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Brighton, BN1
2.9/5, 17 Reviews
44% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
50% letting fee satisfaction
Professional property services | Trusted expertise in buying, selling and letting since 1825 | Brighton, Bognor Regis and Portsmouth
PS&B | Parsons Son and Basley, have been providing property solutions to clients since 1825. We are responsible for the letting and management of thousands of properties thro
ughout the UK and are well established as one of the premier agents in the South East of England, with offices in Brighton, Bognor Regis and Portsmouth.
"This is quite easily the..."
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1 Star Review
Jessica
By : 'Ripped'
Services :
Rent PCM : £1025
Would you recommend ? : No
Postcode : BN1
28 Nov 2015
People found this helpful5
This is quite easily the worst letting agency in the whole of Brighton and its surrounding areas. If you are a prospective tenant the best advice I can give is to stay away from them unless you wish to put yourself through one of the worst experiences of your life. In the beginning they are very friendly and show themselves very keen to get you to sign the contract and pay the deposit as soon as possible. They will not hesitate to make any promises before you sign but will do all they can in order not to fulfil these promises once you have signed and they have your money. Their letting contract is extremely restrictive and totally in favour of the landlord; I haven't seen those terms with any other agency. When you have any issues they will not hesitate to make it clear that their priority is to defend their clients' interests (the landlords) and you, as a tenant, have next to no rights or power to defend yourself. When you terminate your tenancy they will do all they can to delay the devolution of your deposit and you will have to chase them for a long time before you can get it back. Their contracts contain lots of clauses to enable them to appropriate as much of your deposit as they can and they impose lots of ridiculous fees such as a checkout fee, references fees, etc. I made the mistake of letting through them and trusted them when they told me that the flat I was going to let was going to be professionally cleaned and a number of issues were going to be addressed before the commencement of my tenancy. I didn't ask to get any of that in writing and trusted their word. When the day of my move came, I found that nothing had been done and the flat was in a state not suitable for me to move in with my family. I had made all the preparations for our move and had to cancel all that. They insisted that the place had been cleaned, when it was obvious this wasn't true. The letting agent refused to take any time to help because she was too busy and had other priorities. This was the start of a period of hell for me and my family and this agency never showed any trace of sympathy or apologised in any way for what had been neglect on their part and for all they had put my family through. They always stood by the landlord even though the man was being completely unreasonable and unfair. I would honestly recommend to any potential tenants to steer clear from this agency. This experience taught me a lot about how much dishonest people can get away with in the letting industry and how dirty their tricks are; it was an expensive and traumatic lesson though.
What agent could do to change your mind?
Extortionate fees and poor value for money
Comments on Agent Fees
Extortionate fees and poor value for money
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By : Jess
22 Dec 2015Dear Jose, Many thanks for taking the time to review PS&B. I would like to respond as there are quite a few inaccuracies that need to be addressed. PS&B wish to build and maintain strong relationships with both Tenant and Landlord. This property is not owned by PS&B, we cannot simply make a decision based on our feeling towards a situation, we are instructed by our client Landlord. We do have a duty of care to our tenants which we take seriously. Upon you checking in to the property it was brought to my attention that requests made prior to the commencement of your tenancy had not been carried out. I apologised and looked in to these matters immediately, instructing contractors where necessary to attend (I received your email at 12.17pm on 30/06/15 and had responded by 2.04pm). The Lettings market is typically at its busiest around this time of the year for both staff and contractors, it is not always possible to rectify issues in an instant but the issues raised were a priority and were dealt with as soon as possible. Cleaning – The Landlord advised that he had organised for a professional clean to be carried our prior to your Tenancy. After reviewing the Inventory and photos ( received on the day of check in ) I realised this had not been carried out so advised the Landlord that PS&B would organise for a cleaner to attend, the Landlord agreed subject to cost. Toilet seat – It was agreed that this would be fixed prior to your Tenancy. Unfortunately your Landlord had some trouble organising a new one. This was replaced on 10 July 2015. Removal of mattress and wardrobe – I apologised that these were not removed prior to your tenancy as this had been agreed with the landlord. These were removed on 2 July 2015. TV stand - as per your request the landlord provided this. Upon moving in to the property you wanted it to be removed, the