)
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : W5
Molly kept us up update throughout the period while we were waiting to find tenants. Numerous viewings were arranged until we found the ideal... Read Full Review
It would be good to have a loyalty discount on a scale for landlords who give repeat business

By : 'Marcel'
Services : Letting (As a Tenant)
Rent PCM : £1295
Would you recommend ? : No
Postcode : W13
We have a dispute with one of the landlady that they work with and when i raise a complaint to them asking them why they associates their name with her they say is not my problem/this is just my opinion their reputation is not ruined about her. WELL LET ME TELL YOU SOMETHING RSK. I WONT BE TRADING ... Read Full Review
agent fees are exactly the same like any other agent.

By : 'Gerard'
Services : Letting (As a Owner)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : W5
I found Kim Mellor of the property management team to be very efficient and friendly in dealing and resolving issues with my tenants. I would recommend her ... Read Full Review
Reasonable.


By : 'Andrew'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : W5
As a Landlord the whole team at the Ealing branch, especially Molly, Altin and supported by Phil did a first-class job. I was kept informed at all times. They successfully found a corporate client during in the traditionally quiet Christmas period. I would highly recommend... Read Full Review
Fees are in line with the market.
By : Marilyn
27 Mar 2017Dear Andrew, We are delighted to read that our Ealing Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the...
By : 'Ex'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : W13
Known RSK for a number of years but have found them extremely unresponsive when tenancy goes wrong and frankly very... Read Full Review
By : Marilyn
17 Feb 2017Dear Sir/Madam, I am very concerned to read your review and keen to discuss this with you. If you could contact me at marilynplews@customerrelationsteam.co.uk and provide me with further...
By : 'Unfair'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : W13
RSK have serious difficulties finding a tenant for an immaculately presented 1 bedroom flat in Ealing after 8 weeks of marketing it. Their contracts are heavily focused on landlord's rights, but tenants have very little say, they make tenants pay for all fees associated with early termination and... Read Full Review
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By : Marilyn
24 Jun 2016Hello, I am really sorry to hear that you have been unhappy with the service provided by our RSK Ealing Office, I am head of Customer Relations and I wondered if I could be of any further...

By : 'Alizaeh'
Services : Letting (As a Owner)
Rent PCM : £1875
Would you recommend ? : Yes
Postcode : W5
I've had a positive experience with Altin. He has been very prompt with his replies and quick to send through required documents. He has also been professional and friendly throughout. I would recommend his services to other landlords seeking... Read Full Review
Good.
Good.
By : Marilyn
17 Feb 2016Hello, I am the Customer Services Manager here at Robertson Smith & Kempson, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you ...

By : 'Ann'
Services : Letting (As a Owner)
Sold price : £499999
Rent PCM : £2100
Would you recommend ? : Yes
Postcode : W5
As a new landlady it took a while to understand how the process worked and what sort of tenant I was looking for. However, eventually I ended up with delightful tenants on a 2 year fixed term. Micaela was doggedly persistant. Andrew efficient and helpful in collecting the enormous amount of... Read Full Review
RSK fees are higher than other agents by 1 or 2%.
By : Marilyn Plews
22 Dec 2014Hello, I am head of customer services here at RSK and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers....

By : 'Nikki'
Services : Letting (As a Tenant)
Rent PCM : £2500
Would you recommend ? : Yes
Postcode : W5
Andrew constantly went above and beyond to ensure that our transition was as smooth as possible. This included repeatedly working late in evening and even making phone calls on our behalf from the airport during his own leave. We have been thoroughly impressed by his professionalism, humour and... Read Full Review
Very happy with paying fees, especially as Andrew continuously went above and beyond.
By : Marilyn Plews
14 Oct 2014Hello, I am head of customer services here at Robertson Smith & Kempson and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read...
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