Landlord wanted it to remain in the property. Back gate – I apologised that the back gate key was not provided to you upon check-in. Box of deck chairs – As the property has a garden the Landlord thought these may be of use. These were removed upon request. I would like to confirm that contrary to review that the property was certainly in a habitable state, you just decided not to move in. Due to the issues you experienced I was very sympathetic and apologised on numerous occasions in emails dated 30/06/15, 02/07/15 and 10/07/15 where I confirmed" I was doing everything in my power and confirmed this is a priority", During this period ( 30/06/15 to 30/07/15) I contacted you via email or phone on new fewer than 22 occasions ( logged on our system notes ), keeping you updated until finally on 30/07/15 when I confirmed I had agreed with the landlord that you would be released from your contract. These are not the actions of someone who "refused to help" or was "too busy and had other priorities". I am not a dishonest person", there were no dirty tricks" involved and I strongly deny such unfounded accusations. I attempted to rectify all the issues but due to the stress you and your family were experiencing I agreed to negotiate with the Landlord to release you early from your 12 month Tenancy. The ridiculous fees'' you refer to such as the checkout fee and reference fee are standard fees with the vast majority of lettings agents and are included in our tenancy agreement. With regards to your comments about the tenancy agreement, you were sent a copy of our Tenancy Agreement once agreeing to move in to the property (3rd June 2015), approximately 4 weeks prior to your Tenancy start date. You had ample opportunity to read through and highlight any concerns prior to signing the Tenancy Agreement. Please note our Tenancy Agreement is drawn up by an ARLA approved Solicitor. I note that there was a delay with the deposit release unfortunately this cannot simply be released to you, whether there are deductions or not we require written confirmation from both the Tenant and Landlord before we are allowed to return the deposit, in this case we were waiting for the Landlord to respond to us and unfortunately this caused the delay. To conclude I did everything I could to rectify the situation and apologised on many occasions for the delay and stress that was caused for you and your family. I am sorry that you were unhappy with the service PS&B provided, we hope you are happy in your new home. Kind Regards, Jessica Manzi Lettings Negotiator PARSONS SON & BASLEY LLP
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Latest Reviews
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Disappointed customer
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £363,000 | £363,000 |
| Lettings | 100% | 50% | £370 | £1,250 |
Areas covered
- BN1
- BN10
- BN2
- BN3
- BN41
- BN42
- BN6
Address
Parsons Son & Basley
32 Queens Road, Brighton, East Sussex
BN1 3YE
01273 326171
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Parsons Son & Basley Branches (View All 3)
First class experience with ...
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5 Star Review
By : 'Mike'
Services : 2
Would you recommend ? : Yes
Postcode : BN3
10 Nov 2025
People found this helpful
First experience with PS&B Brighton, both with DarrenEllieSymphone (Lettings team) and Katie from property management services. All very quick and efficient, and attended very thoroughly to a pigeon clearance matter requiring scaffolding and major cleaning. Excellent work by the PSB teams and... Read Full Review
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Worst management company in ...
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1 Star Review
By : 'Rachel'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : RH10
28 Nov 2022
People found this helpful3
If I could give PS&B zero stars I would. Avoid them at all costs. Don’t respond , pay bills multiple times, send demands for money which is paid by DD. We are moving to a new management... Read Full Review
Comments (0)Was this helpful?:
Parsons performance in ...
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1 Star Review
By : 'Roman'
Services : Property Management
Would you recommend ? : No
Postcode : CT9
29 Oct 2021
People found this helpful3
Parsons performance in undertaking and managing repairs to our block in Margate has been appalling . There is absolutely no quality control over the standard of work undertaken by contractors on site. They are poor administratively. Their property managers and director of estate management talk the ... Read Full Review
Comments (1)Was this helpful?:
By : LS
12 Nov 2021our block of 25 flats in Hove was managed by Graves Jenkins for 15 years but they were taken over by Parsons in December 2020. Since then the service has been non-existent . I am director of the...
Sever lack of customer ...
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2 Star Review
By : 'Charlotte'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £725
Would you recommend ? : No
Postcode : BN1
30 Aug 2019
People found this helpful2
Initially I had a nice experience here - I was shown around a property and proceeded to place an offer on the flat. A week passed with no contact so I for an update as I was in a rush to move flat. I was informed the landlord had not yet responded and they were due to chase him up. After another... Read Full Review
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Over & ...
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5 Star Review
By : 'Carey'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BN1
1 Nov 2018
People found this helpful0
I became Executor of my Auntie's estate late last year and I had already been in conversations prior with Richard Lowrey, commercial agent for Parsons. He was very helpful in those initial stages, when I needed information on rentals for the business, which my Auntie had leased out after sadly ... Read Full Review
Comments on Agent Fees
Good - excellent!! Put in 110%!!
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Terrible as property managing ...
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1 Star Review
By : 'Disappointed'
Services : Property Management
Rent PCM : £1200
Would you recommend ? : No
Postcode : BN1
7 Jul 2018
People found this helpful6
PS&B manage the freehold of a leasehold flat we own. They've repeated failed to respond to correspondence in a timely manner (often a month or several passing, missing even statutory deadlines for responses to enquiries). They have also failed to spot extraordinarily high charges (e.g.... Read Full Review
Comments (1)Was this helpful?:
By : Richard Neville
20 May 2021I have read the above's comments with surprise. For the past 2 years I have been dealing with Harvey Gee. He always has been most cooperative and given excellent service to me. In my opinion he is a ...
Michael Keilthy provided a ...
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5 Star Review
By : 'Cam'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BN1
5 Feb 2018
People found this helpful0
Michael Keilthy provided a professional and well followed up service with a relaxed and friendly nature. His valuation was correct/realistic with a slightly higher final selling price achieved. Thank... Read Full Review
Comments (0)Was this helpful?:
Excellent service from ...
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5 Star Review
By : 'Juliette'
Services : Sales( As a Vendor )
Sold price : £363000
Would you recommend ? : Yes
Postcode : BN43
15 Jan 2018
People found this helpful0
Excellent service from PS&B⦠I put my house on the market and it was under offer after one viewing. A combination of accurate valuation, great advertising and hard work from the sales staff meant it was a stress free experience for us. Michael was particularly helpful throughout the sale and... Read Full Review
Comments on Agent Fees
Good
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We have had Parsons Son and ...
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1 Star Review
By : 'Tim'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : BN3
30 Aug 2017
People found this helpful11
We have had Parsons Son and Basley as a management agent for many years. They have proved themselves incompetent at every opportunity. Not fixing a fire alarm for 2 months and counting. An insecure front door to the common area followed by a staff member arguing that this was not a security... Read Full Review
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I engaged PS&B to let my ...
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4 Star Review
By : 'Contented'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BN1
21 Jun 2016
People found this helpful1
I engaged PS&B to let my flat. They were very prompt to value it and put it on the market. They were also quick in finding a tenant. I have no complaints and would use them again. I have read some of the reviews on this site and I have to say I think some are unfair. The Landlord/Tenant... Read Full Review
What agent could do to change your mind?
Similar to other agents.
Comments on Agent Fees
Similar to other agents.
Comments (0)Was this helpful?:
This is quite easily the ...
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1 Star Review
By : 'Ripped'
Services : Letting( As a Tenant )
Rent PCM : £1025
Would you recommend ? : No
Postcode : BN1
28 Nov 2015
People found this helpful5
This is quite easily the worst letting agency in the whole of Brighton and its surrounding areas. If you are a prospective tenant the best advice I can give is to stay away from them unless you wish to put yourself through one of the worst experiences of your life. In the beginning they are very... Read Full Review
What agent could do to change your mind?
Extortionate fees and poor value for money
Comments on Agent Fees
Extortionate fees and poor value for money
Comments (1)Was this helpful?:
By : Jess
22 Dec 2015Dear Jose, Many thanks for taking the time to review PS&B. I would like to respond as there are quite a few inaccuracies that need to be addressed. PS&B wish to build and maintain...
Unfortunetly i took them 4 ...
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1 Star Review
By : 'Piotr'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : No
Postcode : BN1
4 May 2015
People found this helpful5
Unfortunetly i took them 4 weeks to refound holding deposit after number of phone calls and broken promises The leatest was about opening houres (been told they open till 6 but open only till 5.30) Propably scared to see angry customers face to... Read Full Review
Comments on Agent Fees
No Refound yet after 3 weeks
Comments (1)Was this helpful?:
By : Julian Bishop
22 May 2015Dear Piotr, I am sorry that you are unhappy with the delay in returning your partial Holding Fee following the failed references where inaccurate information was supplied. PS&B did apologise...
After finding a two bed ...
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1 Star Review
By : 'Oscar'
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : No
Postcode : BN41
10 Feb 2015
People found this helpful7
After finding a two bed bungalow with PS&B in December 2013, we were delighted at how friendly and efficient the lettings team were and how eager they were to get us moved in during January 2014 (The bungalow had not been rented for the last six months apparently), however soon after they... Read Full Review
Comments (1)Was this helpful?:
By : Julian Bishop
11 Feb 2015Dear Oscar, Many thanks for taking the time to write your thoughts, and I am sorry that you feel unhappy with your time in the property and renting through PS&B. I am responding as there are...
Quite simply put, a 5 star ...
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5 Star Review
By : 'Lewis'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BN3
9 Apr 2014
People found this helpful0
Quite simply put, a 5 star letting agent. Parsons were incredibly helpful and informative in my move to my new flat, and I'd strongly recommend any other young adult to use these guys when looking to rent a property for the first or second time around. Note that Parsons have helped me find my... Read Full Review
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Very happy with all the help ...
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5 Star Review
By : 'Hannah'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BN1
23 Dec 2013
People found this helpful0
Very happy with all the help and advise given by Barry Hough from Parsons Son and Basley. During, what turned out to be, a rather protracted process he was always helpful and kept me fully informed. Couldn't have asked for... Read Full Review
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After reading a few negative ...
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5 Star Review
By : 'NickB'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BN1
15 Oct 2013
People found this helpful1
After reading a few negative reviews about Parsons, Son and Basley I felt I must add my extremely positive experience of this company. I own a number of properties across the South East and Parsons, Son and Basley manage my Brighton property interests. After dealing with many agents in my... Read Full Review
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I called this agent to ...
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1 Star Review
By : 'Patricia'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BN1
1 Aug 2013
People found this helpful7
I called this agent to arrange a viewing for what looked like a great flat on a Monday, 30 minutes after the ad was published online. They confirmed my viewing for Tuesday afternoon, for what I had to change my shift at work. Later on on Monday they call to advise the letting agent was not... Read Full Review
What agent could do to change your mind?
They did not honour the appointment they had with me. I had specified I wanted to be one of the first ones viewing the flat. They told me the earliest was Wednesday but they showed it on Tuesday!!!!!!! The flat is now gone, obviously.
Comments (3)Was this helpful?:
By : Julian Bishop
9 Aug 2013Dear Patricia, I am sorry that you are not happy with the service Parsons Son & Basley have provided. I have spoken to my staff to confirm the chain of events as described above. As you...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
If you have reason to submit a formal complaint in respect of our Services, the following persons have been appointed to deal with them, to ensure we handle them efficiently and professionally: -
Michael Keilthy– RESIDENTIAL SALES
Darren Williams– RESIDENTIAL LETTINGS (Brighton)
Karen Baker - RESIDENTIAL LETTINGS (Bognor)
Richard Lowrey– COMMERCIAL SALES AND LETTINGS
Simon Caplin - AUCTIONS
Justin Dobbs– RESIDENTIAL PROPERTY MANAGEMENT
Paul Holder –SURVEYING & VALUATION SERVICES
Where your complaint is initially made orally, you will be requested to send a written summary of your complaint to the person dealing with it. All complaints must be made in writing, by post to: -
Parsons Son & Basley
32 Queens Road
Brighton
BN1 3YE
On receipt of the same, a copy of the complaint will be logged and acknowledged within 3 working days.
Once we have received your written summary of the complaint, we will contact you in writing within seven days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this.
Within twenty-one days of receipt of your written summary, the person dealing with your complaint will write to inform you of the outcome of their investigation into your complaint and to let you know what actions have been or will be taken.
If you are dissatisfied with this outcome, you may submit your reasons in writing to: -
Mr Neil L Maloney FRICS FIRPM MEWI,
Director
Parsons Son & Basley
32 Queens Road
Brighton
BN1 3YE
who will review the complaint and respond with a final decision within 21 days from the referral date. Your letter should be supported by a copy of all preceding complaint correspondence.
If you then remain dissatisfied we agree to the referral of your complaint to: -
• In the event of a Consumer Complaint: - The Ombudsman Services: Property. They can be contacted at PO Box 1021, Warrington, WA4 9FE (telephone: 0330 440 1634).
• In the event of a Commercial Complaint: – The Neutral Evaluation Procedure for Surveying Disputes. They can be contacted at IDRS Limited, 70 Fleet Street, London, EC4Y 1EU (telephone: 020 7520 3800).
Last updated at 4/7/2022, 9:29:30 AM by allAgents
